Complaints

This profile includes complaints for Bowlero Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bowlero Corp.

  7313 Bell Creek Rd Mechanicsvlle, VA 23111-3551

• 

  Bowlero Corp.

  2000 Seminole Trail Charlottesville, VA 22901

• 

  Bowlero Corp.

  8037 Shrader Road Richmond, VA 23294

• 

  Bowlero Corp.

  12100 Kilarney Dr. Fredericksburg, VA 22407

• 

  Bowlero Corp.

  6540 West Broad Street Richmond, VA 23230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were advertised a "100 oz" beer tower and charged the full amount. We noticed that the tower was nowhere near 100 oz and when asking why the manager told us VA law only allows 85 oz of beer in a beverage. Despite the advertising, container, and bartender confirming that the tower was going to be 100 oz. Not only did they falsely advertise the amount of beer in the tower, but they are also advertising to sell an amount of beer that is illegal according to VA law. The manager, ******, refused to remedy the situation or adjust the false advertising. They need to face repercussions for violating false advertising laws and VA ABC laws.

  Business Response

  Date: 11/11/2024

  We would need to know which location this occurred at to have contact made with the correct Corporate Operations Team for investigation.  Please provide the center name and location for immediate review.

  ******* *******

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible experience and with all the money I spent and I made about 10k in points was charged cash along with my pints to get a tablet that doesnt work I spent over $400 that day and it wasnt worth it. My experience was already bad when I got cursed out with my godson cause I am disabled and needed the hand rail and a customer was trying to walk through me and my godson and we reached the top of the ramp so he decided to be nasty and rude and started cursing me out saying Im a disabled b**** cause I have braces I use to get around easier . I broke down and cried over it not to mention we got set up at a bowling lane next to said man I had an issue with my godson was so scared to bowl theee and I told the serve please inform management were not comfortable with him being next to us and nothing was done no one came to talk to. I suffer anxiety among other things and I have that experience affect me emotionally and Im talk to my psychologist about it. I dont like to spend money to get a cheap broken tablet, go back to place and cause I didnt all the store directly the manager got nasty and walked away from me and left me talking alone. I have yet to receive the policy that I have her recorded saying I need.

  Business Response

  Date: 05/07/2024

  The District Manager (DM) for Bowlero ************* spoke with ************* regarding her visit on April 16, 2024. During that conversation, she apologized for Ms. ****** experience at the center and offered to provide a replacement tablet, a new $50.00 arcade card, and a $40.00 refund.  ************** agreed and stated our Bowlero Queens location was more convenient for her to visit to pick up the items.  The DM advised they would take the items to that location and would send a follow up email to confirm when they would be ready for pick up. The DM sent ************** an email on April 18, 2024 confirming the items were ready for her to pick up at Bowlero Queens.  Unfortunately, as of today the items have not been picked up from the center.
  We believe the situation has been resolved and the items are ready for ************** to pick up from Bowlero Queens. If she has any further questions, she can reach out to the DM she spoke with for further assistance.
  Please feel free to contact Bowlero ************************* if you have any questions or need any additional information.
  Thank you,
  Sr. ************* Manager

  Customer Answer

  Date: 05/15/2024

  Good afternoon
  
   
  
  Im not sure why my reply is not reflected there, but I am not satisfied with the offer. I was given which Im not even sure if you could call that an offer I was told I can get that and only that at this point with all the back-and-forth, I dont wish to ever return to that business. It is also been suggested by my psychologist that is treating me for the emotional stress that I still feel and guilt over my autistic godson having to live through all this with me and having to go back a second time and to be treated so disgustingly by the Regional manager that was present as she claimed she was. It is absolutely disgusting. Wait at three people and I am never going back to that establishment. I offered to give them back their item so I can get a full refund because we will never be returning and they told me I can get that and thats it. I keep explaining to them. The answer is no I will not be returning ever! I seek a full refund and they have not followed through with that. They told me they would be sending me the policy which I have yet to receive, and somehow no one finds it in the company to send it to me because that was their reason at first for treating me poorly was because their policy allows them to. This is why at this point I won absolutely nothing to do with them full refund, please & thanks ?? 
  
   
  
  God Bless all & Thank you ?? 
  
  ********************
  
  **********

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to bowl at the AMF bowling center at ************************************ in ******* *******. Upon arriving at getting our shoes, we were assigned lane 8 which was inoperable after we started bowling. We were switched to lane 10. We asked the General Manager to stop the fine which was directly over our table because several people at my table have allergies and the fan was causing issues with their eyes and nose running. The ** said he could not turn off the fans due to a mandate from corporate. I would like to hear from someone in upper management directly to address this policy if it is indeed a mandate from corporate not to cut off the fans.

  Business Response

  Date: 04/01/2024

  The District Manager (DM) that oversees AMF American Lanes called and spoke with ****************. The DM apologized for their recent experience and invited **************** back to the center as our guest at a time of her choosing.  **************** appreciated the call and is happy with the resolution provided, so everything has been taken care of.
  
  Please feel free to contact Bowlero ************************* if you have any questions or need any additional information.
  
  Thank you,
  Guest Service Manager

  Customer Answer

  Date: 04/03/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *************************
  
  
  
  

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A birthday party was scheduled to be held at AMF ****** Lanes at ***********************************, ** ***** on July 30, 2023. A deposit of $161.32 was made on 06/23/23, with a final payment of $485.76 was made on 07/28/23 for a total balance $647.08. After confirming all the details and the menu with the director of sales, we were assured that everything is in order and all is required is our presence.However, when we arrived at the bowling alley at a scheduled time with our excited group of children, we were met with complete unpreparedness. The staff was unaware of our reservation and seemed to have no knowledge of the event we had planned. After we showed our reservation receipt, the manager began scrambling to make preparations. Instead of being able to focus on entertaining the children and enjoying the event, our time was spent assisting the staff in setting up the tables and trying to ensure that the party could proceed as planned. Furthermore, the delay in putting our food order with the kitchen resulted in a delay in serving guests their meals.Also, per our contract (attached), the following items were never presented to us at and after the event. (1 Cookie cake was provided instead of 2; $5 Gift Certificates for each child (15))After contacting the Director of Sales and sharing the events described above, we have requested to receive a refund of an Event Fee of $110.74 as we feel it is a fair amount of reimbursement for the lack of preparedness and event mishandling. After numerous emails, phone calls and promise to investigate and handle the situation, ********************* has been unresponsive.

  Business Response

  Date: 08/22/2023

  Our Director of Sales (***) spoke with ************************ to apologize for the issues experienced during his event.  The *** let ************************ know we would be issuing a refund back to their form of payment for the items they unfortunately did not receive during their event.  The guest was happy for the call,so everything has been resolved.   
  
  Please feel free to contact Bowlero ****************** if you have any questions or need any additional information.
  
  Thank you,
  Sr.Guest Service Manager

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the *************** Bowlero in the end of March. We had bowling for 4 and food. The server accidentally brought out more than we ordered in the amount of approximately $16. He then said he needed to take my credit card to refund the approximately $16. A couple days later I realize that instead of refunding the $16 he actually charged my card a second time. So now I am owed a refund of approximately $32. When I called Bowlero, I was told that the manager ******* needed to go through the receipts by hand to verify what I was saying and she would call me. Weeks went by and she never called nor would She returned my phone messages. I called back and was transferred to some sort of manager named ******. He apologized profusely and offered to refund my entire $265 bolero bowling/food experience. He then emailed me a couple days later and said he was sorry but the sales team would not permit him to refund the entire experience after he promised this to me. He then said that he would give me bowling vouchers. I wrote him back and said I want my $32 back and who do I need to speak with to get this. He still has not responded. This is completely unacceptable. And I want my money back. I can provide credit billing statement upon request.

  Customer Answer

  Date: 07/13/2023

  This is my card statement- as you can see I was charged $16.64 again instead of a refund on the date of 3/31/23.

  Business Response

  Date: 07/18/2023

  The District Manager (DM) that oversees Bowlero *************** called and spoke with ****************. They reviewed the transaction details from her visit and they were able to determine she was charged correctly.  The DM has also invited **************** back to the center as our guest at a time of her choosing.  **************** appreciated the call and is happy with the resolution provided, so everything has been taken care of.
  
  Please feel free to contact Bowlero ************************* if you have any questions or need any additional information.
  
  Thank you,
  Sr.Guest Service Manager

• Initial Complaint

  Date:03/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme disappointment with the experience my familyI had at your Sterling location on March 12th. We reserved lanes for our family through your website and were charged a $25 "event fee" on top of the cost of the lanes. When I called to ask about the fee, I was told it was for administrative costs associated with producing our party, despite us only reserving lanes for the same day and not a party. when we arrived at the location, we found it to be run down and not as advertised on your website. We had to wait in a long line to get our bowling shoes, which cut into our bowling time. We were also disappointed to find that the lanes had only one table with four seats, and we had to bring over chairs to accommodate our entire party. We had reserved two lanes. No one greeted us or checked on us during our time there, and we had to wait in a lengthy line to order food. When we finally got to the register, we discovered that several menu items were unavailable, including the pitcher of beer that was listed on the menu. Instead, we were limited to just four bottled beers and no cocktails or specialty drinks as advertised. To make matters worse, our table was not checked for IDs despite having minors in our group, and it took an hour to receive our food. When the food finally arrived, it was burned and undercooked. Additionally, half of the pizza was dropped on the floor *********** and we were only given a partial pizza and some slices. When we ran out of drinks, we had to go back to the lengthy line to order more, and my sister ordered two pretzels but was charged for them before being told they were out of stock. She was then told she would have to wait for a refund because there was an extensive line of customers waiting to place orders for food, despite not having left the counter. Overall, this was an incredibly unsatisfactory experience, We lost between half an hour to an hour of bowling time due to the long lines and lack of assistance.

  Business Response

  Date: 03/22/2023

  Our Booking Team spoke with ******************** and has issued a partial refund for their event, so this issue has been resolved.   Processing time can vary from bank to bank,but most guests will usually see the refund within 7 10 business days.
  
  Please feel free to contact Bowlero ****************** if you have any questions or need any additional information.
  
  Thank you,
  Sr.Guest Service Manager

  Customer Answer

  Date: 03/26/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *********************************