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Business Profile

Oxygen

OxygenPlus Concentrators, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 2023 i ordered a oxygen concentrator from oxygenplusmedical.com
    It was supposed to arrive via ***** with a signature being required as per their website stated which can be accessed and viewed by visiting ******************************************************* and navigating to the paragraph titled 'Shipping.'
    1st issue: My order was delivered to the wrong location
    2nd: no signature was requested/required
    3rd: upon notifying merchant, the company was rude. Very unhelpful. They claimed to have done what they could but lied. ***** told me via phone that the merchant never even attempted to file a lost package claim.
    4: When i sent the phone recordings to merchant they again claimed they filled a claim which on nov 28 i was again told by ***** that no claim had yet to be filed.
    5. Merchant won't do their part in assisting with the order i never recieved
    6. To help with delivery i placed 2 (two) signs highly visible for ***** to know where the drop off location is.
    7 they still got it wrong but acknowledged this and said they would need to merchant to begin the claim before a resolution can be given.
    8. Till today the merchant has not done their part.

    Business Response

    Date: 12/04/2023

    Customers order was delivered in a timely fashion by *****. This was confirmed by GPS coordinates of their scanner, as well as photo evidence of the package left at their door.Customer waited almost a week to report it missing, and requested that we file a complaint with *****, which we have done. We are waiting for resolution from ***** before we proceed.

OxygenPlus Concentrators, Inc. is BBB Accredited.

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