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Business Profile

Apartments

Creekpointe Apartment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *************************** was a resident at creekpointe apartments ********************************************************** until July ******* and I have dropped before a notice of move out and also sent email to the leasing team here at Creekpointe, ********** , ** and at the corporation as well. However they did not accommodate my disability with my request of ending the contract early, when I don't even have a contract signed and I am on month to month . However there are current circumstances that happened.I have attached documents that prove I was on the ** last week (July *******) due to an accident and I am injured I am having a very hard time going upstairs to the third floor and have to move to a different place . I also have documents and health records of my two back surgeries from the disability I have, due to this accident my injury increased and I am unable to live here any longer as I need specialized care .In ******** , as with all other states, a tenant can break a lease early, without penalty, because of mental or physical disability.Practically speaking, a tenant with a disability could request to terminate the lease if they are no longer able to function in a regular rental unit and need specialized care.However creekpointe apartments are charging me for the month of August 2024 when I already hand out keys July ******* and my neighbors told me they have already painted and about to rent the apartment as well. I need to focus on my recovery as I am a teacher and will get back to school . Please help me resolve this issue as they deny to accommodate my request .

Creekpointe Apartment is NOT a BBB Accredited Business.

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