Business ProfileforECOAIR, LLC

Date of Transaction was November 28, 2023. Amount paid was approximately $14,200.00. Acount number: **********. The business committed to provide us with a more efficient means of heating and cooling of our home at a more cost efficient monthly rate by maintaining a consistent temperature that would be comfortable throughout the season. They also promised a $500.00 rebate for signing up for the program. They installed a new air conditioning heat pump heating system. They removed some of the old radiators. At first we thought the work was performed quickly and efficiently. My dispute lies in the fact that within days we realized we were not getting any heat on the lower levels of the home while the upper levels of the home is extremely hot. We feel we should have been advised of this possibility in advance so that if necessary duct work was required or some other means necessary for required airflow throughout the house that could have been performed to alleviate or eliminate this possibility, we could have requested this be done. There is no way to contact the contractors because all phone numbers provided lead only to an answering service with no way of speaking to a real representative. After several messages requesting a return call, no calls have been returned. We contacted Good Leap for their assistance in reaching out to Eco Air and they to were unsuccessful in their attempts to reach anyone at Eco Air.