Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this was about the first part of 2023. I contacted cenvar to discuss a solar system for my house. he said that he need 12 months of light bills. i gave him 12 months of light bills. he figured a system for my home. he said that i need 8.5 system and he gave me a price of app 24000.00. i said that i would give 21000.00 and i would send a check. he said ok, no questions, nothing. everything set to go foward. the panels arrived one day. the next day they came to install the panels. ******* is the company that monitors the panels for you. they installed a 6.9 solar system. i asked what this is, his response was that's nothing, don't worry about it. it should have been 8.5 solar system. he never said that the money that i offered was not enough to cover the 8.5 system. they just put in a smaller system. this should not be allowed for companies to do business this way. i have the light bills that were used to figure the system. the thing is he was trying to sell a larger system than i needed. this was all done over the cell phone. it took 8 months to get them to send me a written contract. it's a lot of complaints about all the solar companies that install solar. ths ****** ***** *** *** **** *****************  i have sent a letter to attorney general of virginia.

  

  Business Response

  Date: 02/26/2025

  Hello, The provided contract showcases the agreed upon system size. As you can see it states, 6.885 kW. Furthermore, our current Solar CEO, **** reached out to Mr, ***** to gather more information. At the time of the contract and install **** was not on our team and he wanted to ensure he talked to Mr. ***** individually to come to a resolution. Unfortunately, when **** asked if/how we could come to a resolution, Mr. ***** had to end the call and we have not heard from him since. Thank you,Cenvar Roofing & Solar

  Customer Answer

  Date: 03/03/2025

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. i just viewed the message from cenvar solar. how did i sign anything, when it took 6 months to get a contract. they never contacted me to discuss anything, nobody did. the other day i got a c all from someone , he said he was with cenvar solar, he stated that he had not been there very long, and asked me to help him understand what was wrong. so i told him. the contract that you see, i did not sign it. the contract show a 6.88 system. we talked about a 8.5 system.. 6.88 never came up. they can tell you anything. he knew exactly what he was doing.HE MADE A SALE. THS ****** *****

  

  Business Response

  Date: 03/03/2025

  Hello, The screenshot provided is a text thread between Mr. ***** and his Solar Specialist, **** *******. This confirms that Mr. ***** signed and agreed that the contract was signed on 5/4/23. Furthermore, the second attachment is an email thread between our Solar team and ***** *******. Mr. ******* works for ******** ********* and approved Mr. *****'s system to be turned on at the provided date of 8/29/23. This furthermore proves Mr. *****'s system could not have been installed before the signed agreement as we did not get approved to turn his system on until August of 2023, almost 4-months after the proof of his signed agreement in May of 2025. Thank you,Cenvar Roofing & Solar

  Customer Answer

  Date: 03/03/2025

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did not sign the contract. I did everything over the phone. I was never told they were putting in a lesser system.  Regards, *** *****