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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Reviews

Customer Review Ratings

1.4

Average of 5 Customer Reviews

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Review Details

  • Henry F

    Date: 04/17/2024

    I have to agree.That people are very very friendly. However, if I had read these ratings before I went there, I'd never gone there and I am currently dealing with them and not very happy. I still hope things are gonna work out Only time will tell, I will give them a couple more tries.In order to get my Dentures correct. Very sorry that I paid everything up front cause if I hadn't. I'd been gone already.

  • Sarah K

    Date: 03/26/2024

    The people are super friendly for sure. However the place is a rip off!! I only needed top denture and they tried to sell me both top and bottom by telling me they couldn’t do the top unless I also had the. Bottoms because they would fit correctly and they would be miss aligned etc etc. the told me I need bone graphing To make my bottoms fit. The first visit was advertised as being no charge. I just got my insurance statement and they charged me 240.00 when I called to inquire they informed me that if I had no insurance then it would be free but it would be fraudulent not to charge my insurance. The only fraudulent activity is from Aspen dental.

  • Keisha H

    Date: 05/15/2023

    Keisha H

    Date: 05/15/2023

    Horrible experience it's a money scam now I am left without my partials. Crooks rude and only person you can speak to is the office manager who isn't man enough to call back knowing he frauded you

    Aspen Dental

    Date: 06/05/2023

    Dear Sir or Madam, Thank you for the opportunity to respond to the complaint filed by Keisha ****** on behalf of the Roanoke, VA Aspen Dental branded practice, owned and operated by Aspen Dental of Virginia, PC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

  • Lorraine P

    Date: 06/07/2022

    Lorraine P

    Date: 06/07/2022

    -100 is how they rate. This is a corporate dentistry and it engages in deceptive and predatory business practices to keep their numbers up. They lure people in with their ads of a free dental cleaning, check up & xrays (even without insurance). Once they have you in their office, they then set you up for a treatment plan that will cost you hundreds/thousands and it's for work that you don't even need done. This is fraud. Both the dental & office staff are in a state of constant turn over and chaos with the people that remain are not qualified to be working in dentistry. Run away and don't go here !

    Aspen Dental

    Date: 06/10/2022

    We are unable to find the patient in our records. Please supply an account number for us to review this case. Thank you!

  • James S

    Date: 05/28/2022

    James S

    Date: 05/28/2022

    don't go here Constant cancellation and rescheduling took at least 6 months to get some off center horse teeth upper denture. complete waste of time and money.

    Aspen Dental

    Date: 06/02/2022

    Dear Sir or Madam: Thank you for the opportunity to respond to the complaint filed by James ************ on behalf of the Lynchburg, VA Aspen Dental branded practice, owned and operated by Aspen Dental of Virginia PC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

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