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Business Profile

Real Estates

Flow Property Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has harassed me for multiple months now trying to buy my house. I have said no numerous of times and have hit unsubscribe on their constant text messages multiple times. They will not take no for an answer and will not leave me alone. I see other reviews on ****** share the same experience as me. Something needs to be done or known so they will stop harassing people on their personal phones.

    Customer Answer

    Date: 02/23/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Flow Property Group regarding complaint ID ********.

    Regards,

    *****************************

    Business Response

    Date: 03/01/2024

    We appreciate the feedback. This is the first time anyone has mentioned that we continued to reach out after multiple attempts of asking to be removed from our list. Due to a system glitch, the customer's information was not flagged properly, and as a result, they were contacted multiple times. SMS is a channel that Flow Property Group. LLC is no longer using. We sincerely apologize for the inconvenience and have implemented measures to ensure this will never happen again. We always strive to improve our customer experience and we appreciate the feedback to help us get better. Thank you. 

  • Initial Complaint

    Date:03/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday I received a post card from Flow Property Group that offered to buy my house from me for cash. My property is not for sale . This is fraudulent. BBB has the same complaint in 2021 . That property is a private property. Did you go on my property without my permission? I am listed on the deed of my home . I do not know how Flow Property Group got my name and address, but it is morally wrong and an invasion of my privacy for the Flow Property Group try to get me to sell my home behind my back. Also BBB has a record of the same thing happening to homeowners during the pandemic 2021. Do not come back on my property,their will be consequences to your actions.

    Customer Answer

    Date: 04/22/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Flow Property Group regarding complaint ID ********.

    Regards,

    *********************************

    Business Response

    Date: 05/01/2023

    We sincerely apologize for any inconvenience our outreach has caused. We did send a piece of mail that was only for informational purposes. No other inquiry was conducted. We certainly did not visit or inspect the property, as we respect all private property laws. We obtained the property information from public records and sent a postcard to see if the owner may possibly be interested in receiving cash quickly for their property. Trying to sell a property without the explicit consent and signature of the owner is against the law; and as such, we have never and never will conduct such behavior. We honor and respect all laws and property owners. Again, we are sorry for sending a piece of mail and will make sure to remove you from our records effective immediately. 

  • Initial Complaint

    Date:03/28/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacted by phone, mail and email in such an excessive amount (3+ times a day for over 5 years)in reference to selling my home. I am unable to remove myself from their contact list and they will not share how they are getting my information. I am on a no call list and block callers every day. This must stop!

    Business Response

    Date: 04/05/2023

    We are sincerely apologetic for contacting anyone who does not wish to be called. We have updated our records and remedied the issue immediately.

    Our company always goes through the proper compliance procedures of ethical information retrieval and outreach. We always conduct due diligence to ensure no-call lists are removed from our contacts. We are unsure how they came to the conclusion that it has been over 5 years, as this particular service started in 2020. Also, we have reached out to this particular area around ********* only recently.

    There is no excuse for an unhappy customer, but we will do everything we can to ensure this does not happen again. Again, our sincerest apologies for the glitch on our end, and we will strive to ensure our customer outreach is more impeccable. Thank you. 

    Customer Answer

    Date: 04/06/2023

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    ***********************



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