Reviews

Review Details

• Review fromDiane E

  Date: 01/18/2025

  1 star
  I would give a 0 star if I could. Air Conditioning Specialists installed my Generac generator in 2017. After they serviced the generator in 2022 I purchased a 5 year service agreement that was to start in 2023. They serviced it in 2023. I scheduled an appointment for December 2024 and they were a no show. Called them back and rescheduled for Jan 14, 2025. Called the company the morning of Jan 14 and a woman answered the phone and said they would be at my house by noon. Once again a no show. Called back and the phone rang until it disconnected. My daughter called from NC and no one answered and she could not leave a message. Jan 15 my daughter received a phone call from Brandon who said the company was having some problems - moved locations, employees not showing up, etc. He assured my daughter he would service my generator himself Jan 18 between 10am and 2pm. Again the appointment was a no show and I did not receive a phone call either. I tried calling but there was no answer and I could not leave a messsge. I purchased the 5 year service contract for $*** to save money. They serviced it one time out of the contract and it looks like I’m out of about $***. I didn’t have any issues with the company from 2017-2023.

• Review fromRuby A

  Date: 07/30/2024

  1 star
  7/30/24 Not credible. Came quickly to get my $***** deposit for work. Changed my scheduled appointment a few times. No service done and now ignoring me to give me back my money. Still waiting. If I don't get money, I will have to take legal matters, which is sad. We are seniors on a fixed income and their word was not their bond. One excuse after another and putting the blame on the other person. This has been a nightmare since 7/16/24, and counting. When I called office again & again, 7/30/24, it was stated by receptionist that at some point I will be contacted for my money. I will note their website has qualified people on it with so many years of service, however, they are not working there, no telling how long. Misleading website, needs a update asap. I pray by review will save others from this situation and problem we're facing.

• Review fromDallas W

  Date: 05/22/2024

  1 star
  The company response is terrible. During the time of Covid we had trouble getting someone to call us back to schedule our biannual service. This was part of a service agreement we had with them. You would think that if you had paid for a service agreement, they would be the ones calling to schedule the service. I went to their location and found someone in the door locked, but there was someone there. She did come to the door and we were able to get our service scheduled and completed. Even since Covid, their reputation for returning calls is terrible. We had a water leak on our hot water heater in February 2024. the response this time was good. They came out on 2/27/24 and made the required repairs. At this time we signed up for a 2 year service contract for ******** We have been calling for over a month now to get our spring service scheduled. The answering service says they will forward the message. Finally, on May 15th a technician called after i called and told they answering service that I thought they were out of business. She did forward that information and a technician called back. I missed the call, but he left me a message that was pretty gruff. he stated that they were NOT out of business, but did not comment on scheduling a service. Since then it has been it has been quiet, with no return calls from them. I drove by their address and the lot has been taken over by a used car lot next door and no trespassing signs all over the building. They should probably get a rating of ZERO!

• Review fromCathy M

  Date: 05/21/2024

  1 star
  I brought a air condition unit ***** from them last year 2023. The unit did not work since they put it in. It was making noise the next day when they put it in.

• Review fromTheresa H.

  Date: 03/15/2024

  1 star
  I purchased a 3yr maintenance agreement last year and went to call them in February and realized that they are no longer in business. They are taking my monthly payment out each month of my checking account. I called bank and filed a dispute. I have no idea when they went out of business!

• Review fromKelly G

  Date: 07/13/2023

  1 star
  I had purchased maintenance agreement. Had an appt. They never showed up or called me. Thus happened 2x . Wanted refund no one answering the phone or returning email Will not deal with them

• Review fromWilliam C

  Date: 07/04/2023

  1 star
  Air Conditioning Specialists installed a Air conditioning and heating unit in my home in 2020 a year after Air conditioning stopped working they came out to see what the problem was they said they have to order a part two months later have not heard from them every time I call they won't return the call had another company come and check out the problem they fixed it that day will never deal with Air conditioning specialist again

• Review fromMaria C

  Date: 06/28/2023

  1 star
  On Jan 2023 I paid $*** for a full yrs contract. Called to cancel contract & request full refund in February 2023. Been calling every week to seek refund either speaking to same woman or leaving detailed messages. ALWAYS given excuses the few times they actually answered their phone. It's now June 28 and no contact with me & no refund. Their mailbox is full so can no longer leave messages.

• Review fromBruce C

  Date: 10/30/2022

  1 star
  This company installed a Trane heat pump system in January ***** The install appeared to be professionally done and the system worked as it should for a while. Then came the installation problems...in April ***** two of three zone damper valves stopped working with replacement valves working opposite of the way they were supposed to work. Next came a failed compressor that took 3 weeks to replace during June/July **** time frame (maint completed less than 2 months before didn't identify pending problem). Had to borrow two portable A/C units in an attempt to keep house cool. Then, the variable speed fan motor & control module failed in January ***** Emergency Heat did not even work!!! Had to close off portions of the house and operate our gas fireplace with space heaters and fans to keep house reasonably warm.
  
  Now, last week, my heat pump was cycling excessively without producing any heat. I decided to call another HVAC contractor. This contractor determined that my system was not wired properly and corrected the issue. System now works correctly for first time in a while.
  
  ACS techs do not perform seasonal checks in a consistent manner, demonstrating a wide variance of standards when cleaning system components. This was especially evident with the pre-filter on our whole house electronic air cleaner. I took it out once and blew it out with compressed air, causing what looked like a dust storm.
  
  I also noticed that the service van that came out one time had 2 different license plates on it (different numbers entirely), the one in the back had updated registration on it; but the one in the front was significantly out of date. There is no way this was done accidentally. Looks like owner was trying to pull a fast one by only updating registration on one set of plates and using them on the back of 2 service vans. The back plates are more visible to police from behind as compared to the front plates.
  
  Very dishonest business.

• Review fromKyle H

  Date: 08/12/2022

  1 star
  This company can no longer provide support for the A/C system they installed. I prepaid for my service contract and when trying to set up a service appointment back in January of this year I was unable to get in contact with anyone after trying at least twice a week for the entire month. I drove to the business to try and get answers, but found the company didn't have enough people to be able to get the job done. I waited and once again tried to set up another service appointment for summer. They gave me a 2 hour appointment in July and never showed. I rescheduled for August and waited for more than 4 hours and no one showed. I made multiple calls to try and get an answer as to the problem. They took down my number and never called me back. I am DONE with this company!