Business ProfileforCare Advantage, Inc

This company was hired to provide aides to assist my elderly mother in taking care of my elderly father while he was recovering from a recent hospital stay. Most of the aides were good at their job. A few of the aides were rude and impatient and should find another line of work. A few of the aides refused to do the services they were contracted to provide. Our biggest issue with the company was consistently overcharging us for the hours the aides worked. Most of the aides arrived anywhere from 5 minutes to 30 minutes late. This was an issue since my father required 24 hour care initially and the lack of coverage created major issues. When my father just needed care for ***** hours each day, Care Advantage overcharged us anywhere from 15 minutes to 90 minutes most days. We reported the issue and Care Advantage said they would look into it and call us back, but never would. At one point, one of the aides showed us them clocking out and it was right on time, but when we got the bill, it was for 45 minutes over the clock out time. We asked Care Advantage to at least credit us a small portion of the overcharges but they ignored our requests. We ended up overpaying at least $1,500.00