Reviews

Review Details

• Review fromNicole C

  Date: 08/09/2025

  1 star
  Bought a car here, had to replace tire/speed sensors within 1st month, now have to replace the TCM, $2900. Bought 12/24/24-broke down 08/3/2025…paid $5800 at purchase. BEWARE DO NOT BUY FROM HERE! THIS FEELS CRIMINAL, paying still on my loan, already paid for a one repair, but now a major repair, and no car to get to work!

  Martinsville Motors, LLC

  Date: 08/12/2025

  Date: 08/12/2025
  To whom it may concern:
  In reference to the complaint regarding the vehicle purchase date 12/24/2024 by the respected customer – We value to the customer's feedback/complain - as for as we are doing our best to provide the customers with the best service, we are respectfully providing you with our feedback as following:
  1- The vehicle was running well when the valued customer test drove it at the time we sold.
  2- The vehicle was sold AS IS and the customer agreed to this condition by signing the AS IS letter and No dealer Warranty.
  With due respect, we are not responsible to any issues that happens right after the vehicle is sold.
  Note: The Signed AS-IS Letter is attached with this letter for further clarity.
  Kind Regards,
  Martinsville Motors

• Review fromDavid K

  Date: 07/29/2025

  1 star
  Do not buy a car here. My wife and I purchased a 2015 Malibu 5700 out the door. Have not had the car 3 weeks haven't even put 500 miles on the car. And boom Power Steering fault mechanic said 1200 to start if that isn't the problem could be another 1200. Hope this helps someone else. Please do not buy from these crooks.

  Martinsville Motors, LLC

  Date: 08/01/2025

  To whom it may concern:
  In reference to the complaint regarding the vehicle by the respected customer – We value to the customer's feedback/complain and we are sad for what happened to the customer vehicle - as for as we are doing our best to provide the customers with the best service, we are respectfully providing you with our feedback as following:
  1- The vehicle was running well when the valued customer test drove it at the time we sold.
  2- The vehicle was sold AS IS and the customer agreed to this condition by signing the AS IS letter and No dealer Warranty.
  With due respect, we are not responsible to any issues that happens right after the vehicle is sold.
  Kind Regards,
  Martinsville Motors

• Review fromCadence W

  Date: 06/04/2025

  1 star
  Horrible.
  This car lot is truly awful. My husband and I purchased what was supposed to be a reliable car for my daughter from here and have had nothing but issues. The fact that the vehicle had recently "passed" inspection (prior to purchasing) just shows me that either they faked the paperwork or someone lied. Massive issues with the airbags, the engine, AND oil leaking everywhere. Not to mention the roof leaks and the car had empty liquor bottles hidden in it that rolled out while we were driving away. Oh, and ants. There are ants living in the doors. LOTS of ants.
  Absolute rubbish lot. I honestly believe that anyone who posts a 5 star review most likely works there or knows someone who does. I have a hard time believing this is a one off.
  We took the car to our local auto service and they are able to provide us with a temporary fix for the oil issues... Just to get us to a Volkswagen dealership as they are the only ones equipped to deal with the issues going on with this vehicle (per our mechanic).
  Avoid this dealership at all costs. Even if the car looks nice from the outside, its not worth it. They can't be trusted.

  Martinsville Motors, LLC

  Date: 06/09/2025

  In reference to the complaint regarding the vehicle by the respected customer – We value to the customer's feedback/complain - as for as we are doing our best to provide the customers with the best service, we are respectfully providing you with our feedback as following:
  1- The vehicle was running well when the valued customer test drove it and checked everything he wanted to assure the vehicle is in a good condition at the time we sold.
  2- The vehicle was sold AS IS and the customer agreed to this condition by signing the AS IS letter and No dealer Warranty.
  With due respect, we are not responsible to any issues that happens right after the vehicle is sold.

• Review fromTom W

  Date: 04/17/2024

  1 star
  I bought a 2012 GMC from them in October of 23 and haven’t been able to drive it hardly at all. The transmission has a bad neutral safety switch and the ac don’t work. Coming home from the dealership 25 miles after I left lot check engine light came on. Have not been able to find parts to fix car with. I bought the car as is and these people definitely hold you to that. Don’t buy a car here unless you have a mechanic check it out first. I made a costly mistake buying here, will never happen again. They don’t care about their customers they care about the cash you have to bring with you to buy anything. I would give them 0 stars if I could.

  Martinsville Motors, LLC

  Date: 04/18/2024

  To whom it may concern:
  In reference to the complaint regarding the vehicle purchased on Oct 2023 by the respected customer – We value to the customer's feedback/complain and we are sorry for what happened to the customer vehicle - as for as we are doing our best to provide the customers with the best service, we are respectfully providing you with our feedback as following:
  
  1- The vehicle was running well when the valued customer test drove it at the time we sold.
  2- The vehicle was sold AS IS and the customer agreed to this condition by signing the AS IS letter and No dealer Warranty.
  
  With due respect, we are not responsible to any issues that happens right after the vehicle is sold.
  
  Martinsville Motors
  

• Review fromJoseph L

  Date: 02/09/2024

  1 star
  I called them and asked for a price on two cars, they gave me a number. I got a ride an hour away to get there and they tried to raise the price $2000. Then when I showed proof of the number they gave me, it was my misunderstanding, not theirs.

  Martinsville Motors, LLC

  Date: 02/10/2024

  To whom it may concern,
  
  We respect to the customer's complain - what was agreed upon was $200 Discount on each car and we as a business held the cars for almost two weeks for them to come and pick up. however, the customer was expecting $2,000 Discount on a used car which is not reasonable. the misunderstanding was that the $200 discount was expected to be $2,000 discount.
  
  Thank you.

• Review fromDeana M

  Date: 12/05/2023

  1 star
  DO NOT buy a car here!!! Haven’t had my car three months and need a new motor and transmission. Poor customer service!!!! Lies and lemons!

  Martinsville Motors, LLC

  Date: 12/06/2023

  To whom it may concern:
  In reference to the complaint regarding the vehicle purchase date 09/14/2023 almost three months ago by the respected customer – We value to the customer's feedback/complain and we are not happy for what happened - However, as for as we are doing our best to provide the customers with the best services, we are respectfully providing you with our feedback as following:
  1- The vehicle was running well when the valued customer test drove it at the time we sold.
  2- The vehicle was sold AS IS and the customer agreed to this condition by signing the AS IS letter with the contents (I, Understand that this vehicle is being sold AS IS with all faults and is not covered by any dealer warranty. I understand that the dealer is not required to make any repairs after I buy this vehicle. I will have to pay for any repairs this vehicle will need.) and No dealer Warranty.
  With due respect, we are not responsible to any faults that happens right after the vehicle is sold.
  Note: The Signed AS-IS Letter is applicable.
  Kind Regards,
  Martinsville Motors