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Brown’s Volkswagen has 1 locations, listed below.

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    Business ProfileforBrown’s Volkswagen

    Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10501 Midlothian Turnpike, North Chesterfield, VA 23235
    BBB File Opened:
    6/22/2020
    Business Management
    • Gary Bolling
    Contact Information

    Customer Contact

    • Gary Bolling

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a used ***** from this dealership last year. They assured me the tint on the car was legal as well as the rear license plate light. The provided me with a vehicle inspection that showed the car was properly inspected and told me this is proof the car is legal. I went back to them to renew the inspection and this time they told me the window tint was illegal and that I am the one who installed the illegal window tint I showed the service person named "Don" ****** of the car on the purchase date with the exact tiny and he did not seem to care. The ****** has the date of the purchase and was taken at the dealership with the salesperson in the photo. I made several attempts to have the. Fix the rear trunk problem however they never hit back to me I paid $50,000 for the car and I was not offered any solutions or fixes by the company. I now have a car I pay a loan for that I can't drive since it's not legal. The loan on the car does not reflect the value of the car since the produced and incorrect inspection when I purchased the Tesla. I believe I have a breach of warranty case for damages according to a lawyer, however I would like to ask for the two problems to be fixed on the car before I take legal action as a last resort.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Central Virginia

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