Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Honda 2020 cvr fuel problems. had the car in the shop on June 23 for an **** repair High-pressure fuel pump. Now July 23 the car dash broad lights all lit up again this time they say 1,2, and 3. Fuel injectors need to be replaced for ****. They don't have fuel injectors will be two or three weeks to get the parts. plus, no loaner car.really you just work it 5 weeks ago for the same thing.Business response
08/02/2023
In the initial repair, the diagnostic code indicated a problem with the high pressure fuel pump and this is why the recommendation was made to replace that particular part. After the repair the *** ran without any mechanical problems and there were no other codes indicating additional problems. However, when the vehicle came in for the second repair a different and new code had occurred which indicated the problem with the fuel injectors. Due to supply issues with the manufacturer no parts are available at this time and ****************** is outside of an warranty coverage that would cover the repair. It was confirmed to us by Honda national customer relations that ****************** had contacted them and that they were unable to offer assistance in this repair. We recognize that this is an extremely frustrating situation, but Mechanicsville Honda would not be able to offer the fuel injector repair without charge.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
6530 Mechanicsville Tpke
Mechanicsvlle, VA 23111-3697
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.