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ComplaintsforNVR, Inc
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Complaint Details
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Initial Complaint
08/03/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We had a leak in our dining room...which our washer and dryer room sits above that room...we had this leak the very first night we moved in 05/28/2019...Ryan homes and their company's have been out to look at this issue..they have tried to fix it. Never succeeded...until the last time which was May 2021...they hired a new company to fix water leak...now our ceiling has been open and exposed...we have tried calling them. Left messages...no answer no response.Business response
08/27/2021
Dear BBB,We can report that we have been in contact with the customer regarding their drywall and the requested repairs have been completed. We consider this matter to be resolved.Thank you.Initial Complaint
08/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The contractor installed the wrong type of air duct. It's dryer duct instead of insulated duct which is causing mold and water stains. Called **** homes when first was noticed and they came out and said they fixed the issue. Then some time after had the same problem again. Called a hvac technician and he informed me of the wrong duct being installed and not insulated.Business response
09/02/2021
Good Morning,We have agreed to schedule the replacement of the duct for the homeowner.Thank you,Customer response
09/07/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Contact Information
Customer Complaints Summary
250 total complaints in the last 3 years.
81 complaints closed in the last 12 months.