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          Computer Upgrade King, LLC has 1 locations, listed below.

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            Business ProfileComputer Upgrade King, LLC

            Computer Dealers

            Contact Information

            1555 Standing Ridge Dr

            Ste A-1

            Powhatan, VA 23139-8052

            Visit Website
            (800) 985-9364

            Business hours

            Closed
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Laptops and computers.

            Business Details

            Location of This Business
            1555 Standing Ridge Dr Ste A-1, Powhatan, VA 23139-8052
            BBB File Opened:
            6/22/2011
            Years in Business:
            15
            Business Started:
            12/17/2008
            Business Started Locally:
            12/17/2008
            Business Incorporated:
            3/7/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Robert L Robinson, Vice President/ CFO
            Contact Information

            Principal

            • Ms. Anna Hsu, President/CEO

            Customer Contact

            • Mr. Robert L Robinson, Vice President/ CFO

            Other Contacts

            • Ms. Anna Hsu, President/CEO
            Additional Contact Information

            Fax Numbers

            • (800) 985-9489
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            on October 31, 2022, my brother (*******************************) bought me a laptop (LT-HP-1005-CUK-004-S-2021 HP 15) from Computer Upgrade King (CUKUSA) (invoice16977 113-0037637-0265046) , almost 15 months have passed since its purchase, of which I have not been able to use it for 9 months (since May 5, 2023).They repaired it (RMA ******) and returned it to me damaged, again I had to send it to them (RMA******.2) on september 26, *********************** their possession, the guarantee that them have given me has not allowed me to repair my equipment, I cannot wait any longer, I require that they immediately return the price paid, taking into account Note that they sold a damaged laptop and have not been able to return it to me repaired and 100% operational.
            Read More
            Read 7 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brandon G

            08/07/2023

            Ordered a gaming laptop through Amazon from these guys come to find out it stopped working after a month and sent it to ASUS for warranty repair and they said its not covered because I modded out my 64gb ram for 2 8gb ram cards which I have no idea how to do..so pretty much before Computer Upgrade King sent out my laptop when I ordered it they took my 64gb ram and downgraded me to some crappy 2 8gb ram cards in hopes that customers dont find out..they steal parts from online orders and replace them for cheaper parts I spent $2,500 on this laptop with no resolution because some punk modded my purchase and stole from me when I rightfully bought it online. Please help me this store is a scam and its not right if you look at there reviews there is multiple incidents with the same issue!! Help!!
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Central Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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