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Business Profile

Orthodontist

Bates Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

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Complaint Details

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  • Initial Complaint

    01/31/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    October,2022 due to financial difficulties I emailed billing could we pause beginning immediately. It was mentioned October could be set s a last/final payment and I could make half payments. November began/ resumed automatic payments.Dec 8 th, 2022 a card was incorrectly billed. This card was used once months earlier. The billing date is the 16 th each month. The card used wasnt the card used during the automatic set up nor used during the last card payment (November).I sent a message to the ****** who refunded or removed the pending charge and excused the error as someones mistake.Later in early January while scheduling appointments; I inquire as to why no billing since Dec 8 th and was told it was removed by the ******. I have received several late charges and did not know automatic payments was removed as it is their absolute requirement.While to the office Jan 26 th I at arrival requested to speak w/ billing to no avail. In good faith I left a check for $400.00. It has cleared.I would like to have the prior cards on file removed and bill w/ a card exclusive for the account and the recent late fees removed.Who is the office manager ******** or ****?

    Business response

    02/06/2023

    Our response is attached. Thank you for bringing this to our attention.

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BBB Rating & Accreditation

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Contact Information

3800 Stillman Pkwy Ste 101

Henrico, VA 23233-1455

Visit Website
(804) 934-9292

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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