Complaints

This profile includes complaints for Harbor Group Management Co., LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harbor Group Management Co., LLC

  999 Waterside Dr Ste 2300 Norfolk, VA 23510-3324

• 

  Arbor Heights

  870 S Greenbrier St Arlington, VA 22204

• 

  The Meadows at Marlborough

  141 Broadmeadow St # A8 Marlborough, MA 01752

• 

  Brookside View

  8206 Streamside Dr Germantown, MD 20874

• 

  Harbor Group Management Co. of Virginia

  10170 SW 7th St Pembroke Pines, FL 33025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ******* ********** ** *** ******** ****** **** and told me verbally that this $**** will go toward first month’s rent in September 2024. I didn’t move into the apartment and was told that I should have done so within three business days of having my application approved. This application process took two weeks at this time since they are holding $**** of my funds I was unable to see other rentals. The unit we agreed on was not available and the agent said he will hold it. Suffice it to say I had to put in two applications because he claims for one week he couldn’t see my application in the mean time the lowers floor unit I wanted wasn’t available. The unit I would get would be on a floor too high as I shared with him I was afraid of heights. I had anxiety about living up so high and didn’t take the unit since they were holding my funds I had to stay with relatives and drive two hours each way to CT from NY to get yo work for two months. This is after I sent several emails requesting a refund. I was told that the administrative fee was to hold as that is the cost of the rental for the three days I didn’t move in and that it was non refundable. This was not explained this way to me. I sent emails and made calls to the office and the Harbor point management as well with no response. I am seeking a refund of the “Administrative fee” of $****.00 that the company charges then allude that this is a fee charged based on *** **** ******* and therefore is the price that I pay to hold the property. I think **** is a lot after reading more and applying to other companies the fees are not as exorbitant as $****. The highest fee I encountered was *****

  Business Response

  Date: 01/16/2025

  Property management followed company protocol as outlined in the qualification guideline criteria prospective residents sign at the time of application which states prospective residents of this community are required to pay an application fee of *** (non refundable) and $**** admin fee that takes the apartment home selected off the market, and is credited towards the first month's rent when the lease is executed by all parties. This $**** is refundable if an application is declined. If an application is approved then cancelled by the prospective resident after 72 hours, which is the case in this scenario, the $**** is non refundable as the apartment home was held off the market specifically for the applicant. Additionally, property management did refund the prospective resident $**** for an erroneously charged double payment for the administrative fee. 

  Customer Answer

  Date: 01/27/2025

  I didn’t understand or comprehend this exorbitant fee. If I had understood this fee to be one that is non refundable after 72 hours I would have reached out to the associate for further clarification and assistance. The associate failed to follow up with me caused me for days causing anxiety about this rental. This can’t be a fee to hold an apartment for 72 hrs . This is just too high a price to pay. 

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a townhome in June 2024 at th* ******** ********** ** ********* *** My main issue is the door wouldn't lock, so a French door was supposed to be ordered, but a sliding glass door arrived and it's been leaning against my garage since July. The French door has never arrived. I called the door company this morning, and they told me they are not taking back the sliding glas door, and they haven't paid for either door. They finally resolved my billing issue. They were charging me for renters insurance which I was already paying for. They finally refunded it.

  Business Response

  Date: 12/11/2024

  Property management is sourcing the correct door through another vendor. In the meantime the incorrect door that was delivered to the patio will be removed. 

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out from the apartment that I was renting from harbor group management due to poor management and bad area. My car was broken into and lost my work equipment force me to move out when I moved out I left the apartment clean and no damage, when I left I didn’t owe any rent and I was supposed to get **** from my **** deposit that was what the assistant manager email me a copy of the check that was going to ship to my new address, however when I got the check it is only ******* I don’t owe nor damage their apartment, so I need help on get my money back please because when I call them now they don’t answer my call.

  Business Response

  Date: 12/03/2024

  Property management has been in contact with the resident regarding their concern and a check with the correct outstanding balance owed is being sent. 

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2024: Roaches inside apartment coming through electrical sockets after neighbors get extermination. Had maintenance come twice to spray pesticides and spent my own $$ out of pocket to have a private exterminator come twice. Roaches are still infesting my apartment. 2024: Pictures of dog feces, throw up, cockroaches all throughout hallways, in front of my door, in the downstairs lobby. Fecal matter smell and dead rat smell all throughout lobby. Staff says theres nothing they can do. Nov 11th 2024: I am writing to address a critical safety incident that occurred today involving the Skyline elevator. Myself and several other individuals experienced a sudden, rapid descent from the 32nd floor to the 1st floor, followed by a jarring rebound up to the 2nd floor, before finally coming to rest on the 1st floor. This alarming malfunction prompted us to immediately contact maintenance and the fire department. This incident, in addition to persistent issues with odors, pests, and security concerns due to homeless individuals entering the building, significantly compromises the habitability and safety standards outlined in my lease agreement. Despite my repeated attempts to raise these issues, I have yet to receive a response, and no apparent action has been taken to resolve these matters. Nov 30th 2024: No hot water in my apartment for three days and no heat coming from the radiators. It is 28 degrees outside and we have no access to anything hot. Skyline has sent out an email stating they are working on the water three days ago and they do not know when it will be fixed. This is against the lease and unacceptable. We have contacted Harbor Management Group several times and they have not responded via email or phone.

  Business Response

  Date: 12/05/2024

  Property management works diligently to address all maintenance requests including repairing the broken boiler, additional pest extermination services as requested by the residents (the property is serviced weekly), and regular inspections and maintenance for the elevators. An additional elevator inspection has been arranged for the elevator in question. Property management is also working with the concierge companies that service the community to address issues with non-residents entering the building at night.   

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in The ******* for over 7 years now I have never had an issue until the recent changes in the office where my car has been towed twice in the last month for no reason the first time it was towed because I was parked in the handicap parking spot I asked the office to put there 4 years ago because I tore my acl and there was no handicap parking at the time. I had the handicap sign on the sit not on the rearview mirror just out of mistake alone and my car was towed which I wasn't fully upset about but it still seemed wild because I have been parking there for 4 years now and the only reason it's a handicap parking spot there is because the prior owners allowed it for me. Then sunday 11/24 I came from the grocery store there was no parking at all nowhere near my apartment so I pulled to in front of the garage to take grocery in and put away I was only there for 4-7 mins and my car was towed again at 1:30pm by once again Hounddog tow company I pointed out 6 cars in parking spots without a parking pass so not alone do I have a parking pass I also have a handicap pass and it has now cost me over **** which I will not pay a portion of rent until this matter is settled I have called left messages no one ever answers or calls back this is very unlawful behavior and it seems like you are preying on your residents because its uncalled for I understand if I didn't have a parking pass but to towed someone who pays you rent and to not tow a car in residents parking spots without a pass is wild and someone needs to do something better, I was also told its one parking pass per resident lease but its so many people with 2-3 cars all with parking passes but im told Im unable to have more then 1 so I have another car parked so far down the road I have contacted an attorney about this matter and will be placing all rent in escrow until my calls are returned and this matter is handled.

  Business Response

  Date: 12/02/2024

  The entire community was notified by email multiple times about towing rules and procedures before Hound Dogs began monitoring The ******** A current handicap placard must be hanging in the vehicle when parked in a designated handicap spot; and the area in front of the resident's unit is a "no parking zone." That said, company protocol was followed in both legitimate towing instances.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -I moved to these apartments in June 2022. I was incredibly happy with my yard at that point in time, aside from the rain pipe above my yard (which I immediately told the leasing office about, and was assured they would fix). My yard was great for a few months, but then declined sharply. -I was able to get the apartments to put down sod due to lack of grass (August 2023), but because they over watered, that grass also died within about 2 months. -In September 2024, I had a discussion with Anaiah, the leasing manager and she advised me that due to a pipe leak, our yards had not been watered for 8 months, during the TX summer. So, any grass that could have grown, died. My yard also does not have a faucet like some others, so I couldn't do anything about this. I've had issues with my "yard" for almost the entirety of my living here. It is nothing more than a slab of mud attached to my patio. My yard also floods every time it rains due to a pipe directly above me, that directs apartment rain water into my yard. I have slipped in it and my 13 year old dog also slips and falls into the mud. Not only is this dangerous for him, but my apartment is muddy all the time due to him needing to go in and out. I have contacted the leasing office about these issues over 20 times through email (with videos) with regards to the state of my yard and the pipe above me. I've only gotten excuses, lies, and lack of accountability. I pay appx **** each month for this yard. I've paid ****** in total for the yard since I've been here. I want to be refunded the amount that I've been paying for it and I want astroturf to be put down so that I no longer have to deal with this until my lease is up and I can move. I have videos and pictures to send via email, I cannot shrink them enough for this website.

  Business Response

  Date: 11/08/2024

  Without knowing the name of the community, we cannot confirm it is managed b* ****** ***** ********** ******* and therefore cannot provide a resolution. 

  Customer Answer

  Date: 11/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  
  ******** ** ****** ****

  **** ****** ***** **** ****** ** *****

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 11/15/2024

  ****** ***** ********** ******* acquired this community in May 2024.Current property management is not responsible for any issues that took place prior to May 2024. Upon the takeover of the property in May 2024, property management addressed the resident's concerns and replaced the grass as requested. That said, while we regret the unsatisfactory yard, property management considers this matter resolved.

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid a security deposit and over paid on last month rent. I moved out of the apartment July 23rd but they still havent paid me it back. The respond via email saying they will send it but never does.

  Business Response

  Date: 11/04/2024

  The check was recut and sent to the resident by corporate accounting the week of Oct. 21.

  Customer Answer

  Date: 11/08/2024

  
  Complaint* ********
  
  I am rejecting this response because: ****** ********* (Regional Manager) stated that the check was cut and sent but it has not. I gave Cullen 3 helpful options to prove that he did request the check to be sent " sign for the check upon arrival, provide a tracking number, or credit it back to my account that I used to pay rent" This is the 4th time I've been told that check has been sent. I moved out in July and it is November. This is extremely frustrating and unprofessional. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 11/08/2024

  Property management has been in communication with the resident regarding their concern. After being made aware the resident has a different forwarding address than what was initially provided, stop payment was issued and a new check was cut and sent to the new address. 

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ****** **** and I applied for housing at **** Apartments in August and paid a **** application deposit. However, since **** did not approve Mr. ****** ****'s application, we were unable to move in. Therefore, we applied for a refund of the **** deposit. **** approved the refund request and promised to return the deposit via check. However, two months have passed, and we still have not received any information about the check being sent. And the staff at **** have not directly responded to our requests in the emails.

  Business Response

  Date: 11/08/2024

  Property management followed company protocol to process the refund. The check was issued on 10/31.

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against ACH Harbor Group Management regarding ongoing and unresolved issues with my apartment, as well as recent retaliatory actions taken by the property management. Since moving into my apartment located at [Address], I have encountered multiple significant problems that have not been adequately addressed by the management. These issues include: A broken refrigerator that was not replaced in a timely manner. A severe rat infestation that continues to affect my living conditions. A malfunctioning AC unit, which is over 25 years old, causing my apartment to be unbearably hot. The faulty unit has also resulted in excessively high electric bills, as I am forced to keep the AC at its highest setting to maintain a livable environment. In addition to these unresolved issues, I am now experiencing what I believe to be retaliation. Recently, my personal information, including my name and financial matters, has been publicly displayed on my door. This is not only embarrassing but also a violation of my privacy. I believe this action is in direct retaliation for my previous complaints about the apartment’s conditions. Despite my efforts to resolve these issues with the property management, there has been no meaningful response or action taken to improve the situation. This has caused me significant distress and has negatively impacted my quality of life. I request the Better Business Bureau to assist in resolving this matter and ensure that the property management addresses these concerns immediately. I would appreciate any guidance or support you can provide in holding this company accountable for its failure to uphold acceptable living standards and for its retaliatory behavior. Thank you for your attention to this complaint.

  Business Response

  Date: 10/24/2024

  Please share the name of the community so the issues outlined in the complaint can be properly addressed.

  Business Response

  Date: 11/01/2024

  Property management has completed all open services requests including replacing the refrigerator and air conditioner. Additionally, property management is following company protocol as it pertains to residents behind on making their rent payments. 

  Customer Answer

  Date: 11/04/2024

  I responded with the property information, the complaint is in reference to the Hamptons at Town Center ********** **. Feel free to call me ************

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this business ******* on August 23rd, for an application and a holding fee. We never went through with the application process so ***** called me and told me I was going to be refunded in about 10 days. I never received the refund. I Then called back in about 2 weeks from the day she told me it was going to get here & she said she was going to give me a call back and never did. I have been trying to call for weeks now and she never answers. I also have a voicemail recording of ***** stating that she will be giving me a refund.

  Business Response

  Date: 10/21/2024

  Please provide the name of the community referenced in the complaint.