Complaints

This profile includes complaints for Aidvantage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aidvantage

  1891 Metro Center Dr Reston, VA 20190-5287

• 

  Aidvantage

  PO Box 9635 Wilkes Barre, PA 18773-9635

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to contact them about my student loans. I've called and sat on hold for multiple hours only for the phone system to hang up. I've sent 2 emails already over a month ago asking questions regarding my loan and where money that I've paid has been applied to my loan. I had my tax return withheld in 2019 and I asked how it was applied to my student loans and I have never received any sort of response. Today, for whatever reason, they raised my monthly payment. Only 2 days after making a an automated payment. Maybe that was just due to an interest rate increase, but I would never know, because I can not communicate with anyone at the company via email or phone.

  Business Response

  Date: 12/14/2023

  December 14, 2023

  Dear *** **************: 
  

  Thank you for contacting the Better Business Bureau regarding your student loan account. We are here to assist you in any way that we can, and we hope the following information is useful. 

  You stated that you've attempted to reach Aidvantage but can't get through. You stated you had a 2019 Tax Return withheld and you would like to know where that money went. 

  We've confirmed that you successfully completed a Federal Loan Rehabilitation Program to remove your ten Federal Family Education Loan Program (FFELP) ******** Loans from default. Your loans were transferred to ******* Department of Education Loan Servicing in July 2020, enclosed is a copy of the notification sent to you when they began servicing your loans. ******* is not longer servicing loans on behalf of the U.S. Department of Education and Aidvantage began servicing your loans in December 2021. 

  When a loan becomes 271 days or greater past due, the loan is considered in default. The loan may be sent to the U.S. Department of Education, for continued collection activities. Legal action may be taken when necessary, including garnishing wages (as permitted by law) or placing a lien on federal tax refunds. You may want to reach out to the U.S. Department of Education's Default Resolution Group at ###-###-#### to inquire about your 2019 Tax Return. 

  As of the date of this letter you have paid eight of the loans in full and they have a zero balance. You have two remaining loans one disbursed for $2,625.00 on September 7, 2004, and the other was disbursed for $500.00 on December 20, 2004. The loans are in Standard Repayment (payments of principal and interest) with a monthly payment amount of $50.16 the next payment is due on December 28, 2023. 
  

  We apologize for any inconvenience you may have experienced while attempting to contact us. Our representatives are available by calling ###-###-#### Monday 8 a.m. - 9 p.m., Tuesday and Wednesday 8 a.m. - 8 p.m., and Thursday and Friday 8 a.m. - 6 p.m. Eastern Time. 
  

  You're welcome to call me directly at ************, x******, with any additional questions you may have about this issue. 
  

  Sincerely, 
  

  Office of the Customer Advocate 
  Aidvantage - Official Servicer of Federal Student Aid 
  

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of September and mid October, I filed for a deferment. I turned in all of the necessary documents and filled out the form online. They had a 7 business day processing period. I have yet to hear from them, and it is impossible to get ahold of them. There is nowhere on the website to look at requests or forms you have filled out. I would like them to contact me about my requests so that I can hopefully get these loans deferred for financial hardship.

  Customer Answer

  Date: 12/09/2023

  They have responded to my request, and it has been resolved. 

• Initial Complaint

  Date:11/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On account #********** Loan ****, there is a balance discrepancy that Aid Advantage is not resolving. I had 4 loans total and paid off 2 so far. My original balance was $20,500 disbursed in 2019. After the 6 mo grace period we went into interest pause. During that time I paid $441.36 that Aid Advantage says went to interest. When payments started back I pd $241 in Oct 2023 and $241 in November 2023 and all of those payments supposedly went to interest as well. When I contacted them and asked where was the interest coming from they did not know. I asked what was the balance they received from ******* that I owed they told me they did not have full details of the loan and to just keep paying until the interest was paid off to begin on the principal. I requested a full accounting of all 4 of my loans to get an understanding of why their records are not matching mine and to date I have been given the run around. Additionally, on student loan **** I paid the loan off and Aid Advantage still took the monthly payment out of my account after the payment posted showing a $0 balance. When I questioned them I was told that I would receive the money back but when I looked at the account it shows my account went from a $0 balance to a -$90 balance to paying an additional $90 in interest to that loan **** where the balance is not moving and doesn't show where the payments are going.

  Business Response

  Date: 12/14/2023

  December 13, 2023

  Dear *** *******,
  Thank you for reaching out to the Better Business Bureau with your concerns regarding your federal student loans owned by the U.S. Department of Education (ED). We are here to assist you in any way we can, and we hope the following information is useful.
  Aidvantage services your four Direct Unsubsidized ******** Loans disbursed to ****** University. As of the date of this response, Loans **** and **** are paid in full. We understand that you are
  inquiring about payments made to Loans **** and ****.
  Please note, interest accrues daily on student loans and since your loans are unsubsidized, interest began to accrue at the time of disbursement and continued through your active enrollment until the CARES Act went into effect on March 13, 2020. We have confirmed that no interest accrued on your account from March 13, 2020, to August 31, 2023; however, you remain responsible for the interest that accrued prior to and following the expiration of the COVID-19 interest waiver. According to the terms of your promissory note (copy attached), your payments are applied first to Unpaid Interest and then to your principal.
  The payments in question, made to loan **** were applied solely to Accrued Interest. Since disbursement of the loan, $1,013.36 of interest has been paid. $572 of that has been paid year-to-date. As of the date of this letter, $351.96 of accrued interest remains on Loan ****.
  As for your payment made to Loan ****, we can confirm that your payment made on November 16, 2023 resulted in an overpayment in the amount of $90.00. This was then automatically reapplied to Loan ****, further reducing the accrued interest on that loan.

  You're welcome to call us directly at *********** with any additional questions you may have about this issue.
  

  Sincerely,

  Office of the Customer Advocate
  Aidvantage Official Servicer of Federal Student Aid

  Customer Answer

  Date: 12/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: On the documentation it does not show when or how much interest was applied to the account.  There are spaces for this information labeled "capitalized interest" yet they are stating an amount of $0.  On the history statement it should indicate when and how much interest was applied to the loan showing an increase in the balance.  Additionally when payments are made, the balance should reflect a decrease.  On the statement provided payments are made that state the payment was put toward interest with the balance staying the same.  This is improper accounting as it does not show a true beginning balance if there was compounded interest applied leaving the customer to not know how much interest accrued on the account during the grace period. 
  
  Regards,
  
  

  Business Response

  Date: 12/29/2023

  December 29, 2023 

  Dear *** *******:
  Thank you for reaching out to the Better Business Bureau with your concerns regarding your federal student loans owned by the U.S. Department of Education (ED). We are here to assist you in any way we can, and we hope the following information is useful. 
  We understand you are concerned that the payment histories provided in our prior response listed capitalized interest amounts of $0.00 and would like confirmation of the amount which capitalized (added to the principal balance). 
  Unpaid Interest may be capitalized when a direct loan exits deferment periods, or upon completion of consolidating your federal loans. We have confirmed that interest has never capitalized on your account and the $0.00 transactions are correct. You can reference the “UnpaidPrincipalBalanceValue” column on the payment histories for the principal balance after each transaction.
  You can review your daily balances on Aidvantage.com, and also review the Interest Estimator by selecting ‘Tools & Requests’ from the menu. To determine the interest accrual on your account, you may use the following simple daily interest formula:
  (Unpaid Principal X Interest Rate) ÷ 365.25 = Approximate Daily Interest.
  Approximate Daily Interest X Number of Days in Your Billing Period = Approximate Interest Due

  We have attached correspondence and statements that were send during the COVID-19 Emergency Relief Period. These statements contain tables that show the amount of accrued interest. Additionally, we have included a loan table of displaying each loan’s current principal and interest balances. Please note, interest continues to accrue daily so these balances are subject to change. 

  You’re welcome to call us directly at ************ with any additional questions you may have about this issue.
  

  Sincerely,

  Office of the Customer Advocate
  Aidvantage – Official Servicer of Federal Student Aid

  Customer Answer

  Date: 01/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My student loan payment was due 11/21 I paid it on 11/22 through Aidvantage. They give you no notice of payment due only a month to month statement. Other companies like my credit card companies give you a text message or notify you through your phone notification process. I paid but had to make my December payment too, this was confusing to me as it is not due until 12/21. I found no way around this through their site and due to it being thanks giving and me being a night shift worker good luck getting help. This is not helpful for the people trying to get by in life or people seeking to have loans forgiven. Stop being predatory to the people trying to relieve themselves of debt.

  Business Response

  Date: 12/15/2023

  December 15, 2023 
  

  Dear *** ******:
  

  Thank you for contacting the Better Business Bureau regarding your student loan account. We are here to assist you in any way we can, and we hope the following information is useful.
  

  You stated that you had a payment of $235.58 due under the new Saving on a Valuable Education (SAVE) plan on November 21, 2023. You stated that you paid the payment for November 22, 2023, but also had to make the payment of $235.58 due for December 21, 2023. 

  When you login to Aidvantage.com, if the payment is due on the 21st and not made until the 22nd you will see the present amount due, which will include the payment amount for the next month. If you select quick pay, you will be required to pay the present amount due. However, if you chose custom pay, you can adjust the amount to just one monthly payment. 

  Your application for the SAVE Plan was rereviewed on December 14, 2023, and processed with the first payment of $234.96 due on January 21, 2024. The plan is effective through November 21, 2024. 

  In addition, you can contact the Customer Care Center, our representatives are available by calling ###-###-#### Monday 8 a.m. – 9 p.m., Tuesday and Wednesday 8 a.m. – 8 p.m., and Thursday and Friday 8 a.m. – 6 p.m. Eastern Time. When the representative and you go over the Telephone Consumer Protection Act (TCPA) you do have the option to consent to receive call or text to your mobile/cell phone. You may also consent to receive pre-recorded messages. 

  You’re welcome to call me directly at ###-###-####, x******, with any additional questions you may have about this issue.
  

  Sincerely, 

  Office of the Customer Advocate
  Aidvantage – Official Servicer of Federal Student Aid
  

• Initial Complaint

  Date:11/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up auto pay for my federal student loans and opted to have overpayment. They asked the question on their website when setting that up "do you want to be billed for your full monthly payment amount?" I selected "Yes, Bill me for my full monthly payment. You will be required to make a full monthly payment with your next billing statement." Without my knowledge or alerting me outside of their website (i.e. via email) they changed my overpayment setting to "No, Advance my due date by the number of payments I cover." This is a predatory lending practice. They are trying to force my payment to only cover the minimum loan to extend the life of the loan and collect more interest. If I didn't log in to their website, I would have never known.

  Business Response

  Date: 12/01/2023

  December 1, 2023

  Dear *** *****:
  

  Thank you for reaching out to the Better Business Bureau with your concerns regarding *** *** *****’s federal student loan account.
  

  We understand that you are inquiring about the allocation of payments made to your wife’s student loan account via the Auto Pay that has been established. We want to
  thank you for taking the time to speak with us regarding your concerns. Unfortunately, we do not have authorization to release account information from *** *****, and we are
  unable to further address your concerns in this response. We will provide a response directly to Ms. Smith addressing the concerns listed.

  You’re welcome to call us directly at ###-###-#### with any additional questions you may have about this issue.
  

  Sincerely,

  Office of the Customer Advocate
  Aidvantage – Official Servicer of Federal Student Aid

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August, 2023 I contacted the Dept of Ed.  I was told that Aidvantage now held my loans. I contacted them to inquire about balances, etc. I was told over the phone not to repay yet, as the Government had not made various decisions on the pause. In october I requested a review, due to the fact that my new job pays me $6.00 less an hour, and I needed to review based on income. I got no response from filing online. I then got in October a notice that I would be paying nearly $200 a month. I called, and they said it would now be $99 a month. I received a text on 11/13 saying that my nearly $200 payment was due 11/28. I again applied for an income based review. No response. Today, 11/17/2023, I called, and received a recording saying their offices were temporarily closed, and there was no date of reopening at this time. I even tried to request a call back on their website, and all dates/time options are blacked out.

  Business Response

  Date: 11/22/2023

  November 21, 2023 

  Dear *** ********:
  

  Thank you for contacting us regarding your student loan account. We are here to assist you in any way we can, and we hope the following information is useful.
  Our review of your account confirms that Aidvantage has not spoken with you since your transferred from ******* in December 2021. You are currently enrolled in the Level Standard repayment plan with a monthly payment of $319.93. If this amount is unaffordable or you would like to explore your Income Driven Repayment (IDR) options, please contact Aidvantage.

  We apologize for any inconvenience you may have experienced while attempting to contact us. Our representatives are available by calling ###-###-#### Monday 8 a.m. – 9 p.m., Tuesday and Wednesday 8 a.m. – 8 p.m., and Thursday and Friday 8 a.m. – 6 p.m. Eastern Time.

  Thank you for sharing your experience with us. We strive to continuously provide excellent service to all our valued customers, and your feedback will help us reach that goal.

  You’re welcome to call us directly at ###-###-#### with any additional questions you may have about this issue.
  

  Sincerely,

  Office of the Customer Advocate
  Aidvantage – Official Servicer of Federal Student Aid

• Initial Complaint

  Date:11/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has reported that I owe over $20,000 in student loans to them. Then they sold off my account that I allegedly had with them to ****** which is also reporting I owe identical amount to them. Now my credit report shows I owe more than $50,000 in student loans which is false. My credit has been impacted in a huge negative way which is preventing me from being able to purchase a home.

  Business Response

  Date: 12/01/2023

  November 30, 2023

  Dear *** *******:
  

  Thank you for reaching out to the Better Business Bureau with your concerns regarding your federal student loans owned by the U.S. Department of Education (ED).
  Our review of your account confirms that your six ED-owned Direct ******** Loans were transferred for student loan servicing from Aidvantage to ****** in February 2023 due to your request for Public Service Loan Forgiveness. However, your credit file was not updated to reflect this information.

  We apologize for any inconvenience caused to you by this issue. We would like to assure you that after researching your request, we are now able to submit the request for your records to be updated with the consumer reporting agencies that will remove the Aidvantage tradelines reporting due to the transfer. Please allow adequate time for the consumer reporting agencies to update your record.

  You’re welcome to call us directly at ###-###-#### with any additional questions you may have about this issue.
  

  Sincerely,

  Office of the Customer Advocate
  Aidvantage – Official Servicer of Federal Student Aid

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-16-2023, after waiting on hold 96 min to speak with a representative, I spoke with a ****************** who confirmed my below poverty level income qualified me for the Zero-payment option and she updated my account according. Yet, Aidvantage is sending me billing statements for 191.65 monthly starting Dec 22. They are fraudulently billing me for an amount I do not owe and ignoring the updated information. Thus, this company is either grossly incompetent or deliberately attempting to collect money that is not owed. I am reporting them to the CFPB, my states Congressional representation and the AZ attorney general's office. I expect them to correct their unconscionable behavior and correct the billing information immediately. 

  Business Response

  Date: 11/22/2023

  November 22, 2023 

  Dear *** ********:
  

  Thank you for reaching out to the Better Business Bureau with your concerns regarding your student loan account. Specifically, you are disputing the negative credit reporting of your loans. We hope you find the following information helpful. 

  Our review of your account confirms that on October 16, 2023 you spoke with a Customer Care representative about your available repayment and postponement
  options. A self-certifying Income-Driven Repayment (IDR) application was submitted for review and processing. An Administrative Forbearance was processed on the account to suspend payment and allow time for processing. 

  On October 19, 2023 the Forbearance was removed in error causing the monthly bill statement to be sent on October 25, 2023 showing a payment of $191.65 due for
  December 22, 2023. This payment is the Standard Repayment plan amount. The Forbearance was placed back on the account on November 6, 2023.

  We have updated the account and processed the Income-Based Repayment (IBR) plan on your account with a monthly payment of $0.00 through October 2024. You will receive notice when it is time to renew.

  We apologized for any confusion this issue may have caused you. You’re welcome to call me directly at ###-###-####, x******, with any questions you may have
  concerning this issue.
  

  Sincerely,

  Office of the Customer Advocate
  Aidvantage – Official Servicer of Federal Student Aid 

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My student loans are paid in full. A over payment of $178.19 was made and I'm trying to get this refunded back to me asap. I called Aidvantage 2x and both times was on hold for at least one hour. Several emails were also sent without any response. The customer service rep stated that it would be at least another 5 + weeks. I am requesting resolution immediately. Thanks

  Business Response

  Date: 12/01/2023

  December 1, 2023 

  Dear *** *******:
  

  This letter is in response to the recent inquiry forwarded to us from the Better Business Bureau (BBB) regarding your student loan account. 

  Please understand payments are not received directly at Aidvantage, nor are they refunded from Aidvantage. Payments for U.S. Department of Education owned loans are received in accounts managed by the U.S. Department of Treasury and refunded from the Treasury. Your Auto Pay payment was already scheduled and in progress when you made your final payment on October 9, 2023. Both the Auto Pay payment and October 9, 2023 payment posted on October 11, 2023. This payment overpaid loan 1-05 by the amount of the Auto Pay payment, $178.19

  We have updated your account to reflect a $0.00 and submitted the refund request to the Treasury. Please understand the Treasury may take up to eight to twelve weeks to refund your payment to you.

  We apologize for any inconvenience you may have experienced while attempting to contact us. 

  Our representatives are available by calling ###-###-#### Monday 8 a.m. – 9 p.m., Tuesday and Wednesday 8 a.m. – 8 p.m., and Thursday and Friday 8 a.m. – 6 p.m. Eastern Time. 

  You are welcome to call me at ###-###-#### with any questions you may have.

  Sincerely,

  Office of the Customer Advocate
  Aidvantage – Official Servicer of Federal Student Aid

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aidvantage was the servicer for my student loans. The loans were transferred to Mohela when I switched repayment plans. Aidvantage no longer has any of my loans. I owe them ZERO dollars. However, they are still reporting to the credit bureaus that I owe them the full loans. Mohela is reporting this as well. This has DOUBLED the actual amount of debt I have and is preventing me from purchasing a home. Aidvantage has a broken callback feature when I call them. I have been on hold 3 different times, for over an hour each time, only to get disconnected. I have been completely unable to reach anyone at Aidvantage and they have not responded to my emails or a letter I mailed over 2 months ago. I filed a dispute with ********, and Aidvantage apparently confirmed the debts so they are still showing on my credit report. These accounts transferred 9 months ago. I believe this is fraud as Aidvantage is likely trying to claim more than just my accounts as receivable.

  Business Response

  Date: 12/01/2023

  December 1, 2023

  Dear *** ********:
  

  Thank you for contacting the Better Business Bureau (BBB) regarding your student loan account. We are here to assist you in any way we can, and we hope the following information is useful.

  We apologize for any inconvenience you may have experienced while attempting to contact us. Our representatives are available by calling ************ ?onday 8 a.m. - 9 p.m., Tuesday and Wednesday 8 a.m. – 8 p.m., and Thursday and Friday 8 a.m. - 6 p.m. Eastern Time.

  We have confirmed that updates were submitted to the Consumer Reporting Agencies to remove your Aidvantage trade lines. Please understand that you must allow sufficient time for these updates to reflect on your consumer view of your credit report. 

  You're welcome to call me directly at ************, x******, with any additional questions you may have about this issue.
  

  Sincerely,

  Office of the Customer Advocate
  Aidvantage - Official Servicer of Federal Student Aid