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Business Profile

Hair Replacement

Washington Medical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Replacement.

Complaints

This profile includes complaints for Washington Medical's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Washington Medical has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Washington Medical

      6845 Elm St Ste 205 Mc Lean, VA 22101-3834

    • Washington Medical

      3203 Tower Oaks Blvd Ste 102 Rockville, MD 20852-4259

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scheduled to have a cosmetic procedure performed by this practice on 12/08/2022. On 12/05 I was informed by the point of contact responsible for scheduling this procedure, *******************************, that I would have to reschedule because the surgeon tested positive for covid. ******* was very communicative up until this point. Since then, I have not been able to get in touch with him or anyone else in the organization. My other point of contact, *********************, has also not been communicating with me. I have called and emailed several times with no response. They have several phone numbers listed on ******* all of which are now disconnected. Their company website is also down. I paid $2850 to this organization and did not receive the service they were supposed to provide. It's almost as if they have completely disappeared since early December and I have not received any update since then. I do not wish to do business with a company that will not even respond to a call or email after reaching out countless times on my end. If possible, I would like for the company to reach out to me and have my money returned. Thank you.The files I have attached contain my communication with *******************************, where he outlined payment details and confirmed the date for my appointment. I have also included a communication from February with a Patient Coordinator, this was the last communication I have received from the organization.

    • Initial Complaint

      Date:02/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid up in full for hair transplant using FUT techniques in Oct/Nov 2022. The procedure was subsequently postponed because the surgeon was unavailable. I have been calling to reschedule, but no has returned my calls and their website is no longer operational. At this point, I am trying to get a refund of $7850.00 that I prepaid for the procedure.

    Washington Medical is NOT a BBB Accredited Business.

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