Reviews

I've seen them three times for a shoulder injury. Three Drs none helped, they wanted to send me back to Dr ** but I picked another Dr there in the field instead. Still not sure if I'm keeping appt but true they are pretty much only Drs around for back shoulder problems. To folks considering them honest to God, go somewhere else. Good luck ??

Overcharge regularly. When asked to quote a procedure they will never quote accurately and then overcharge and not acknowledge the quote. When mistakes happen in billing YOU are on the hook. They will send to court and garnish your wages. These are examples from the last two times, I and my wife have had the joy of using them. The unfortunately have a virtual monopoly on ortho care in the ******** ** area. So you have no choice but to deal with them. Get EVERYTHING in writing. Thier doctors are great, thier billing is abysmal to say the least. They act like costs be damned and you will pay what they want you to pay. Period. Look at the reviews here, not a limited issue. This is the way they run thier business.

All of the OrthoVirginia locations in the ********, ** area only care about their bottom line. They dont care about their Patients and half their Doctors are subpar. If you have a bill with them they dont communicate with you on getting it resolved, they send it to collections and then they will garnish your check or put a legal hold on your account, even if the bill is not yours or filed under your insurance. They dont care about you are your family is long is they get their money. They dont care if they starve your family or cause you to be without lights or Homeless is long is they get their money.

My complaint is with call back and voicemail.I saw the doctor and someone was to reach out to schedule an MRI. No one do! I called and was sent to scheduling which went or vm. I called again the next day and again the vm. Today three weeks later I called again no return call. So I dont know what to think

In 2014 I suffered a foot injury playing basketball. Over 2 months went by, the pain and inflammation continued so I booked an appointment with ***** VAs podiatrist. He was unable to see me so I saw his physician assistant. No X-rays were taken and all he did was give me anti inflammatory medication. 8 days later, I ended up in the hospital for 5 days with renal failure. I was very lucky I didnt lose my kidney functions entirely and end up on dialysis! The hospital doctors concluded that the only cause for the failure was the anti inflammatories. Fast forward to October of ******************************************************************** the same foot, same area. The original injury never healed properly. A simple X-ray would have avoided the years of discomfort and pain. Im a 69 year old man that believes in giving people a second chance. Now for my second bad experience with them. It happened in late 2020, pain and discomfort continued until January of 2023 when I had a shoulder replacement done by another group of orthopedic surgeons. In 2020, an OrthoVA doctor reattached a torn bicep muscle on my right shoulder. The next 2 years I continued to have pain in the shoulder. I went back to the same Orthopedic doctor in September of 2022 and after 3 consecutive appointments and a complete run around, I decided to find another local practice. My new doctor looked over my tests, MRI, X-ray, etc and immediately pointed out that my shoulders ball and socket were bone on bone and I needed a replacement done. The replacement went great and after 8 months of recovery, my shoulder seems fine. Im not looking forward to a second surgery in the same year but at least I found a new group of doctors that take pride in their standard of care. OthroVA seems to simple run a patient mill, in and out every ***** mins!!!

I had excellent care and everyone directly with ***** was fine. The problem is the 2nd party (Sharecare)that handles the paperwork for work and disability (short term). It takes them to long to process anything that goes through to them. I'm left waiting to get paid(short term)I've been released to go back to work now for two days and still waiting on the Sharecare this 2nd party to process paperwork so I can return to work. Crazy! I'm waiting with no pay!

In all the *********** offices, the front desk help is aweful. I recently left a message for the receptionist of physical therapy ******* to call me back. That was three business days ago. I left a message for the PT office manager to call me back today. No callback received. This is NO was for customer service to act. Yes, they essentially are customer service. Even worse, it's impossible to get to your physician.

Ive had 2 spine surgeries with ****************. First one on my lower back went great, no problems. My second surgery on my neck was anything but. I made an appointment because all my pre surgery symptoms were back with a vengeance. I had an appointment with **************, the **. He suggested I get a nerve ablation with ************. Well, let me tell you, dealing with that office is a joke! They will not return calls for scheduling. After weeks of trying I got thru and scheduled my first of 3 injections. My 2nd one was suppose to be 2 weeks later, well, 6 weeks later I got my 2nd after begging for some pain relief. The nerve ablation was to be scheduled 2 weeks later. I followed the discharge papers exactly as told to get that final shot. They will not answer or return calls so I call ****************,s office and was told there was nothing they could do even though they sent me there for the treatment. In the mean time Ive stop driving because my right arm is too numb and I have severe headaches and all the they told me was there was nothing they can do! This outfit has gotten too big with too many patients to give a c*** about you as an individual!

Great care provided, but billing/collections is terrible. I have been turned over for collections twice. The first time it just mysteriously went away after I called the collection company and said I had a zero balance on my chart and gave my most two recent payments. The second collections incident was for services they say was prior to ******************** incident that should have shown up on my chart balance?? No resolution yet.

OrthoVirginia, get your website updated with correct office hours and locations! My husband broke his wrist, spent the night in the *** we looked on your website and none of the locations were opened at 7am as the website listed. When we finally got through on the phone, we were told to go to one location to be seen. He got there, they told him to go to a different location. Then the new location said this isn't a walk-in (as we were told by the other location), said you need an appointment. Nothing on the website says any of this, gives any indication of difference of services, nor correct hours. Please get your $hit together and make a decent website. What a waste of time, not to mention he was in pain driving all around the city with a broken wrist that needed to be taken care of. Your employees don't know what's going on either, since they sent us all around town this morning. This is very frustrating.