Reviews

Review Details

• Review fromLaura M

  Date: 03/13/2025

  1 star
  I was in a terrifying accident last week and I call my insurance, Elephant, and to my surprise it took 45 minutes before I ever reached a human, then, well it didnt get any better by the time I got my claim number my family member reached me first, so I later call to get it repaired and they tell me my policy I have been paying as much as a car note, with a very clean driving record, my policy does not cover anything?? Oh but roadside and liability, when I clearly said full coverage, this is what they call full coverage, so I gave them thousands for them to abandon me on the side of the road.. wow just wow

• Review fromSamuel S

  Date: 12/05/2024

  5 stars
  Great customer service!!! Best call ever made! Great changing from *******!!!

• Review fromSohrab E

  Date: 11/07/2024

  1 star
  How is this A+ rated company? For a state minimum coverage, 1K D, no rental, no medical they quote +$600 monthly. *** no driver violation or accidents. They must be out of their mind!

• Review fromAd L

  Date: 10/25/2024

  1 star
  Was wrongly charged for prorated days of insurance. I have sent a complaint to this company since October 1 with no response

• Review fromGlenda W

  Date: 06/08/2024

  1 star
  Sleezy insurance if you arent their insured and they are at fault!

• Review fromShannon L

  Date: 05/18/2024

  1 star
  This is a fraudulent company. They auto debt customer accounts tacking on innumerable fees. I called twice to remove the auto debt and was told I cannot. Then another rep assured it was removed; however, they continued to auto debt my credit card. I tried to access the account and repeatedly received "the acct number isnt recgnized." I called a rep and was told it has been corrected. Lies!! I finally canceled my debt card wirh my bank to which I never had to do in more than 10 years. This company is FRAUD. CANCEL YOUR POLICY AND GO ELSEWHERE...CANCEL YOUR DEBT CARD IMMEDIATELY.

• Review fromjoe b

  Date: 05/10/2024

  1 star
  First and foremost, I believe that Elephant insurance engaged in deceptive practices that misled me into agreeing to terms and conditions that were not adequately explained or disclosed.Furthermore, the conduct of Supervisor ******, [Representative ******], [****], and [**** ****] during my interactions with them was highly unprofessional and disrespectful. They displayed a lack of empathy and failed to address my concerns in a timely and effective manner. Instead, they dismissed my inquiries and provided misleading information, further exacerbating the situation.In addition, they failed to fulfill their contractual obligations and provide the level of service that was promised to me as a customer. This has left me feeling frustrated and betrayed, as I trusted your company to act in my best interests and protect my financial well-being.I demand that they take immediate action to rectify this situation and compensate me for the financial losses and emotional distress that I have suffered as a result of their misconduct. Furthermore, I expect [Insurance Company Name] to conduct a thorough investigation into these allegations and take appropriate disciplinary action against those responsible for this unacceptable behavior.

• Review fromJonitha P

  Date: 04/21/2024

  1 star
  One of there insurers hit me from behind March ******************************************************************* my arm and my son had an lumber strain injury they only offered us 750 a piece I took the 750 but Ive gotten an lawyer and Im gonna proceed with an lawsuit because the pain in my arm is unbearable this insurance company is not good

• Review fromVickie Y

  Date: 04/03/2024

  5 stars
  Great customer service fast easy quotes I saved alot switching my auto insurance

• Review fromCamellia C

  Date: 04/02/2024

  2 stars
  I was given a fee after canceling my services, because I did not want to leave my card on file. My bill was up-to-date and yet because I did not feel comfortable with my card being on their files after my service was ended ! I was told I get a fee because I dont want to leave my card on file so, in other words, in case of fee is incurred, which legally I should be allowed 30 days to pay. I received a fee because they didnt want to allow me those 30 days to pay. Keep in mind, I was not behind nor have I ever paid late and have been with elephant for year. So, this was little disheartening to say the least. In the future, I will not be using their service.