ComplaintsforJourney Health & Lifestyle

• Initial Complaint

  07/28/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Myself and family investigated a mobile chair in order to help my 82 year old Mother become more mobile and regain some independence. I am her Caretaker and do live with my Mom. We researched and found a Zinger Chair online and on television commercials. We read the reviews. We watched all of the videos on their company website which stated over and over again how light the product is to lift and transport and place in the backseat of any vehicle. Now that the chair has arrived, it is way heavier than thought and too difficult for my 82 year old Mother to maneuver it. I contacted FirstStreet office today and spoke with a Representative. Much to my dismay, I was told that we cannot return this item which my Mom paid $******* for!! It has never been used except for practice. It is not practical at all for a woman of this age. The videos were misleading and we are extremely upset with this situation. Ordered on 06/22/21, received on 07/09/21, account # = **********, order *************.

  Business response

  08/04/2021

  Thank you for your inquiry regarding Jeanne ********* #******** and ********.  I am pleased to respond. 

  This order was placed via the website.  The return policy, as copied directly from the website it noted as follows: 

  The Zinger may be returned within 14 days of receipt. There is no restocking fee, however, unless your Zinger is damaged or defective you will be required to pay for return shipping. Prior to returning your Zinger, you will need to obtain a return authorization from our customer service department by calling 877-421-3724.

  The overall weight of the Zinger is also stated as 47 lbs. on the website. 

  On 6/25/21, Ms. ********* called our Customer Service Department with a question regarding the anticipated delivery of the Zinger Chair.  There was no discussion on either the return policy nor the weight of the Zinger. 

  However, I am happy to make an exception in this instance and accept the return of the Zinger.  Ms. ********* will need to call our customer service department at 1-800-958-8324 between the h ours of 9:00 am and 6:00 pm, ET, M-F.  She should reference Return Authorization ******.  The agent with whom she speak will arrange to have the Zinger pocked up and returned to our warehouse.  Ms. ********* will be responsible for repacking the Zinger in the original carton it came it and having it prepared for *** to retrieve it from her home. Once it arrives in our warehouse in good condition a refund will be issued to her original method of payment.  Original shipping will not be refunded and the cost of *** return shipping will be deducted.

  While we are disappointed that the Zinger did not satisfy Ms. *********** needs, we certainly appreciate her interest. 

  Regards,

  Jo H*****
  

   

  Customer response

  08/05/2021

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
  
  Regards,
  
  ****** *********
  
  
  
  

• Initial Complaint

  07/14/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have purchased 2 power lift chairs in August 2020. They were delivered in September/October 2020. One chair is now broken. I have called First Street who tells me that we must call Pride Mobility, the manufacturing Co. I have called every day sine June 2021. They tell me that someone will call me back. To this day no one has called me back. I feel that at this point, I should have a new chair. My phone is ************. The phone to Pride Mobility is ************* Can you help us

  Business response

  07/22/2021

  Thank you for your inquiry regarding ******** and ********.  On 7/15/21, arrangements were made to have Ms. ******* chair replaced with a brand new chair.  At the time the replacement is delivered to her home, the existing chair will be retrieved. 

  We certainly apologize for the issues that Ms. ***** has had with the Perfect Sleep Chair and we are grateful that she is happy to accept a replacement chair.

  If we can assist further, please call firstSTREET Customer Service at ************.  Agents are available from9:00 am-6:00 pm, ET, M-F.

  Regards,

  ** ****** 
  

  Customer response

  07/26/2021

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
  
  Regards,
  
  **** **** ** **** *****
  
  
  
  

• Initial Complaint

  07/12/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  My wife needs a lift chair for medical reasons. We saw an advertisement in the AARP newspaper magazine for the "perfect Lift" Chair. I was told it would be personally delivered and set up with "white Glove Service" within 4 to 6 weeks. I ordered the chair in mid April 2021 and paid over $**** by credit card . We are seniors. the chair did not arrive in May, and not in June 2021. After discussing this problem on the phone with customer service, I was assured the chair would arrive NO LATER than by mid JUly 2021 , and that they would contact me by phone to schedule for a specific delivery date. WE HAVE RECEIVED NO CALL AND NO DELIVERY. it has now been nearly 12 weeks. This is unacceptable treatment for a medical Chair costing over $****. Please help us with this matter....... ***

  Business response

  07/12/2021

  Good morning and thank you for your inquiry on behalf of ******* ********* #********.  I am happy to respond.  The logistics company has advised that Mr.

  Selfridge's chairs is currently en route to the delivery agent and that he should receive a call by 7/16/21 to schedule delivery.  We certainly apologize for any

  misinformation or misunderstanding regarding delivery expectations for the chair.  Currently, we quote 10-12 weeks for delivery of the chair.  I have called Mr.

  ********* and left a voice message requesting that he return my call so that I might offer him some recompense due to any misinformation that was

    inadvertently conveyed when his order was placed.  I will hope to hear from him soon.

  If we can assist further, agents are available from 9:00 am-8:00 pm, ET, M-F, at 800-958-8324.

  Best Regards,

  Jo Hayden
  

   

  
  

  Business response

  07/22/2021

  Update to this complaint.  Mr. ********* has been refunded in full and the Perfect Sleep Chair is being returned to the manufacturing facility. 

  Customer response

  07/22/2021

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
  
  Regards,
  
  ******* *********
  
  
  
  

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