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Business Profile

New Car Dealers

Mechanicsville Honda
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

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Complaint Details

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  • Initial Complaint

    07/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Honda 2020 cvr fuel problems. had the car in the shop on June 23 for an **** repair High-pressure fuel pump. Now July 23 the car dash broad lights all lit up again this time they say 1,2, and 3. Fuel injectors need to be replaced for ****. They don't have fuel injectors will be two or three weeks to get the parts. plus, no loaner car.really you just work it 5 weeks ago for the same thing.

    Business response

    08/02/2023

     

    In the initial repair, the diagnostic code indicated a problem with the high pressure fuel pump and this is why the recommendation was made to replace that particular part.  After the repair the *** ran without any mechanical problems and there were no other codes indicating additional problems.  However, when the vehicle came in for the second repair a different and new code had occurred which indicated the problem with the fuel injectors.  Due to supply issues with the manufacturer no parts are available at this time and ****************** is outside of an warranty coverage that would cover the repair.  It was confirmed to us by Honda national customer relations that ****************** had contacted them and that they were unable to offer assistance in this repair.  We recognize that this is an extremely frustrating situation, but Mechanicsville Honda would not be able to offer the fuel injector repair without charge.

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 3/1/2001

Years in Business: 34

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

6530 Mechanicsville Tpke

Mechanicsvlle, VA 23111-3697

Visit Website
(804) 559-4000

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Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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