We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Sunoco Auto Care center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    08/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I took this vehicle to the station in the .middle of July for oil change and transmission filter change. 2009 Buick Lucerne. What happened was they jacked the car up before removing the battery and disassembling the power and that type of vehicle if you do that it was bust the air shocks. When I went to get the vehicle I noticed it change so I mentioned it to them that then I recognize that the shots was blown. I asked him to repair the job and pay them for the job that they were supposed to do instead they got arrogant fussed at me didn't want to do the job and I had to take it to another shop where I paid $560 to replace the shocks on top of paying them $230 for what they did. Asking for a full refund for the $230 and the 560 because I was without transportation had to pay people to take me back and forth to the doctor because I only get money once a month and I had to wait until them August 3rd they get the money and the majority of my check went to replacing the air shocks so I can have transportation. I shouldn't have not had to encounter this because of their license the car repairman they would have known they had the **** they could not **** that car without doing the procedures of disassembling the power and removing the battery. I had to call repair at car Care Auto center located **** b ******************* in ******** ******** ***** also I failed to mention that I sent my friend ************************* to do this for me because sometime I'm unable to go out and take care of my own business thank you

    Customer response

    09/17/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Sunoco Auto Care center regarding complaint ID ********.

    Regards,

    *************************** Junior

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

C-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

6101 Jahnke Rd

Richmond, VA 23225

(804) 231-5860

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.