Business ProfileforCricket Media, Inc.

Cricket Media owes us $224.50 for duplicate payment on 5 subscriptions for our grandchildren. We were supposed to receive the check in November of 2022. On October 26, 2022, ****, a customer service supervisor confirmed that we were owed this money back from our account (I have all the documentation for the double payment) and that we would receive full refund within 2-3 weeks. After repeated calls and being told the "check is in the mail" I turned to calling the main office in Virginia. Customer service is offsite and doesn't even have access to a real person in the accounting office. They just "add the info to the file." I left two voicemails at the Virginia office with no call back. I even looked up and emailed the CFO of the company. No return call or email. Another example of a company happy to take your money and offloading your requests to a support team that has no real power. They hope you'll go away. The magazines are terrific but I would say "Buyer Beware" to anyone considering a subscription. In the event you have an issue, you won't have much luck getting help. Extremely disappointed, but at least I have this avenue to report to. (I hesitate to upload supporting document until I have a real person to speak to)