Customer ReviewsforUnited Auto Sales LLC

DO NOT purchase a vehicle at this location only if you want to be lied at. The only reason I trusted to do business with this location was thru a reference but they ended up doing us dirty. I was a first time car buyer I had no clue how to finance a vehicle or how to get a vehicle thru a shop. Every time I asked questions they kept sugar coating and promising me so much just to sell me the car. They took Advantage of my inexperience during the whole process. They told me it was a 0% interest rate. They made me sign the paperwork digitally hiding all the terms and the actual cost of the vehicle.I was sold a vehicle with a negative equity and on top of that they told me it would come with 1 year free warranty. Mind you that is a lie...its included to the cost of the vehicle. After purchasing the vehicle within 1 MONTH I had to take it to Chrysler to be told the vehicle needs a NEW ENGINE. The warranty didn't pay for anything of the repairs.... they sold me one of the worst extended warranty. I've paid 9k out of pocket with a 30k loan for a 2008 wrangler. I was without a vehicle for a whole entire year. When I called them to see if there's anything they can do and how frustrated I was with the whole situation. They didn't care at all they just told me it was my problem to deal with and I was a liar for calling them out of their acts. Now I've learned the process for buying a vehicle and learn how transparency is number 1 with customers in dealership to grow. Thanks to that, I now realize the type of people I was dealing with. Will never do business with this company and will not recommend anyone coming here unless you want to be SCAMMED.

Thank you for sharing your feedback with us. We take all customer concerns seriously and strive to ensure a positive experience for everyone who visits our dealership. We are truly sorry to hear that you are dissatisfied with your recent purchase.First and foremost, we apologize for any misunderstandings or frustrations you experienced during your transaction. We aim to provide clear and transparent information to all our customers, especially first-time car buyers who may be unfamiliar with the process. Regarding your concerns:1. Interest Rate and Financing: We assure you that we do not mislead our customers about interest rates or financing terms. We actually pulled your file and have several referenced pages that you initialing and signed in regards to your Payment/ Interest Rate. Our goal is to help you find the best financing options available. If there was any confusion, we deeply regret it and are more than willing to review the details of your financing with you. However we did review your file 2. Warranty and Repairs: We regret that your warranty did not cover the necessary repairs and have no record of any claim ever being filed on the vehicle mentioned above. We understand how frustrating it can be to encounter unexpected issues with a vehicle. Extended warranties typically cover specific components, and we encourage all our customers to thoroughly review warranty terms before finalizing the purchase. We are happy to assist you in understanding your warranty better and exploring any potential options for support.3. **************** and Follow-Up: It is disappointing to hear that you felt our response to your concerns was inadequate. We pride ourselves on customer service and want to ensure that every customer feels heard and valued. We will investigate your claims and address any lapses in communication and service.We appreciate your feedback as it helps us improve our services and customer relations. We would like the opportunity to discuss your experience further and work towards a resolution that acknowledges your concerns and seeks to make amends.