Reviews

Review Details

• Review fromSJ P

  Date: 08/20/2023

  1 star
  Sent wrong size replacement windows twice, replacements needed due to cloudy windows tech stayed its because of gas in side panes. When spoke with office they said could not find correct dimensions for my window even asked me if my windows are from window world. They have replaced this specific window multiple times but now cant find correct dimensions, and now question my veracity.Window World breached contract with me.

• Review fromLinda H

  Date: 11/03/2022

  1 star
  ABSOLUTELY HORRIBLE COMPANY!!!! INSTALLED PATIO DOORS WITHOUT A LOCK ON THEM. STILL WAITING TO BE ABLE TO LOCK MY DOORS. CALLED OFFICE 4 TIMES TO TALK TO SOMEONE. ******* (**** AS HELL) FINALLY CALLED ME BACK AND GAVE ME A LONG LIST OF WHY SHE HAD NOT CALLED ME BACK AND WHY I STILL CANNOT LOCK MY DOOR. SHE THEN WENT ON TO TELL ME I HAVE TO WAIY=T ANOTHER WEEK TO GET THE NEW LOCK INSTALLED. WHEN I COMPLAINED SHE STARTED GOING BACK AT ME FOR HER MISTAKES.BOTTOM LINEDO NOT GIVE THESE PEOPLE YOUR BUSINESS OR YOUR MONEY!!!!!

• Review fromDenise S.

  Date: 10/24/2022

  1 star
  A bunch of lying crooks/ DONT GO THERE *************************** ( the owner ) is a quick talking backstabbing thief from ******* ** Go figure

• Review fromJohn H.

  Date: 09/26/2022

  5 stars
  I have recommended Window World many times to anyone interested.They replaced all the windows in my kids' house 14 years ago which was great. So I had them replace all the windows in my house, wrap the exterior trim and install a basement exterior door 8 years ago. That was also great so I had them replace another exterior door 4 years ago.When JES came and disrupted my foundation, the 8 year old basement door was no longer functioning properly. I called Window World to rehang the door, expecting to incur that cost. They came and did that but they refused to charge me.*********. Great company!

• Review fromKevin B

  Date: 07/23/2022

  1 star
  Beware when contracting with Window World of Richmond, especially beware of their contract, and when final payment is due. Several years ago we contracted with Window World to replace windows. We were very happy with the product and the service, so when we needed to replace the siding, we contacted them again. We signed a contract and paid the down payment using a credit card. The project did not get off to a good start. After waiting for 3 months to begin, the crew to do the install arrived before the materials. When the installation did begin the last week of June, the crew threw cigarette butts all over the property, and when they completed the job, they left large quantities of excess siding and fanfold in the driveway. There were also nails, and the cigarette butts all over. It took several phone calls before someone came out 2 weeks later to pick up the excess materials. We also discovered that the siding was installed over the top of the crawl space door, preventing the door from opening. We had to take the door off the hinges, saw off the top, and reframe the top portion so that the door would fit. The new light fixtures that were supposed to have been installed by the front and back door were not done until mid-July. To our surprise we found out that Window World had charged our credit card for final payment on July 1long before the job was complete, WITHOUT NOTIFICATION, INVOICE, OR APPROVAL FROM US. When we questioned this, we were told that final payment was due at installation, not completion of the job. Page 1 of our contract states that final payment is due after install; page 2 notes that Payment for work completed is due at installation. Apparently our understanding of work completed is different than Window Worlds. On a positive note, they did concede that a mistake was made and that they would retrain staff; the siding itself appears to have been installed correctly and we are satisfied with both the material and workmanship.

• Review fromAngela W

  Date: 06/23/2022

  1 star
  The name Gabby, Caitlin and Ashley who answer and run the Richmond location for window world are amongst the rudest people I have had to do business with. I am flabbergasted that this is first line communication for this office. I am dumbfounded Ashley the manager would keep saying 'let me remind you' and stating my account was in collections for work still yet completed. You don't get the treatment advertised for sure!