Complaints

• Initial Complaint

  01/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business has harassed me for multiple months now trying to buy my house. I have said no numerous of times and have hit unsubscribe on their constant text messages multiple times. They will not take no for an answer and will not leave me alone. I see other reviews on ****** share the same experience as me. Something needs to be done or known so they will stop harassing people on their personal phones.

  Customer response

  02/23/2024

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Flow Property Group regarding complaint ID ********.
  
  Regards,
  
  *****************************
  

  Business response

  03/01/2024

  We appreciate the feedback. This is the first time anyone has mentioned that we continued to reach out after multiple attempts of asking to be removed from our list. Due to a system glitch, the customer's information was not flagged properly, and as a result, they were contacted multiple times. SMS is a channel that Flow Property Group. LLC is no longer using. We sincerely apologize for the inconvenience and have implemented measures to ensure this will never happen again. We always strive to improve our customer experience and we appreciate the feedback to help us get better. Thank you. 

• Initial Complaint

  03/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Yesterday I received a post card from Flow Property Group that offered to buy my house from me for cash. My property is not for sale . This is fraudulent. BBB has the same complaint in 2021 . That property is a private property. Did you go on my property without my permission? I am listed on the deed of my home . I do not know how Flow Property Group got my name and address, but it is morally wrong and an invasion of my privacy for the Flow Property Group try to get me to sell my home behind my back. Also BBB has a record of the same thing happening to homeowners during the pandemic 2021. Do not come back on my property,their will be consequences to your actions.

  Customer response

  04/22/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Flow Property Group regarding complaint ID ********.
  
  Regards,
  
  *********************************
  

  Business response

  05/01/2023

  We sincerely apologize for any inconvenience our outreach has caused. We did send a piece of mail that was only for informational purposes. No other inquiry was conducted. We certainly did not visit or inspect the property, as we respect all private property laws. We obtained the property information from public records and sent a postcard to see if the owner may possibly be interested in receiving cash quickly for their property. Trying to sell a property without the explicit consent and signature of the owner is against the law; and as such, we have never and never will conduct such behavior. We honor and respect all laws and property owners. Again, we are sorry for sending a piece of mail and will make sure to remove you from our records effective immediately. 

• Initial Complaint

  03/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been contacted by phone, mail and email in such an excessive amount (3+ times a day for over 5 years)in reference to selling my home. I am unable to remove myself from their contact list and they will not share how they are getting my information. I am on a no call list and block callers every day. This must stop!

  Business response

  04/05/2023

  We are sincerely apologetic for contacting anyone who does not wish to be called. We have updated our records and remedied the issue immediately.
  
  Our company always goes through the proper compliance procedures of ethical information retrieval and outreach. We always conduct due diligence to ensure no-call lists are removed from our contacts. We are unsure how they came to the conclusion that it has been over 5 years, as this particular service started in 2020. Also, we have reached out to this particular area around ********* only recently.

  There is no excuse for an unhappy customer, but we will do everything we can to ensure this does not happen again. Again, our sincerest apologies for the glitch on our end, and we will strive to ensure our customer outreach is more impeccable. Thank you. 

  Customer response

  04/06/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***********************
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩