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          CMA's Honda of Lynchburg has 1 locations, listed below.

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            Business ProfileCMA's Honda of Lynchburg

            New Car Dealers

            Contact Information

            2634 Lakeside Dr

            Lynchburg, VA 24501-6921

            Visit Website
            (434) 385-6045

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This firm offers automobiles and trucks for sale.

            Business Details

            Location of This Business
            2634 Lakeside Dr, Lynchburg, VA 24501-6921
            BBB File Opened:
            2/23/1984
            Years in Business:
            52
            Business Started:
            1/1/1972
            Business Incorporated:
            4/13/1972
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Related Businesses
            Business Management
            • Mr. Kendall Craft, President
            • Mr. Kevin Hamlet, Vice President/General Manager
            • Ms. Kim Yeatts, Manager
            • Mr. Mark Hall, Service Manager
            Contact Information

            Principal

            • Mr. Kendall Craft, President
            • Ms. Kim Yeatts, Manager

            Customer Contact

            • Mr. Mark Hall, Service Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/03/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a used Nissan and extended warranty from this dealer. I had the car in several times for annual inspection and needed maintenance for a relay switch issue. When the car started emitting white smoke from the exhaust, it was discovered the normal and expected maintenance had not been done by the service department including checking the oil and fluids, and the subject was never even broached when I had picked it up-I discovered the maintenance computer has never been reset, and the notifications were set to "OFF". Now there is some question as if the entire warranty may be invalidated by lack of maintenance. The service manager stated that the service department only performed the exact services requested when the vehicle is brought in annually, and that it must now be taken to a Nissan dealer; additionally, I am free to take my business elsewhere since I "obviously do not trust them."
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joseph K

            07/01/2022

            On 4-6-22 I brought my Honda to Billy Craft Honda to look into the reason the SRS light was on. For $78.00 they diagnosed the problem as a faulty front impact sensor. They would order the part and install it the following week. From this time to the following week the price had gone from $60 to $400 to $524.02 which included $15.00 for “shop supplies” ! I came in the following week (4-15-22) and they installed this front impact sensor. Still the SRS light had remained on. Apparently the $78.00 diagnosis really didn’t properly diagnose! Now they said I needed a right side impact sensor! So now they would order that part and install it the following week (4-21-22). It turns out the part would not arrive till 5-5-22… then 6-6-22… then sometime in July (maybe). Now because of this SRS malfunction I could not pass the state safety inspection which the current sticker expired in April. Which means I could not operate this vehicle legally. Now all the while I found that this part was available from other authorized Honda dealers, but Billy Craft would not consider any such part source, but the ones they use. So in a nut shell I paid Billy Craft Honda a total of $602.02 and landed up with a car that didn’t get fixed and I couldn’t legally drive. Way to take care of the customer Billy Craft!!!!!
            Read 1 More Customer Review

            Local BBB

            BBB Serving Western Virginia

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