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Business Profile

Hotels

Hilton Worldwide

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 20 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hilton Worldwide has 3235 locations, listed below.

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    Customer Complaints Summary

    • 3,533 total complaints in the last 3 years.
    • 1,378 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi! I had a horrible experience with the Hilton in Akron. They checked me into the wrong room and completely screwed up my reservation on June 9. I am a loyal Hilton user as is my dad and we have been for years. There is now a pending charge of almost $650 that is on my card and has been since Friday. I was assured it would be gone by COB Tuesday, but it has not been removed and it is now Thursday. Can you please address this issue? I even called my bank and they said the money would not be released back to my account because you needed to process it and release it.

      Business Response

      Date: 07/10/2023

      Good day *****,

      I hope this response finds you well. Hilton Akron Fairlawn is not showing any holds or a pending charges to your credit card and encourages you to speak with your banking institution for clarification and guidance because they state that the charges were all denied at check in. 

      ******

      Executive Ambassador

    • Initial Complaint

      Date:06/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Using the Hilton booking app an accidental prepaid reservation was made for May 16 to May 21 2024.I attempted to call and the call was not answered also emailed and it was not answered. I started reaching out to them starting on the 26 I believe when the book was accidentally prepaid I did not get thorough until may 27 and was told to email took them more then 2 weeks to get back to me only after I emailed them several times letting them know the reservation was canceled but did not receive a refund. I am still unsure if I will receive any refund the level of customer service i have received so far is lackluster and am not sure what my next course bof action will be to receive a refund. I have been booking with Hilton for over 10 years and this is some of the worst customer service I have received from any company. Hilton confirmation **********

      Business Response

      Date: 06/28/2023

      Dear *************************,

      I hope today is going well for you. 

      I am responding to your Better Business Bureau complaint #******** regarding your reservation at the DoubleTree by Hilton Las Vegas East Flamingo. 

      I am saddened to learn that your experience was less than exceptional because you unintentionally booked the stay as prepaid and non-refundable. When you contacted Hilton, your concerns were not resolved. Please accept our sincerest apologies for this unintended experience.

      The Executive Office is happy to assist you in any way. As some things are inevitable, we must take opportunities to address the concerns of our guests. It is never our intention to inconvenience you in any way. Per our records, when you made the reservation online, you contacted Hilton two days later. Per our policy, we can grant exceptions of a full refund if the guest contacts us within 2 days of booking the stay.  As a one-time exception and goodwill gesture, we will refund the booking in full. Please allow up to 10 days for the refund to post to the card used to make the prepayment. 

      Kumar, thank you for bringing your concerns on this important matter to our attention and offering us the opportunity to address them directly. We appreciate your business as an elite Silver Honors member, and we apologize again for any poor experience. Feel free to contact me with any questions at the number below or by answering this email. 

      Continue to be safe while traveling. 

      Best regards,

      ****************
      Executive Ambassador

      Customer Answer

      Date: 07/06/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attending the ***********conference in Philadelphia June 24-38th, 2023. Back in January, I booked the hotel: Home2 Suites by Hilton 1200 Arch Ave, Philadelphia for 4 nights (June 24th-28th). The hotel cancelled my reservation randomly with no warning, today, and said there is nothing they can do. The room was reserved and all plans made around it. Confirmation #********. After spending hours on the phone with the hotel, they are unable to accommodate me. Since this is a massive conference, and I booked and confirmed 6+ months in advance, I do not think that they can just cancel my reservation without warning, 2 weeks before the event. I am unable to find another accommodation at another hotel, as well. To stay several miles away would mean putting my safety at risk, traveling outside of the conference, as well as hinder my experience during this conference of which I am obligated to attend for my workplace. Please help me obtain help with this situation. The hotel management staff was unwilling to help me. Please help me.

      Business Response

      Date: 07/06/2023

      Dear **. *********,

      I hope your day is going well and is enjoyable. 

      I am responding to your Better Business Bureau complaint# ******** about your reservation at the Home2 Suites by Hilton Philadelphia -Convention Center. 

      I am saddened to learn of the disappointment that was caused by your reservation being canceled by the hotel. When you called the hotel for assistance, no one was able to help you. Please accept our sincere apologies for this experience. 

      The Executive Office is happy to assist you in any way. As some things are inevitable, we must take opportunities to address the concerns of our guests. It is never our intention to inconvenience you in any way. Kindly know that the Executive Office does not manage hotel room availability. When I contacted the hotel, I learned that the hotel is sold out and oversold and the housing bureau who is responsible for the convention bookings had your room canceled. 

      Although you shared that you found lodging at another property, the hotel offered you a stay at the Home2 Suites. However, you required a 2 double bed and the hotel only had a single king room. I apologize that the hotel is sold out an unable to accommodate you and your colleagues. 

      *** ***, thank you for sharing your concerns with us. Although we are unable to change this experience, we hope our commitment to your satisfaction is underscored. 
      Please be safe while traveling.

      Best regards, 

      **************

    • Initial Complaint

      Date:06/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I made reservations for the Hampton Inn on ***** *****, Toledo OH several weeks in advance of our stay on May 26th thru May 29th. We were to have a Two queen bed plus suite room. When we arrived near midnight on Friday after a long day and traveling, the front desk told us they gave our room away. We lost another hour of sleep as the front desk tried to find a place for our family with 3 large teenage kids to sleep. Their solution, was a room with a king and a non-suite room with two queen beds, as they didn't have a room for all of us to be together. We accepted this, so long as we weren't paying for a second room. The next morning on Saturday, the cleaning staff came in to kick us out and clean the room. We went to the front desk again, and that person had no idea what was going on - we lost another hour explaining the situation to this person. Sunday morning - we got charged for both rooms. We went to the front desk AGAIN - again the new staff person had no idea what was going on. We lost another hour of our vacation time educating YOUR staff on their job. They removed the fee. We came home Monday and Tuesday we were double charged all three nights for both rooms. I called the front desk. This staff person ALSO didn't know what was going on, and since she didn't speak to anyone that worked Friday night, she just decided to bill us for both rooms (this was 5/30/23). I lost another hour explaining the situation and she said she'd remove the 2nd room charge. Today is 6/3/23 - a whole week later, and the credit card still shows the double charge with no credit. I have to waste another hour calling the front desk again to get the reversal we were promised for the comp'd room for their booking mistake. I am again losing time, instead of visiting with the people I traveled to visit this weekend. This is UNACCEPTABLE. An assistant mngr called on Thurs to say he didn't know the situation but would call me back. And he never did. Just frustrating.

      Business Response

      Date: 06/20/2023

      Dear **. and ***************,

      I hope your day is going well. Safe and enjoyable travels.

      I wanted to follow up with you about your concerns with the Hampton Inn & Suites Toledo/Westgate. The hotel has shared in addition to refunding you, they spoke with **** ***** about your concerns. Additionally, the hotel's leadership asked for another opportunity to serve you should you return to the area for your lodging needs. Although we in the Executive Office are unable to override the hotel's decision, we hope your concerns were addressed to your satisfaction. 

      **. and **** *****, we hope that our commitment to your satisfaction is underscored. We look forward to our partnership with you as your choice for your lodging experiences. Please be well and travel safely. Have an amazing day! 

      Best regards,

      ****************
      Executive Ambassador

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON APPROXIMATELY MAY 1, 2023, I PURCHASED A GIFT CARD FOR A MASSAGE FOR MY AUNT FOR MOTHER'S DAY. THE GIFT CARD WAS SUPPOSED TO BE EMAILED; HOWEVER, IT WAS NEVER SENT. ON MAY 2, 2023, I CALLED THE HOTEL AND INFORMED THEM OF THIS. I WAS TOLD BY A SPA REPRESENTATIVE THAT I DID NOT NEED THE GIFT CARD, ONLY THE RECEIPT. I EXPLAINED TO HER THAT I WANTED WHAT I PAID FOR; I WAS NOT GOING TO PLACE A RECEIPT IN A MOTHER'S DAY CARD. LATER, I SPOKE WITH ****** ******, WHO INFORMED ME THAT HE AS THE DIRECTOR. HE STATED THAT I WOULD RECEIVE ONE-HALF OF MY MONEY. TO MAKE THE SITUATION RIGHT, HE STATED THAT SHE COULD CHOOSE ANY FACIAL AND MASSAGE THAT SHE WANTED; AND, THAT THEY WOULD COVER THE COSTS. ALSO, THAT I WOULD RECEIVE THE BEST ROOM THAT THEY HAD FOR $99 ( I HAVE ATTACHED THE TEXT EXCHANGE). AS OF THE DATE OF THIS COMPLAINT, I HAVE NOT RECEIVED A REFUND OR GIFT CARD. I REACHED OUT TO *** ****** ON MONDAY, MAY 22, 2023; AS OF TODAY, I HAVE YET TO RECEIVE A RESPONSE. I PAID FOR A GIFT CARD AND HAVE YET TO RECEIVE ANYTHING.

      Business Response

      Date: 06/15/2023

      Hello ************,

      I am sorry you have not received the compensation promised to you by The Highland Dallas, TX a Curio hotel.. As we had previously discussed, this is a franchised property and I do not have access to their accounting system. On 6/9/23 I advised you the hotel General Manager **** had spoken to you and advised me they were going to handle the 50% refund and send you a gift card for a massage and facial.

      On you behalf, I called the property to speak to the Manager and was advised the old Spa Director had not processed the refund, or sent the physical gift card. While I held on the phone, he went to the fiancé department and had them refund the entire stay instead of half. He also went to the new Spa Director and had her send you out a gift card. He advised that as was stated in the original offer. When you are in the Dallas area and want to stay at the hotel, to call the hotel and if they have the availability they will place you in their best room for $99 dollars a night. 

      I am sorry for your issues with this franchised property and it's spa. Stay safe and in good health.

      Best Regards

      ************

      Case *********

      Customer Answer

      Date: 06/19/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:  the business has failed to provide a refund, send a gift card for said services, etc.   I have had no contact from the business since speaking with the GM on June 5, 2023.

      Regards,

      *************************

      Business Response

      Date: 06/26/2023

      Hello ************,

      I hope you are doing well. I am sorry to hear that you still have not received your compensation. I called the hotel and the credit card refund was processed on 6/15/23. It takes between 7 business days for it to reflect on your credit card. The 7 business days would be up on 6/26/23.Genral Manager ****** advised he mailed the Spa gift card with the Spa Director ********* on 6/16/23. To the following address they had on file of ***************** Cornelius, NC ****** Please advise me if the address is not correct. 

      Please verify if you have not received the refund to your credit card by 6/27/23.

      Best Regards

      ************

      GA *********

    • Initial Complaint

      Date:05/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my diamond member number is ********* I had a stay for 3 nights at the maui grand wailea, a waldorf astoria from april 27- 30 It was booked under two different confirmation codes ********** ********** I dont even know where to begin Ive told the resort many times that my $50 per day wasnt added correctly and they fail to do anything about it. Yes it's only off by 4 dollars but why havent they fixed it This was the least of my concerns Since day one I told I was coming for my honeymoon. They are the ones who messaged me of they can do anything special for my stay. That is when I told them im coming for my honeymoon. What i got in return was two double beds. Yes two double beds. The room and the hotel was dirty. Yes its beautiful but thats because its maui. But no where is it a waldorf criteria. It does not meet the waldorf criteria by any means. I'm shocked to have received this type of service. I tried to contact them so many times and received no responce. When i contacted hilton thats when a member of that resort, ***** finally emailed me, and his email was so defensive, and he had nothing to offer regarding any of my complaints. The room was dirty. I didnt receive my full credits. I was denied the napua tower. At first i was told it was full. Thats because they assumed I wanted it for free. I told them it was available for purchase on the app and that it when they said they can sell it to me. What type of unprofessional service is that. Please look at each and every image attached for reference. I want my full points back for the stays on this resort. Ive stayed any other waldorf hotels before which were like heaven. And this resort makes me not even want to go back to maui anymore. It was a slap on my face

      Business Response

      Date: 06/21/2023

      Dear *****,

      I hope you are doing well today.

      I understand your frustration, and I wish we could change your experience. Per the Guest Assistance case *********, the hotel declined refunding any portion of your stay because you booked a king for the first night and a two queen for the second and third nights. To keep you in the same room, the hotel kept you in a two queen room with a complimentary upgrade to an ocean view.

      While we are unable to fully reimburse your stay, as a goodwill gesture, the Executive Office can post points equal to the first night of your stay. These points are now available to be used. Although you are not required to accept our goodwill gesture, please know that our offer is final.

      Best regards,

      *******************

      Executive Ambassador

    • Initial Complaint

      Date:05/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi team, I am appalled and extremely stressed out that Hilton can deactivate and steal all my points from me, after I’ve been a long time diamond member for 7 years! Long story short, I was gifted some Hilton points from an acquaintance as a gift. As it turns out, these points were obtained fraudulently. However, I HAD NO KNOWLEDGE THAT THESE POINTS WERE OBTAINED FRAUDULENTLY. If I had known, I definitely would not have accepted them! However, the Hilton fraud department simply deactivated my account when I am totally innocent here. I’ve tried to explain the situation to them but they didn’t bother doing anything about it. All my upcoming stays and accrued points have been wiped out. I can’t log into my account anymore. All I want to do is regain access and points in my account

      Business Response

      Date: 06/08/2023

      Dear *******************, 

      I hope your day is going well today. I apologize that I could not speak with you today.

      I am responding to your Better Business Bureau complaint #******** regarding the closure of your Honors Account. 

      I am saddened to learn that your experience is less than exceptional when your account was closed. Please accept our sincere apologies for that unintended experience. 

      The Executive Office is happy to assist you in any way. As some things are inevitable, we must take opportunities to address the concerns of our guests. It is never our intention to inconvenience you in any way. On, 3/30/2023, our Fraud team emailed you stating that your Hilton Honors account was closed due to unauthorized Honors points transfers. Per Hilton Honors program terms and conditions, Hilton Honors may suspend or discontinue Hilton Honors membership for any Member who appears to be using the Program in a manner other than what the program is intended to be use for. Closure of Hilton Honors accounts results in forfeiture of all accumulated points and cancellation of Hilton Honors benefits, privileges, and tier statuses. For more information, please visit ************************************************************************************** for more information. 

      **************, we apologize that your experience was not as you hoped. At this time, we are unable to change the outcome and the decision is final. Please direct future inquiries to our Fraud department. 

      Best regards,
       
      ****************
      Executive Ambassador

    • Initial Complaint

      Date:05/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reported an issue to my account to Hilton rewards. They fixed the issue and have since gave me another rewards number: ********** This account shows in my phone wallet with 12,325 points in it. I CAN NOT access the account and every time I call to get help they say it doesn’t exists even though it does. Please contact me to get this correct or merge this info and my status to the new account I made today. Acct: ********** Please contact me via either email on either account or by phone number to resolve this. Also; I have Diamond status and now I’m silver…?

      Business Response

      Date: 06/13/2023

      Guest was refunded 11,250 points back to the account and compromised account was rectified. Fraud team with Hilton merged accounts and contacted member about the new account status. Guest was advised to reach out to the Go Hilton Concierge Team for further information or needs of assistance.


    • Initial Complaint

      Date:05/01/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      price 357.97 for hotel room from 4-29-23 to 4-30-23. The shower was stuck on hot and would not shut off. We were not able to shower in our hotel room before checking out. I called the front desk but nobobdy came to fix it and we ended up checking out and leaving because the shower was running for over an hour and would not shut off. I send them a message via ******** asking to at least refund a portion of my stay but they would not. I paid 357.97 to stay one night and was not able to shower and they did not fix it before we had to leave. very poor customer service

      Business Response

      Date: 05/31/2023


      Dear *****,

      Thank you for your follow-up email and for providing your receipt from your stay. Once again, our apologies for the disappointing experience you had during your time at the DoubleTree by Hilton Pittsburgh Downtown.

      I will be happy to issue a refund in the amount of $180.00. You should receive a check by postal mail in 30 days.

      The refund will be sent to the following address:

      *** ************* 
      Homer City, PA  *****

      If the address listed above is incorrect, please advise us where you would like the refund check mailed.

      Once again *****, I am sorry for the overall experience you had during your time with us. While I wish this had not been your experience with us, I would like to thank you for making us aware of this matter and thank you for your loyalty to Hilton.

      Best regards,

      ************
      Executive Ambassador

      ---------------------------------------------------------------------------------------

      Subject: Hilton better business

      Hello this  is ***********************. I just received your voicemail. Here is a copy of my receipt and thank you for refunding me 50 percent. My address is ***********************************;
      Homer  city pa *****

      **********************;

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stayed at the Hampton Inn In Palestine , Texas. It was a horrible stay. The Breakfast was terrible. The biscuits and gravy were gross. The Milk served in Cartons was expired. The check in process was terrible. I told them I was a Hilton Honors member and was told that's nice. We were in Room ***. It is the loudest room I have ever stayed in. My wife and I hardly slept. Hampton Inn says your stay is Guaranteed. The room *** needs AC work. The people above us sounded like they were going to crash into our room till about 2:00 Am. I asked if we could be moved to another room and was told they were sold out. They were NOT sold out. This was a horrible stay. Again Hampton and Hilton Guarantee this stay. We stayed two nights. Check in date March 11, 2023 to March 13, 2023. I wrote the President and CEO of Hilton. 2 weeks later ***** from Hilton. She contacted me and was nice. She put me in touch with the *** the asst. General Manager of the Hampton Inn in Palestine. *** said she would give us 5000 Hilton Honors points. That does not even cover a 1 night stay at this Hotel. I paid the actual room charges with my Credit Card . I was mad when she gave me only 5000 points. She should have issued enough to cover a two night stay. This is ridiculous and They should not say guaranteed if they do not mean it. Refund the 2 nights in full. Refund the 2 night stay in points or back to my Credit Card. This hotel should not be a Hilton. It should be stripped and not allowed to use the Hilton name. confirmation number 85547755. Total I paid on my card was 270.60. Hilton Honors number *********.

      Business Response

      Date: 05/25/2023


      Hello ****************,

      I hope this email finds you well. I am responding to the Better Business Bureau complaint opened concerning your stay at the Hampton Inn and Suites Palestine. I am sorry I didn't follow up with you sooner, but when I spoke to Mr. P********, he said that your ********** ending in **** was refunded in full and that you were given 5000 Hilton Honors points. I see the points on your account. I am confused about the credit card he mentioned; it does not appear to be the one used to make your reservation. 

      I understand it takes several days for it to appear on your credit card. Did you speak to anyone at *********? It would have to go to them first then they would refund your card. I'm sorry if no one explained at the time. The hotel was paid by ********* so they had to refund them. I recommend always booking through Hilton directly to avoid any complications.

      ****************, I'm sorry this has taken so long to resolve. I have called the number we have on file for you and left several messages. Please return my call if you would like to discuss this. I can be reached at xxx-xxx-xxxx. Please know that we do appreciate you as a valued Hilton Honors member and want all your stays to be happy memories.

      Best regards, **************

      Customer Answer

      Date: 05/30/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau: Refunded in full.  Thank you 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    Hilton Worldwide is NOT a BBB Accredited Business.

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