ComplaintsforCapital One Financial Corporation

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Initial Complaint
12/13/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am sending this letter to express my deep disappointment with the service I have recently received. I have been a member since 2019 with no complaints until now. I have given rave reviews and referred Capital One to family and friends who have opened accounts.On Monday, November 14, 2022, I contacted Capital One at **************, to inquire about opening a CD account. To get more information on CDs the representative instructed me to log on to the Capital One website, click on my 360 account, select open and then select CD. As I wasnt quite ready to open the CD, I went to the website to research the CD accounts and while trying to maneuver through the site, I inadvertently opened a 6-months CD account. I IMMEDIATELY contacted Capital One at **************, and spoke with *****, Supervisor, to inform her of the mishap and I requested the CD account be closed and my funds returned to my account. On Tuesday, November 14, I noticed that I was penalized $******** to close out the account and was reissued $********** back to my account. Being a long-time customer and immediately contacting ******************** after the mishap, I shouldnt have been penalized. I called Capital One and spoke to a representative, who transferred me to *******, Manager, *********, ******, who then transferred me to *******, representative, who then transferred me once again to *******, Manager, who was unsuccessful in resolving my issue. I am respectfully requesting that Capital One look into this matter and as a courtesy to a loyal customer and to refund the penalty in the amount of $******** that was taken from my account. It is a fact that no customer should be penalized $******** for a mistake that I immediately caught and informed you all. This was only a fifteen-minute transaction.
Business response
02/06/2023
The business responded directly to the customer.
Customer response
02/06/2023

This case has been resolved. Thank you.
Initial Complaint
12/13/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Back in January through March I was going through medical issues, mainly caused by the pandemic era. I was sent to a medical facility all while receiving consistent income. While in this facility I did not have access to internet or a phone to pay my bills nor do I have someone that could pay my bills for me. I had other companys such as ******** ****** and ****** immediately undo the negative credit reporting when I provided also supporting document. I never had any complaints about capital 1 auto financing and have always had a great experience except for this. Brought my accounts up to date when I physically had the capability to. I am aware of the accurate credit reporting. Im asking as a courtesy to please adjust my negative credit reporting from back in February or March of 2022. Like my other creditors did. Thank you!
Business response
12/27/2022
The business responded directly to the customer.
Customer response
12/27/2022
I accept this and will be looking out for the credit adjustment being made within the 30 day time frame. Thank you
Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

Regards,

***************************
Initial Complaint
12/04/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I applied for a ******* Mastercard and was approved. The card was supposedly sent by Thanksgiving and I STILL HAVEN'T RECEIVED IT. This is the SECOND time something was sent that I didnt get! This is becoming a problem! They had to 2 day air mail me the last one to address the issue! They are going to have to do something similar again this isnt ok what is someone doing with the cards?!
Business response
01/17/2023
The business responded directly to the customer.
Customer response
01/24/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

Regards,

***************************
Initial Complaint
12/04/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I used Capital One Travel to book a car rental pickup via ****** rental car. Confirmation: H-*********** (Reserved on Oct 8, pickup *** on Nov 22, 2022). Cost of rental: $****** When I reached the car rental place, there was a HUGE line (see attached image). After almost an hour of standing in line, the line did not progress much. I would have had to wait 3-4 hours to get to the customer service rep. for the rental car pickup! I just couldn’t bring myself to wait for that long in the line. I value my time much more than that. I called Capital One many times to bring the issue to their attention and get my refund. But I have been refused because I didn’t want to stand 4+ hours in line. I find it absolutely unacceptable that it is considered normal to stand in line for 4+ hours! I wish Capital One vendors were held to an acceptable level of service standard.
Business response
01/10/2023
The business responded directly to the customer.
Customer response
01/11/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,
**** ******
Initial Complaint
11/22/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Capital One has taken over a ******** dollars from me and will not return it or give me access. I've been on the phone with them over twenty minutes regarding a check I deposited to their care and now it's been over a week and I can't access my funds
Business response
01/17/2023
The business responded directly to the customer.
Customer response
01/17/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

Regards,

*****************
Initial Complaint
11/22/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been charged $***** from a business called ************ of which I have no relationship with nor an account. I have spoken with several managers since there has always been a language barrier when I speak with a representative. I called in September when I noticed there were charges from this business and found that I had been charged monthly since February 2022. To date I have spoke with 3 managers on 3 several occasions, ***** and ****** are the names that I remember and each have taken care of the issue so they stated but it seems as though the **************** of Capital One keep adding them back to the my account. Crazy enough ************ credited me back for 3 months per the representative. I have been charged a total of $****** for transactions that do not belong to me. I have spent an hour or more on 3 separate occasions with a manager and each time they tell me they resolved it, I still receive correspondence that I am still being charged. I am over it! I HAVE NO ACCOUNT OR RELATIONSHIP WITH ************ and ************ sent me emails that state this. I am furious with Capital One over this and I am irritated with the lack of customer service that I have received from Capital One. I pay my bill on time and some times I pay them off in full so I have always been a good customer BUT I AM NOT paying for something I have no account with.
Business response
01/04/2023
The business responded directly to the customer.
Customer response
01/04/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

Regards,

******************************
Initial Complaint
11/12/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was charged a late fee on 11/11/2022. I have tried to log on to the website earlier and the website was down. Customer support said they had no issues with website and that was not true. I am seeking to remove the $***** late fee on account ending ****.
Business response
12/21/2022
The business responded directly to the customer.
Customer response
12/21/2022
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

Regards,

*********************************
Initial Complaint
10/31/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
************************* paid $ ***** by check to ***** 84th & O on 9-7-22 at 3;30 pm I have a receipt from ***** shows i paid $***** I received my statement from ***** shows late fee and does not show $*****payment I went to ***** and they would not help me at all that I would have to call ***** *********** I called them told them I paid $***** had a receipt from ***** after 15 min they said they found it and would credit my account. the late fee I received my next statement they refunded late fee ***** showed a payment for 10-6-22 ***** and a late fee of ***** and does not show I paid ***** 9-7-22 On all my receipt it shows payment on xxxxxxxx**** but not on 9-7-22 it shows xxxxxxxx**** I tried to tell them but no one would listen I went to ***** they would not help they gave me a number to call *********** I called they they would not help. My account when it started i owed $***** I made 2 payments $***** each 9-7-22 and 10-6-22 on my ***** I may owe interest 2 or $3 account My bank statement shows electronic fund transfer from my account on 9-8-22 from *****. I have never had a problem with making a payment a ***** store.
Business response
12/14/2022
The business responded directly to the customer.

Customer response
12/15/2022
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

Regards,

*******************
Initial Complaint
10/20/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello. Back in July, my family and myself were going to ******************. When we show up to catch our fly, the fly was cancel and we came back the next day for our next fly. When we came to the airport , we couldnt enter do to a BOMB THREAT. We couldnt fly, so that same night I call ***** ****** to let the hotel Know we wouldnt be able to show up do yo what happen and we count fly. The airline gave us the money back with no problem, but hotel didnt even want to talk to us. I decide to go ahead and put a dispute with my credit card, and they have been the worse. Not helping me at all. The hotel has two type of policy, one that said they wont give you the money back if you dont cancel during their cancellation period , and another one that says. We may not be able to refund in FULL in case of war boom or others, but again its says we Cant refund in full. They didnt say we will not refund at all. So my capital one Bank wants me to send them a prove of cancelation during the cancelation policy from Hotel. How can I send you a cancelation during that time when I was on my way hi my trip and it was cancel do you a boom at the airport. Please help me with this matter. Thank you, ******************************* *****
Business response
12/01/2022
The business responded directly to the customer.
Customer response
12/08/2022
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

Regards,

******************************* *****
Initial Complaint
10/14/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 8/3/2022 I applied for, and was approved to receive, a new credit card from Capital One (card number ****************). I received the new card in the mail, tried to activate it, failed, called the company, and learned I had to submit financial documents proving my income and that my other two Capital One credits cards would be locked until this was completed. I provided one set of documents, they were not enough/not the correct info, and then I submitted the correct amount/info of bank statements around 8/25. I didn't hear anything from them until on 9/15 I called and they confirmed that they received the second document submittal and said they were still reviewing it, which should take **** business days, and they added a note to my account to call me back once it was complete. On 9/20 I called again and they said they were still reviewing it. I did not receive a call back until 10/10 and 10/12 which my phone declined as spam and they did not leave a voicemail. On 10/14 I called again and the agent said they will now start reviewing the documents, meaning they hadn't been reviewed yet. She said they will call me and send me a letter once they are done reviewing them, I asked her to have them leave a voicemail if I miss the call and to email me instead of a letter since I'm currently travelling and not receiving any letters that are sent. She was able to add those notes and my email to after asking twice, but she was not able to give me a more specific phone number to call to follow up (only the general line). The new credit card is also no longer appearing on my account (it did before) and my other two cards are still locked. Account Holder Name: *************************** Account number: **************** (active card), **************** (rescinded card)
Business response
11/17/2022
The business responded directly to the customer.
Customer response
11/17/2022
Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************

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