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          Find a Location

          GTT Communications, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileGTT Communications, Inc.

            Communications
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7900 Tysons One Pl

            McLean, VA 22102-5971

            Get Directions
            Visit Website
            (703) 442-5500

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            GTT Communications, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              7900 Tysons One Pl, McLean, VA 22102-5971
              BBB File Opened:
              12/7/2017
              Type of Entity:
              Corporation
              Alternate Business Name
              • GC Pivotal LLC
              Business Management
              • Ms. Christine Eckert, Manager of Client Services
              Contact Information

              Customer Contact

              • Ms. Christine Eckert, Manager of Client Services
              Read More Business Details and See Alerts

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/04/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I am the office manager for *******************************, a medical office in Columbia, SC.. We lost phone and internet service on 3/27/2023. A service ticket was immediately opened by myself with GTT. After numerous phone calls to GTT and close to 100 emails back and forth, they have yet to provide a tech on site to resolve our issue. Our IT person has reached out to them multiple times after he determined that the issue is definitely a faulry piece of equipment which is the responsibility of GTT. They refuse to send someone out to repair or replace the equipment. They keep going round and round saying they are looking into the situation but won't provide an estimated time of repair or even say they are requesting someone to repair it. We are a medical office with thousands of patients who are unable to reach our office and their physicians. Our patients are our number one concern and we cannot care for them in an appropriate manner without having communication services restored. It has been ten days now without our patients being able to contact us.  This is a ridiculous amount of time for any consumer but especially for a medical office.
              Read 7 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Mary L

              09/23/2022

              GTT is a company I would NEVER recommend. We had ACCESS Point which became GTT. We cancelled our service but they continued to bill for services at a closed location. We never recevied a notice after the last bill was paid in 2/2019. Then in 9/2022 we get a notice from a collection company (over 3 years later) that we owe money and need to make a full payment for services from 3/2019-12/2020. I requested all the invoices which did not show non-payment or past due balances. After showing the errors, they would not compromise. They told us we owe for the services as it was our responsbility to ensure payment. I would negative stars if I could.
              Read 1 More Customer Review

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