Reviews

This profile includes reviews for OnTrac's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

OnTrac has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  OnTrac

  14850 Thompson Rd Chantilly, VA 20151-1029

  
• 

  OnTrac

  8401 Greensboro Dr Ste 700 Mclean, VA 22102-5100

  
• 

  OnTrac

  269 W Jefferson St Syracuse, NY 13202

• 

  Ontrac

  157 Westview Dr Meadville, PA 16335

• 

  Lasership

  6300 Highlands Pkwy SE Smyrna, GA 30082

Review Details

• Review fromYi L

  Date: 06/01/2025

  1 star
  OnTrac doesn't know the package has been received in their system. Yet their tracking has updated it was scanned in at their sorting center and claims "We are unable to confirm your package at this time" Their customer service is terrible their estimate "2 business day" response time is false and they took over a week to respond back with a generic answer. Would not trust this company to ship your packages.

• Review fromBrian Z

  Date: 05/31/2025

  1 star
  How is this company still in business? Why havent they been shut down? They do not deliver packages, they lose them or steal them. I ordered from ****** and when I contacted the seller they immediately told me the package was likely lost. How did she come to that conclusion that fast? Because this is a pattern. And NO ONE is doing anything about it. SHUT THEM DOWN!

• Review fromCa M

  Date: 05/29/2025

  1 star
  The most unethical, worst shipping company I've ever heard of. It's surprising they're allowed to do business. I'll refuse to shop with any company using their services. They outright lie and say they've tried to deliver to you, and give shipping times that they do not honor. I've literally had to file a police report because they claimed to have delivered my package even though I was waiting the entire day for them to show up. It was delivered in the middle of the night 2 days later.

• Review fromLinsey S

  Date: 05/28/2025

  1 star
  I purchased a mattress from *********** and OnTrac was contracted to deliver. My order was delayed for two days. Today on the on the promised delivery date, I received a message stating that they could not deliver because they did not have an access code when I do not have a gate code or any kind of access restrictions. I live in a residential neighborhood and took off work to meet the delivery person. Instead, I received a notification after 6 PM that they attempted but did not have an access code. I have a ring doorbell and nobody attempted delivery today to my house. I believe that this is a total scam and have read multiple reviews with the same claims. When attempting to resolve this issue, I was forced to speak with a chat agent and they were very unhelpful only letting me know that theyve reported this, but my delivery will not be here for another one to two days. As a result, I am sitting here with no bed and wondering if it is actually going to come at all. To me either this company is a farce or your delivery. People are not wanting to work. Either way thats a major concern as I do not have my product that I was promised on Tuesday.

• Review fromBronson S

  Date: 05/25/2025

  1 star
  This business should not be allowed to operate. Absolute thieves. They have stolen hundreds of dollars from us, and for some reason very large brands are allowed to use them.

• Review fromOlivia M

  Date: 05/21/2025

  1 star
  Literally worst company ever. Repeatedly doesnt even try to deliver my package just keeps marking as undeliverable even when I left instructions. Amazon delivery ***** sometimes too but at least there its easy to get some help or a refund. Here your package is stuck in limbo

• Review fromLianne K

  Date: 05/20/2025

  1 star
  My package was never delivered and while tracking it, it sat at their facility for 4 days and later it said they tried to deliver it and recipient wouldn't except! Their drivers are so dishonest, a lot of times they put delivered 2 or 3 days before delivery! Worst delivery service ever and I definitely will be filing a formal complaint against this company!

• Review fromDrew L

  Date: 05/19/2025

  1 star
  Had an order with target and ontrac was the delivery company to ***** They returned to sender for wrong address when address was correct so I figure it was an error somewhere. Replaced the order and again they have it as return to sender for wrong address. I contact target and they check everything out as correct. This delivery company just doesnt want to fulfill its duty. Dont use them!

• Review fromRebecca O

  Date: 05/19/2025

  1 star
  Every single time I have a package shipped via OnTrac, theres a problem. They cannot seem to find my address, despite the fact that every other delivery service ************ ****, ******) has zero issues. I always leave detailed delivery notes when I see it is coming from OnTrac, yet they repeatedly ignore them and put the package on hold for address verification.Their only customer service options are web chat or text no phone number, no real accountability. My latest package has been Out for Delivery every day for a week, only to get held again for address verification. And every day, I have to repeat the same directions to a new agent. It's clear they don't read previous notes or care about resolving anything.Ive started contacting companies that use OnTrac and letting them know I will no longer order from them as long as they continue to use this service. OnTrac is unreliable, unprofessional, and an absolute failure of a logistics provider. If your business values customer satisfaction, you should stop using them immediately.

• Review fromGeorgia B

  Date: 05/19/2025

  1 star
  DO NOT USE THIS COMPANY!!! If I could get away with absolutely NO STARS, or NEGATIVE STARS, I'd put that on the rating!! They put my package ON TOP of a communal mailbox and left it!! I wasn't notified for almost a week, and when I did get a notification, the package was gone. OnTrac was no help at all! You can't get in contact with anyone. You call the **************** number, and IF you get through, they hang up on you. The other numbers that they have for **************** are disconnected. Their drivers are incompetent, thieves and liars! Their **************** agent, IF YOU CAN SPEAK TO ONE, are the same! They don't hold their drivers responsible for not only making it easy for thieves, but promoting theft or stealing the items themselves! What a worthless company! They have NO IDEA what the words 'responsibility' or '****************' mean... NOT ONE CLUE!! Thank you OnTrac for being a worthless business! I did delivery for over 10 years! NEVER would I have left something out in the open like that, NEVER!!!!! If you value your customers, use a different shipper. ******************** is as dishonest as it is worthless!!! Take it from somebody that actually knows the words '****************', 'accountability' and 'responsibility' for their actions.