Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Haley Buick GMC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Haley Buick GMC

      9831 Midlothian Tpke N Chesterfld, VA 23235-4811

      BBB Accredited Business
    • Haley Buick GMC

      PO Box 35046 N Chesterfld, VA 23235-0046

      BBB Accredited Business

    Business ProfileforHaley Buick GMC

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1966

    Years in Business: 61

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    We sell new Buicks and GMCs, as well as GM Certified and regular pre-owned vehicles. We provide GM Certified Service, Parts, and Accessories.

    Products & Services

    Coupes, Work Trucks, SUV's, Work Vans, Sedans, Pick-up Trucks, Vans, Cross-Overs, GM Certified Parts, GM Certified Service

    Business Details

    This is a multi-location business.

    Find a Location

    Haley Buick GMC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Haley Buick GMC

        9831 Midlothian Tpke N Chesterfld, VA 23235-4811

        BBB Accredited Business
      • Haley Buick GMC

        PO Box 35046 N Chesterfld, VA 23235-0046

        BBB Accredited Business
      Location of This Business
      9831 Midlothian Tpke, N Chesterfld, VA 23235-4811
      BBB File Opened:
      8/19/1966
      Years in Business:
      61
      Business Started:
      1/1/1963
      Accredited Since:
      7/1/1966
      Type of Entity:
      Corporation
      Alternate Business Name
      • Haley Buick GMC Midlothian Collision Center
      Hours of Operation

      Sales

      M:
      9:00 AM - 7:00 PM
      T:
      9:00 AM - 7:00 PM
      W:
      9:00 AM - 7:00 PM
      Th:
      9:00 AM - 7:00 PM
      F:
      9:00 AM - 7:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      Closed

      Service

      M:
      8:00 AM - 6:00 PM
      T:
      8:00 AM - 6:00 PM
      W:
      8:00 AM - 6:00 PM
      Th:
      8:00 AM - 6:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      8:00 AM - 2:00 PM
      Su:
      Closed
      Business Management
      • Mr. Doug Pridgen, President
      • Mr. Ernie Simopolous, General Manager
      Contact Information

      Principal

      • Mr. Doug Pridgen, President
      • Mr. Barry Moore, General Manager

      Customer Contact

      • Mr. Ernie Simopolous, General Manager

      Other Contacts

      • Mr. Barry Moore, General Manager
      Additional Contact Information

      Fax Numbers

      • (804) 320-3036
        Primary Fax

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/27/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      in 2022 I had an issue with water entering my vehicle by unk entry. Buick body shop advised they repaired the leak. in 2023 I noticed the car still had a leak. Took vehicle back and the body shop left my car outside in the rain. I picked up my car and wrote a 1 star review on Yelp. After writing the review I recd a call from the Ops mgr within 2 business days and was advised they will find the leak at no cost but if leak is not connected to the 2022 repair I will have to pay for the repair. I dropped off my car on 12/26/23 and picked up my car on 1/30/24. on 1/30 I was told by the body shop ********* mgr that I had to pay them for finding the leak because they put a lot of man hours in finding the leak(s). Haley handed me a invoice for approx $1900 and told me I was responsible for $1350. Haley broke my driver's side seat buttons and messed up the connection on my remote (which they initially blamed me for damaging both). I did verbally file a complaint with the dealership GM the same day but he blamed me for the seat damage and remote not working. The dealership GM did called the next day to ask me to bring my car in the next day because he wanted to repair shop to see if the body shop forgot to connect the seats back properly and to send a signal from the car to both remotes. I did take my vehicle back in and they were able to successfully send the signal to the remote and advised they have to order the parts to fix the seat. They still have not repaired my seat. I have filed a verbal complaint with GM on 2/20 and I have left several messages with corporate from 1/30 to now and I still have not recd a return call.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Om S

      5 stars

      06/07/2024

      Excellent customer ********************** went a ove and beyond to help. C ****** was my rep

      Local BBB

      BBB Serving Central Virginia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.