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Business Profile

Furniture Stores

Capital Closeout Home Furnishings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/17/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 13, 2021, my wife and I ordered a coffee table and an end table from Capital Closeouts, with a purchase price of $722.36. The sellers promised that day the coffee table would be in on October 5, but it may take a "few weeks" longer for the end table. We have yet to receive the items. We called on 10/21/21 and were told they would be here the "next Monday," which was 10/25. We called again on 11/15 and were advised the delivery would be at least December, as the manufacturer was "still making them." My wife texted December 10th about the status; the response was the items would be in "after the first of the year." I went by the store in January and was told the projected delivery was now to be ****** My wife texted April 12 and was promised the "end table would be in by the end of this week." One of the owners told my wife she had told me "May;" this was untrue. With no delivery and no further communication, I went by the store in early June and asked to cancel the order and receive a refund. At that meeting she (owner) said it would be July, as she had told my wife. This also wasn't true. In early July my wife met with her (owner) and was told "it was on the truck and would be here soon." She also told my wife one piece was in and that she had previously let my wife know that. That is not true; neither of us was notified until the July visit the end table was supposedly at the store. Incidentally, I don't know if her statement was true or not. My wife again asked for a refund. That day she promised to call my wife by 5 PM; shortly after 5, my wife texted her, not having been contacted. Her response was "the seller" had approved a refund, MINUS a 40% "restocking fee." While the contract provided sales were final, with no refund and a 40% "restocking fee" (for something never in stock), the bottom line is at the 10 month+ **** we have not received what we paid for and the owners are expecting us to be out over $250.00.

    Customer Answer

    Date: 08/16/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Capital Closeout Home Furnishings regarding complaint ID ********.

    Regards,

    *************************

Capital Closeout Home Furnishings is NOT a BBB Accredited Business.

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