Complaints

This profile includes complaints for Stanley Martin Homes LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stanley Martin Homes LLC

  11710 Plaza America Dr Ste 1100 Reston, VA 20190-4771

• 

  Stanley Martin Homes, LLC

  4020 Westchase Blvd STE 190 Raleigh, NC 27607

• 

  Stanley Martin Homes LLC

  404 People Pl Ste 303 Charlottesvle, VA 22911

• 

  Stanley Martin Homes

  100 Executive Center Dr STE 100 Columbia, SC 29210

• 

  Stanley Martin Homes LLC

  6404 Ivy Lane Ste 600 Greenbelt, MD 20770

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a townhome in the ************************************* community (12/27) and so far my experience has not been favorable. From closing delays, a gross lack of communication regarding progress, delays, and inspections/service requests, lack of quality assurance, and a long list of items that were not completed by closing - one of which is the HVAC system that failed 3 inspections prior to closing. I’ve also had to follow up to make sure all the outstanding items were documented appropriately and would be addressed. My original close date of 12/22 was pushed to 12/27 due to delays finishing the house. I also feel there were misrepresentations made by the building manager regarding the status of the outstanding items so I would go ahead & close. The HVAC system issue had still not been resolved prior to close & I was repeatedly told the issue had been fixed. Even when I noticed the heat wasn’t blowing on the 1st floor, the temps weren’t regulated on the 2nd & 3rd floor, and the unit outside had a loud roar compared to the others, I was still assured the problem had been fixed. I spoke to the HVAC servicer, they denied there had been multiple service calls placed after the failed inspections prior to me taking ownership of the house. Consequently I went from 12/27 - 1/16 without a fully functioning HVAC system during the winter when temps dropped to 30 degrees. In regards to issues that weren't fixed prior to closing, it has been a huge inconvenience to continue to follow up on all the items and have trades (drywall, cabinet guys, painters, electricians) in & out of my home on numerous occasions. I am having to point out all the quality issues that a competent building manager should have been able to spot and fix on their own. I can't in good conscience recommend this community or builder to anyone I know. Completely unacceptable to pay almost $400K for a house and still have to manage ppl to fix what should have been done right the first time.

  Business Response

  Date: 02/23/2023

  At Stanley Martin, our goal is to work promptly to ensure all outstanding service requests are resolved in a timely manner.  We understand that Stanley Martin Team Members have been in communication with ************ regarding her concerns and met with her on 1/30/23 to schedule the necessary repairs. As of 2/22/23, there are a few outstanding items from ************** warranty walkthrough which are scheduled to be completed in the next 48 hours. We are also committed to providing ************ with better communication overall going forward regarding her repairs and outstanding items. 
  
  The employees at Stanley Martin Homes are extremely committed to providing our current and future homeowners with the highest levels of quality, matched by our commitment to provide a world-class home buying experience.
  

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home was new constructed by StNley Martin. I closed on home END of Nov 2021. By Jan 2022, I paid to have a privacy Fence installed in yard, all areas of Fence was flushed to ground. 1 Sprinkler head in corner rihgt in fence corner was defected, builder landscaper removed and replaced, it was huge underming gap/ hole under fence- They put sand and sod, but washes away with each rain periods in SC and hole reappear. When builder landscaper came in spring 2022, they said its drain issue and will need permanent solution. Construction going on behind my fence and other home next to me was being constructed at time. My ground in fence area eroded from their construction that caused drain issue. Landscaper from Saluda hill in summer stated nothing to hold until house next door grass is placed told I will need permanent solution. They said they need payment from SM. I reported to Stanley Martin throughout 2022 via email and text to Warranty field man, Landscaper and him took pictures during late summer/ Sept 2022. Said it will be fix. 12/19 landscaper put down sod etc, I still have a large gap under Fence with Post exposed and not touching ground,Any critter can come in freely. I sent video of my Fence Jan 2022, no issue, and sent SM, document of fence area no ground, post exposed, they telling me it's NORMAL for drainage, NO nrw home shoukd have a drainage issue in backyard. They need to fix drain and fill in hole/ gap. Again, never had any gap, holes in that area until their ground construction behind my fence and while house next door was being worked on. SM builder Warranty dept must THINK IM ignorant! They caused this issue and refusing to completely TOTALLY filled in area. I paid for my privacy Fence, attach is before and after pic, if the don't fix, they need to compensate me for damage they created. CEO OF company must be made aware.

  Business Response

  Date: 01/25/2023

  We aim to address and resolve homeowner concerns in a timely manner.  We appreciate **************** bringing this matter to our attention and are sorry to hear her concerns have not been fully resolved.  Our warranty team met with **************** on Friday, January 13, 2023, to explore and evaluate her concerns.  We have agreed to repair an area in the back right corner of her yard that has eroded from the new development behind her fence. This work is scheduled to be completed on Thursday, January 26, 2023.
  
   

  Customer Answer

  Date: 01/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory as of today 1/26. Stanley Martin is aware and see construction process still going on behind my fence in backyard, therefore, as homeowner, I will keep watch that this site repair today does not erode again with gaps under my fence or any issue arising from SM construction process behind my backyard that may affect my property directly - If so I will report it immediately and was informed by Warranty Mgr during their visit to evaluate that this company will

  honor to fix any issue caused by this construction process behind me.
  
  Regards,
  
  **************************;

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house in North Charleston, SC from Stanley Martin in August 2020 that came with a one year warranty. In April 2021 I contact warranty about replacing glass on a window that was defective. The builder, **** *****, confirmed that this would be replaced. In August 2021 when my 1 year warranty walk through came up, warranty denied ever knowing about the window so it was reported again. Warranty, led by *** *****, came out on November 24, 2021 to see the window and order a new one. I never heard back from warranty or the window company and was told that windows were taking a long time to order (during this time multiple other houses were built in the neighborhood that received windows). I contacted warranty and *** ***** over a year later on January 5, 2023. On January 6, 2023, *** ***** told me that the window company ordered the wrong window and it would have to be reordered. He would not give me a timeline for reordering and would not give me contact information for the window company. I have been waiting for this new window under warranty for 20 months, nearly two years. Stanley Martin is not holding up their warranty guarantee and their excuses that windows are taking a long time to order are false since other houses have received windows. I want this new window installed by one month from this writing February 5, 2023.

  Business Response

  Date: 01/30/2023

  We were able to get the window delivered and have scheduled the installation for February 3, 2023, the preferred date of ****************. We plan to follow up with her following the install to ensure it was completed and to her satisfaction.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built a house with Stanley Martin in the ********************** Subdivision and closed on it since August 15th. There is still ongoing items from closing that have not been completed and new issues keep arising but there has been major key issues and taking time to fix and are no longer replying to emails and no rush to do anything. Key issues that have occured: Main Plumbing leak, not connected proper ******** line leak, not connected proper Back door leak as not sealed 1/2 Bath Floor leak - told because of broken window but has been fixed and it was always from ground Foundation crumbling away and garage slab issues (may be in main slab too)HVAC not connected to upstairs and no heat upstairs discovered during the winter storm Shower leak Plumbing fixture loose Floor yellowing and bubbling in places Carpet pulling away from stairs Major Pest issues as no windows or doors are sealed on top so pests come in Electrical issues - garage door did not work and several lights and now random breaker pops and not the same ones even when no one home Countless interior finish items, poor workmanship, things not painted, mirror installed crooked, etc. Broken windows at closing and took months to get replaced and said waiting but accidently cc'd me on email that they were not ordered until almost 2 months after closing and broken for months prior to closing Hot water tank initially not hooked up Landscaping and grading issues and pooling of water and damage to grass (also from main line not being hooked up)Wasted time for trade no shows and appointments not happening and no follow up or notification until I reach out It has been a complete nightmare.

  Business Response

  Date: 01/26/2023

  Homeowner satisfaction is our ultimate goal. We regret that ****************** is not yet satisfied. Stanley Martin had a meeting with ****************** on Wednesday, January 18, 2023 to discuss the issues and identify and make a plan to correct all outstanding warrantable items.
  
  In connection with the purchase of the home, she received a 10-year limited warranty agreement issued by 2/10 Home Buyers Warranty. This warranty provides a mandatory complaint resolution mechanism, which she agreed to utilize. If she remains unsatisfied after we have done everything to attempt to resolve her concerns, ****************** has recourse under the dispute resolution provisions contained in the 2/10 Limited Warranty Agreement.

  Customer Answer

  Date: 02/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  The meeting was not a meeting to discuss things because they kept referring to warranty but the items we are asking to be completed are from our walkthrough, closing and 60 days and/or results of the leaks/pest issues. They kept wandering off and not letting me show them the stuff and just looked at what they wanted to. It was never agreed that we would utilize the mandatory complaint resolution as we are not asking for warranty items and it is not even our 1 year warranty. We were promised things in multiple emails and even by the VP and they are going back on their word. They continue to try to bully and say no to me but as soon as my husband emailed they said they would do everything and then after thanking them they still then had to send a backhanded email saying they were doing us a favor and working outside of their parameters. If it was the warranty items then great but they can't even prove that they did a final paint and drywall on the house and it sure does not look like it with the missing paint in many areas, the different textures in multiple areas, etc. They also told us we were to accept the BBB response at the meeting and to move on. That they told corporate the response and it was handled, it is not handled. Hopefully February 7th and 8th everything is completed that they now have promised to complete but we have our doubts as they say within reason even though we have multiple emails between October and December saying they would do it. Also all emails and communication is from both of us, I don't email without consulting with *** first and he has input on everything so to keep saying no to me and then yes to him seems like an insult and that they have no respect for a female pointing items out. I have attached the letter we mailed to headquarters, photos, timelines of a bunch of events and the time wasted on trying to get the right thing done and the recent communication. 
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 02/15/2023

  Yes everything was finally done, they finished on 2/10/2023

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered a contract with Stanley Martin on 11/26/22 date. This home purchase was contingent on the sale of an existing home (Not our primary residence) The buyer for our home had many delays causing us to request extensions on our end. One day before closing we find out that our buyer has not signed her loan docs and there is yet another delay. We relayed this information to SM and received a very aggressive response calling us irresponsible for communicating this information so late. Th email from Michael P**** was rude and reckless. I alerted the area president (Matt W******) of this behavior, and he did nothing to address it, essentially pointing me back to Michael P****. We have $10k in earnest deposit funds tied up in the deal. However, I am at the point where I rather have SM lose the sale due to the behavior that is being tolerated. Looking at the home market and the fact that we are cash buyers, I am shocked at the lack of professional and inability to negotiate in order to get a deal closed. Our agent has to propose a per diem to keep the deal on the table. It’s as if he doesn’t want to sell the home just because his ego is somehow bent out of shape which has nothing to do with our home. There are two models identical to mine that have just been sitting there and he couldn’t come up with one creative way to save the deal. At this point, I haven’t received one complaint and he will have single-handedly lost the deal purely based on lack of professionalism. I’m stunned that this is being tolerated by SM. I will take a loss knowing that I will be at peace with a builder that has integrity.

  Business Response

  Date: 01/20/2023

  As ****************** has noted,the contract with Stanley Martin was contingent on the sale of another home.However, that contingency was removed, and the contract was firmly executed on 12/27/22 with a 12/30/22 scheduled closing date. On 12/29/22, the day prior to closing, ****************** stated they would not close on the home until items from their home inspection were completed. It was Stanley Martins opinion that the items requested did not warrant a delay in closing. It was not until we informed ****************** that we would not be delaying the closing, and were prepared to enforce the provisions of the contract, that we were informed of the closing delays at their other property. That delay is ultimately the reason they wanted to postpone closing on the Stanley Martin Home.
  
  To accommodate ******************,we agreed to pay a per diem to delay closing without defaulting; however, the home would need to close no later than 1/16/23. This was accepted by ****************** and subsequently rejected on 1/3/23. To further secure closing, we offered an $8,000 reduction in the purchase price and removed the late penalty. The Customer agreed to the terms and closed on 1/10/23.
  
  It is our belief this matter has been resolved.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a home from Stanley Martin about 2 months ago and we had frozen water lines on December the 24th, we had no contact method to report the problem but email that are included with all replies. There was no phone number to call. They are refusing to accept any responsibility and have stated that at 32 degrees outside temperature we should shut off the hot water and drain the water lines which means no hot water below 32 degrees in a new home and that is absurd. It only got down to 10 degrees and the pipes should not have frozen. The box covering the pipes were not sealed or caulked and had a little insulation on the front but none on the rear where the air holes were. We do not know who installed the heater. I asked if others had frozen pipes and they will not answer the question. This is a 55 and older neighborhood and I am 73 dealing with frozen pipes in a new home built by Stanley Martin. Our address is ******************************** Indian Land, SC ******** ***

  Business Response

  Date: 01/20/2023

  The tankless exterior water heaters installed by Stanley Martin Homes are designed to prevent freezing inside the units unless the outside temperature without wind chill is below -4 degrees Fahrenheit. The homeowners in our ******** community had a power outage during the height of a cold spell from a historic late-December bomb cyclonestorm. This outage could have prevented the units from protecting themselves from freezing internally by preventing the heating element from working.However, the unit only prevents internal freezing and does not prevent piping to and from the units from freezing. This is the homeowners responsibility and where most units froze.
  
  Stanley Martin does not accept responsibility for the freezing of the water heaters as they were installed per the manufacturers recommendations and the warranty is administered by the manufacturer (not Stanley Martin). We are happy to advocate for our homeowners if they followed the manufacturers instructions for freeze prevention by dripping water during the freezing temps and draining the units,which Stanley Martin did advise customers to do. At this time, we recommend *************** contact his homeowners insurance company to discuss coverage for any damages resulting from the extreme temperatures and storm impacts.

  Customer Answer

  Date: 01/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

   Complaint: ********

  I am rejecting this response because:

  If the box that contained the supply pipes were installed and insulated properly that would be different, but that is not the case. I have explained that the rear of the box that goes against the hose siding is open and there are 1/2" gaps that were not caulked and allowed the wind to enter the rear of the box. I requested that a Stanley Martin representative come out and look at the installation and they refused to look at it. They shoved a piece of house insulation in the front but did nothing to the rear of the box on the sides which are open to the elements. If the box is properly sealed and insulated wind chill becomes a non factor because the wind could not get into the box and cause freezing of the supply pipes.

  I do not know if what I have is normal or an unfinished job, all I know is they do not want any responsibility for a 2 month old house. This is my 5th home and I have never had freezing pipes and I lived in much colder climates. We had temperatures that yearly were below zero and down to -10 F. The temperature we had on 12-24-2022 was + 10F. I sure hope we do not have anything serious happen with the house based on the support so far.

  Also we have a drawer front in our master bathroom that the installer drilled a hole in the wrong place mounting hardware and tried to cover it up, we notified Stanley Martin during our inspection early December and we are still waiting for it to be replaced.

  Regards,
  
  ***************************

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stanley Martin Homes has failed to honor ANY warranty requests and has never repaired a single item since move-in. Any Requests have been met by "kick the can down the road" or ignored altogether. Items: Patio sliding door floods inside of home during rain (health issue) Patio door missing essential lower track and latch for proper operation Front Entry door has sizeable gap allowing pest entry (ants/crickets/cockroaches -really!!) (health issue) Loose stairway handrail (safety issue) Wrinkles in Drywall cause unknown/with sizeable nail pop appearing in main living area Some trim requires re-paint due to flaking and stain bleed through Bathroom trim requires repair due to shrinkage/also trim rings in sink are broken/corroded Dead shrub/sod tracks since move-in Timeline of issues not resolved/messaging (2022) : Sept 23rd walkthrough -60 day warranty visit scheduled to correct any issues identified after move-in-. Scheduled visit date Dec 7th (10-12 noon) signed doc. Oct 7th - Closing date/Move -in Date Nov 11th -Emergency notification of flooding issue - (Building Manager and Warranty Dept/cc'd) Building manager notified me that afternoon (Nov 11th) that I would be contacted by the door company ******** or ****** shortly (never heard from either of them). Home (kitchen)has now flooded twice. Dec 5th -Two day prior notification list of issues related to home (as instructed by Stanley Martin to schedule proper tradesman) - (Full list provided via e-mail Dec 5th to building manager and warranty dept/cc'd) Dec 7 (10AM -12noon),date of scheduled visit date from Stanley Martin Homes Manager/contractors/Trades- NO SHOW BY ANY REPRESENTATIVES FROM STANLEY MARTIN or ANY contractors/trades. Multiple messages sent out that day to building manager/warranty dept., - no response. Dec 8th - Full list of all 60 day items now submitted as a regular warranty request -STILL NO RESPONSE FROM STANLEY MARTIN HOMES warranty dept. Dec 13 - another follow-up request -ZERO action!

  Business Response

  Date: 01/05/2023

  As of January 4, Stanley Martin team members have spoken to and met with ********************** in-person at his home to address his outstanding items. We have started scheduling the repairs on his noted items, to be completed next week. We committed to ********************** that we will pull the entire rear sliding door to do a full inspection and make the necessary adjustments and are currently working with the trade partner who installed the door in order to schedule the service. Once we have this information, we will call the homeowner with a date for this work to be complete.
  
  We are also committed to providing ********************** with better communication overall going forward regarding his repairs and outstanding items.

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reached out to my builder to report an issue with my driveway developing holes in it.. I had contractor review the issue and was informed that whatever was used to lay my drive had too much water in it. I sent pictures and a video to Stanley Martin showing my driveway breaking down early summer of 2022 that went unanswered. My final attempt in contacting them with legal threats in November resulted in them telling me that this is not their issue and that possibly a delivery truck last winter had salt on their tires and they drove onto my driveway that caused this issue.. This is infact incorrect. I work from home and see delivery trucks come and go all day. ALL delivery trucks that come into this neighborhood parks on the street and walks up to the door to delivery any and all package. I went around to a few of my neighbors who’s house was built after mine and they were not experiencing this. I’m told patching the driveway will not suffice and I need to have my entire driveway redone. I've spent $600,000 on this house and have lived here for less than 2 years.. I have a laundry list of issues with Stanley, but this is one that I am not responsible for and they should take care of.. My house was completed in one of the coldest winters we've had in MD February 2021. My driveway was frozen at the time of closing and the concrete of the driveway easily could've not been set. I am only looking to have my driveway replaced before it gets worse and I should not have to incur this expense.

  Business Response

  Date: 01/06/2023

  At the time of settlement in February of 2021, there were no reports of driveway deficiencies at this home.  Prior to the expiration of the One Year Limited Warranty, the home underwent 5 separate inspections with no report of a deficiency with the driveway, structural, cosmetic or otherwise.  In October of 2022, when the home was 19+ months old, the homeowner notified the warranty department of damaged surface patches in the driveway.  Since this time, we have had the driveway inspected by one of our Senior Area Service Managers and the concrete contractor, who both believe that this surface damage is consistent with chemical damage from road salt being brought onto the driveway on car tires or the possible use of a topical ice preventative/remover.
  Pictures showing the damaged patches were recently sent to our concrete engineer for his analysis, however we have not yet received a response from his office. 
  
  Concrete driveways are warranted to be without concrete cracks greater than ¼” or a deviation of heights between concrete pads of more than 1/2" during the first year of warranty.  Due to the passage of time, this issue is not within warranty, but as a courtesy, we would offer to patch the surface areas with a concrete patch. There would be no guarantee that the patched areas would be an exact color match to the existing concrete surface.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, This is ***** and ***********************************, address ********************************* Gilbert SC, **********. We bought a home with Stanley Martin (January 2022) and have multiple closing items that need to be resolved and multiple issues that need to be finished. We have emailed and texted the contractor multiple times throughout the past few months, with either no reply. At this point we believe they are trying to run out the warranty in January. The following items are listed below and need to done before one year mark in January. These include: fixing upstairs shower ( needs frameless shower doors), downstairs shower installed (currently no glass shower doors, unable to use), laundry cabinets need to be changed (white cabinets, currently brown), decorated window in master bathroom, 2 windows in the front of home need to be changed (not correct windows for home), sprinkler system on right side of home leaking (called company multiple times), drop zone (Mud room cubbies w/ bench) needs to be sanded down and repainted (multiple issues), upstairs tub with rust stains, sink in upstairs bathroom needs to be replaced (crack in sink), back door needs to be painted (not painted), home needs to have 11 month paint and multiple settlement cracks alongside the expansion joints repaired. We were repeatedly told these issues would be fixed following the completion of the neighborhood, the last home ************************************ was placed on the market on September 2022 and we still have yet to receive a update. We wanting the closing items to be fixed as promised.

  Business Response

  Date: 12/23/2022

  As follow-up to the submitted warranty items, a Stanley Martin Area Service Manager walked the property with the homeowner on Wednesday, December 14, 2022. Follow-up with a work appointment will be scheduled before the end of this week. All warrantable items on the home will be covered until they are finished.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a home with the 'Stanley Martin Homes' builder. My neighbor complained Stanley Martin on water drainage issues in his Lawn. Instead of resolving the issue of my Neighbor completely, the drain is diverted into my Lawn and the water is now sitting in my Lawn. Before Stanley Martin did the work I was not communicated and after they completed the work I was not happy either. When the first rain showed up, It was clear the water from neighbor's lawn is partially filling in my Lawn due to the work done by Stanley Martin. My Lawn is Swamped. I expect them to fix it which is not hapenning!

  Business Response

  Date: 12/23/2022

  Upon being presented with this concern previously, Stanley Martin inspected the homeowner’s lawn 48 hours after the end of a rain event and found no standing water on the property or in the established swales that were installed during the final grading process per the requirements set forth in the customer’s limited warranty agreement.
  
  The neighboring property did have a warranty covered concern that was addressed; however, it was not the same concern that this homeowner has presented.
  
  Stanley Martin did not notify this homeowner when work was being performed on his neighbors property because the work did not take place on his property.