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Business Profile

Used Car Dealers

Commonwealth Classics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through Commonwealth Classics on February 23, 2023. I received an email confirming my order, but I never received my order. I reached out to them multiple times, and received no response. I'm incredibly frustrated by my experience with this business.

    Customer Answer

    Date: 04/20/2023

    Hello,

    I would like to close complaint ********. The business reached out and sent the items, so I do not wish to continue moving forward with this complaint. 

    Thank you,

    *****

  • Initial Complaint

    Date:01/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into agreement for company to source and rebuild a land Rover Defender 110 on 21 September 2021 Anticipated delivery for early summer 2022 Total Contract price US$159,830.00 Initial deposit of $71,923.50 made on 21 September, 2021 Post-paint Invoice of $71,923.50 paid on 23 April 2022 Final Invoice of $15,983 to be paid prior to delivery to me After second payment, company stopped giving me progress updates. They will not return any calls or emails despite trying multiple times.In September I was able to reach the manager, *****************************, who assured me they would keep me informed and that the delivery would be at year end or early 2023.Since September, Commonwealth Classics have not returned a single call or email and I have not received any progress update despite having an active website and Instagram presence where they return new business inquiries.

Commonwealth Classics is NOT a BBB Accredited Business.

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