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Business Profile

Home Maintenance

J.M. Brown Maintenance Co, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Maintenance.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired JM Brown Maintenance to clean the ** unit so the warranty company could do the repairs. He sent me a text message with the details of work that was done, so I paid him. Now the home warranty wants an official invoice and he refuses to respond to my texts or phone calls regarding an official invoice.

    Business Response

    Date: 08/27/2024

    I have sent ********************** the receipt for the work that was completed on July 3rd, I tried to upload the receipt on here but it says the file is to large 

  • Initial Complaint

    Date:05/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Brown Maintenance LLC came out to my house in April 2023 to check on my Ac unit as the unit kept tripping every time we turned it on. Well this ******************* Brown told me my unit was tampered with, WELL IT WAS NOT!! I am appalled someone would tell me this when I know for fact we DO NOT touch the unit. Due to this man saying this I can not get this unit fixed by my home warranty company and now I need to come up with money somehow to get the ** fixed.. I had another company come out and give me a second opinion on my unit and he stated out unit WAS NOT TAMPERED WITH! For someone to say my unit was tampered with when it was not is wrong and I am frustrated with this whole situation. I have requested pictures of this tampering A FEW TIMES and STILL HAVE NOT RECEIVED THEM!!! This guy is wrong for saying my unit was tampered with and thanks to him now my unit won't be replaced, this needs to be fixed so my unit does get replaced!!!!

J.M. Brown Maintenance Co, LLC is NOT a BBB Accredited Business.

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