Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pla-Mor Pools has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pla-Mor Pools

      7225 Bell Creek Rd Suite 238 Mechanicsville, VA 23111

    • Pla-Mor Pools

      105 Arbor Oak Drive Ashland, VA 23005

    Business ProfileforPla-Mor Pools

    Pool Supplies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Pla-Mor Pools has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pla-Mor Pools

        7225 Bell Creek Rd Suite 238 Mechanicsville, VA 23111

      • Pla-Mor Pools

        105 Arbor Oak Drive Ashland, VA 23005

      Location of This Business
      7225 Bell Creek Rd Suite 238, Mechanicsville, VA 23111
      BBB File Opened:
      6/10/1991
      Years in Business:
      56
      Business Started:
      1/1/1968
      Business Incorporated:
      3/2/1993
      Type of Entity:
      Corporation
      Alternate Business Name
      • PMP, Inc.
      Business Management
      • Mr. Kenny Clements, President
      Contact Information

      Principal

      • Mr. Kenny Clements, President

      Customer Contact

      • Mr. Kenny Clements, President
      Additional Contact Information

      Fax Numbers

      • (804) 746-9013
        Primary Fax
      • (804) 798-0516
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/18/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I went into Plamor pools on 3/21. At that time, I spoke with the service manager who told me that it would be $260 to open up my pool. Based on this being in line with what I have paid for other companies to open my pool, I agreed. The work was scheduled for the next day, 3/22. The technician came out and completed the work. I had given the tech my number and my wife was home in the event that there were any issues. The work was "completed" with no notification from the technician. There were two tasks (bubbler/light cover ************** valve not put in auto mode). I called the company twice to express my concern about the pool not being opened correctly with no response. In the meantime, I received a bill that was for $375. The invoice charged for #lots of gasket issues with pool and a $115 labor charge. At no time, did the technician inform ** that there was an issue. When I called the store to express concern, I was told by the manager, ***, that they would have to send a technician back out to replace the gasket that they replaced. My question was, "why would you still have a bad gasket on hand?" When asked which gasket they replaced, they could not give me a response. There was no evidence of proof of actual work being completed or a faulty gasket. Any other company that comes to my house will inform me of an issue and get my approval to complete the work. Once the work is completed, they will have me sign an invoice that says additional work was done. The management team has been unprofessional and rude about this matter. I am asking to either not charge me the additional $115 or to prove that the gaskets were actually replaced.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      AR P

      1 star

      05/04/2023

      We have made 3 appointments for pool opening this year and they have not yet showed up. The first appointment was scheduled in the fall. We scheduled again and asked for a specific technician. We canceled when the tech wasn't available after being told he would. We scheduled again for today and again, no show. We have names, dates, and times of who we spoke with each time. As years long customers, we are extremely disappointed with the way we've been treated and will look for another company to serve our needs.

      Local BBB

      BBB Serving Central Virginia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.