Reviews
This profile includes reviews for Dominion Energy Virginia's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 155 Customer Reviews
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Review fromCaleb B
Date: 04/09/2025
1 starCaleb B
Date: 04/09/2025
By far the worst customer experience I've had with ANY company, by ***. Words cannot begin to describe how horrible this company is. I'll try to be brief. We our doing a house addition and needed a simple reconnect to the meter box 10 feet away from the original connection point. Instead of reconnecting they took our meter and disconnected our power, just leaving us like that. We spent literally dozens of hours on the phone for 7 days trying to get it back - while they blamed up for losing the meter, when we have it in their writing that they took it. The entire time this was happening we were PAYING for electricity while the house was completely unpowered with NO METER. We spoke to dozens of people who promised various things like people coming by and phones calls back - none of these promised things EVER came. WE STILL DONT HAVE POWER 7 days later and WE ARE PAYING FOR THE PLEASURE OF IT.
Dominion Energy Virginia
Date: 04/11/2025
Thank you for submitting your review to the BBB. We regret the experience you had with us and appreciate the opportunity to investigate the case. Please know, safety remains top priority at Dominion Energy. We work with localities in the processes of home upgrades to assure customer and employee safety. Records indicate the power has now been restored and you have been in contact with the appropriate local business unit. Lastly, Dominion Energy customers are billed based on ********************** consumption. When there is zero usage, the meter is not recording and there will not be any usage billed. Further information may be found on line at **************************************************. Thank you, again, for voicing your concerns.Review fromDeborah B
Date: 04/09/2025
1 starDeborah B
Date: 04/09/2025
I've had Va power for a long time at different locations. Never complained, just paid my bill. Evidently for at least the last year, no way of knowing exactly how long because they can't or won't tell me, they have been estimating my electric bill. I never studied the bill, just paid it. They finally sent a person to read the meter and they were under estimating how much I used. So now they send a bill for $1001. Because of va power's ignorance to follow thru and read the meter I have this huge amount of money due, whereas if they had been reading the meter at least every other month to verify usage, I would have been paying them all along, verses now they want a big down payment and a plan to add to my bill every month till paid, and according to their policy, they will charge a late fee every month until it's paid off. That's c*** policy when it was their lack of follow through to send me a monthly bill that I would have paid in full each month. It takes forever to get through to actual person, and they take no responsibility for the financial situation they put me in due to their negligence. I've been dealing with chemo, surgery and radiation for the last year and have medical bills that I need to pay every month, now I have this issue to deal with due to to fault of my own. Thanks Va power for s******* up my bill and putting me in this situation!Dominion Energy Virginia
Date: 04/10/2025
Thank you for your review. I apologize for the inconvenience caused to you by receiving estimated bills. Monthly, we note estimates on the billing statement. This would be located beside the monthly meter reading. We understand that this can impact your monthly budgeting so there are payment arrangements that we can offer to assist you with paying what is due. Please contact our call center and have an agent to review these options with you.Sincerely,Dominion Energy Customer ******************Review fromErin A
Date: 04/07/2025
1 starIn my 20 years of renting and property ownership, I've dealt with various energy providers, and Dominion Energy stands out as one of the worst. They charge high rates for electricity and have a troubling habit of disconnecting service for consistent customers without warning. This lack of communication is alarming, especially in an industry that relies heavily on customer trust. I strongly advise against using Dominion Energyit's a poor choice for your hard-earned money. Consider relocating to an area with better energy providers. Note that my future residential search criteria will not include areas serviced by Dominion Energy.Review fromAdam D
Date: 04/03/2025
1 starAdam D
Date: 04/03/2025
I paid $150 security deposit instead of them running my credit and lowering my credit score. After a year of service and selling the house, I gave Dominion my new mailing address and they sent the security deposit check to the old address which was cashed by someone else. And they refused to re-issue a check to me or give me any information about the check or who cashed it. Absolutely horrible customer service. I wasted months calling.Dominion Energy Virginia
Date: 04/04/2025
Dear Customer,Thank you for your review of your experience. I've reviewed the account records and I show that Dominion followed the correct steps where this matter was concerned. You have been advised of the next steps to bring the matter to a close.I apologize for any inconvenience that may have been caused. We will be happy to advise further of our position if you would like to contact us again.Sincerely,Dominion Energy Customer ******************Review fromKumaran C
Date: 03/31/2025
1 starKumaran C
Date: 03/31/2025
The energy saving plan is ********. You will end up paying more than regular billing. DOM is cheating people and saving moeny for themselves and charging more to use this program. I have enough proof to show. The representative agreed this plan doesn't work for me and most of the customers. She was so rude and did not feel sorry for what has happened. I would warn everyone to be cautious and not get into this trap. So far I paid $300 more in 5 months I have used. I just noticed the comparison table in my account online and realized that I have been charged more that regular bill rate. Rediculous misleading program.Dominion Energy Virginia
Date: 04/03/2025
Dear Customer,Thank you for your review. I apologize for the inconvenience of the budget billing plan not working for you. The plan is designed to bill our customers based on their 12 month average. There will be times that you will pay more or less than the actual amount used because the plan is designed to bill you on an average of the usage. There's no overcharge or savings designed. We are here to discuss further billing options if ever desired.Sincerely,Dominion Energy Customer Relations and PolicyReview fromMATTHEW S
Date: 03/13/2025
1 starMATTHEW S
Date: 03/13/2025
******** customer service. Came and cut our electric off. My bill has been paid. Never had a delinquent bill, yet they still cut the power. I was on the phone for over an hour and they finally agreed that there was no reason to cut the power and said they would be out today but cant tell me a time. I have a kid here for god sakes! Worst utility company ever!Dominion Energy Virginia
Date: 03/24/2025
Dear Valued Customer,
Thank you for bringing your concerns to our attention. At Dominion Energy, we strive to create the best customer experience possible. We cannot accomplish this goal without hearing from our customers.
We apologize that you have encountered this frustrating situation. The balance that was outstanding on your account was the deposit, which you have paid. To date, we see that your account is active, as of March 13, 2025. Should you have additional questions or concerns, feel free to contact our **************** Team at **************. A representative is available Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m.Respectfully,
Customer Relations & Policy
**********************Review fromteresa h
Date: 03/01/2025
1 starteresa h
Date: 03/01/2025
Dominion Energy refuses to believe my meter might be messed up because my bill went up from 1200 kwh to 4500kwh. They refuse to send someone out to check my meter claiming they see it and it is fine. This happened during a month my plumbing was down and was not using dryer washer water heater. Then turned off my electricity and I had to pay ****** to turn back on. showers or dishes and I was gone most of the month. I have a 2 hour recorded conversation where they sent me in circles. Telling me that my 3 yr old heater was the cause. I change my filters and have it serviced. Then they claim it was the weather. Im sorry but I keep my heater set at 64 -67. I have an 1100 sq ft house. My last bill was 595 dollars.Dominion Energy Virginia
Date: 03/26/2025
March 26, 2025 Better Business Bureau, Thank you for bringing this customers concern to our attention. We appreciate the opportunity to research and investigate further.We certainly understand the customers concerns as no one wants to pay for more electricity than they feel they have used. Therefore, upon receipt of this request the account was thoroughly reviewed to assure billing accuracy. When Dominion Energy is contacted regarding high bills, we attempt to help explain the usage. However, we are not always able to do so due to a variety of factors. Some of the key factors to consider when comparing electric bills are the number of days in the billing cycle, rates, and the average daily temperature during the time period in question. In most cases, a decrease in average temperature can attribute to an increased amount of electricity used for heating and cooling. This is because the heating/air conditioning unit and the water heater combined, account for almost 60% of the monthly billing in a home. This is the case whether the home is occupied or not. As a result, a customers annual billing will increase drastically in the winter and summer when the unit is utilized the most. The billing decreases accordingly in the fall & spring as the appliance that uses the most energy is running less frequently or not at all.Based on our investigation, the meter readings on the account in question are accurate. This winter is actually registering as the coldest in 30 years. Although most may remember some of the warmer days (still under most home heat settings), this winter has generated the most nights of temperatures at or below freezing (including multiple consecutive days below freezing all day and night) resulting in an increase in daily usage as the biggest appliance(s) in the home are running more frequently and harder than previous years. Following the pattern of usage referenced above the most recent bill generated March ****** has decreased drastically from the previous month in question. This usage reflected during the March billing cycle further confirms that there is no issue with the meter. Please also note that the wiring from the meter base to the home and the appliances inside are the responsibility of the property owner. With no indicators of an issue on the company side of the meter there are only two possible conclusions. Either the billing in question is the result of actual usage or the possibility of an issue with the appliance(s) inside the home needs to be considered. Sincerely,**** ****** Dominion Energy Customer *******************Review fromJo P
Date: 02/12/2025
1 starJo P
Date: 02/12/2025
NOT PROFESSIONAL, Headquarter in ***********, today lot of Richmond family hit with winter storm and lot of power outage, we live on the north state which is often have winter storm, if you live in the south like ***** and the restoration take couple days because of winter storm, probably we get it, ***** not ready for winter storm, but in ******** ** took several days for restoration from winter storm??? thats give you picture this company not professioal and or at least they do not care abput preparing for the worst for their customerDominion Energy Virginia
Date: 03/13/2025
March 13, 2025 Better Business Bureau, Thank you for bringing this customers concern to our attention. We appreciate the opportunity to research and investigate further. Our goal is to ensure that every concern is taken seriously and addressed in a timely manner. To start, every customer has a certain designation/location on the electrical grid (a roadmap of how the electricity is delivered to your home). Each storm effects the grid differently. It is never the same way twice. Dominion Energy does not pick and choose what areas we address first outside of police facilities and hospitals. We have always attacked the biggest issue that will restore the largest number of customers the quickest. The has proven to be the only efficient way to restore power to all of our customers. A customers main source of electricity begins at the local substation. In any given storm event, there could be one or several interruptions in the path by which they receive electricity. One may see a down power line right in front of their home, however, if we come to fix that line first and there is at least one or more breaks in the line between their home and the substation, they still do not have power. Proceeding in that manner would cause the company to work backwards to locate and resolve the additional problems, actually prolonging the restoration efforts to the customers detriment. With that said, there are many factors that are out of the control of Dominion Energy that can affect how electricity travels to your home; land ownership/rights, protected land; right of ways, permits, etc. All these things can affect how the electrical grid is established in your area which can aid or hinder restoration efforts. Where one is located in the electrical grid in relation to the sub-station that feeds electricity to their area can/may also affect how soon power is restored. The closer you are to the substation, the fewer opportunities for breaks in the line and vice versa. Rural areas are also affected differently than urban ones. In more urban areas there can be a closer collection of lines in any given grid going in multiple directions (homes and businesses closer together wired for electricity). This allows the company to sometimes redirect (temporarily) the flow of electricity to allow retention of service while restoration efforts are still in progress. More rural areas (homes and businesses further apart) with less lines in the field do not have the grid configuration for this option to be available. This is also why neighboring areas can be affected differently. Nearby subdivisions and even neighbors across the street can receive electricity in a different manor than others. It is how one receives electricity in relation to where the interruptions are that determine how quickly service is restored. One of the primary ways Dominion Energy identifies interruptions during a storm event are our employees in the field constantly patrolling and identifying trouble points as they occur. This information is received in tandem with the outages reported by our customers. Please note that interruptions can not only occur during a storm but also, several hours or even days after. New information is received literally, ever changing, by the second. As additional issues are discovered, and new problems arise restoration efforts/assignments are also ever changing. If an outage initially reported was only caused by one interruption suddenly escalates to several, the approach to restoration must be abruptly altered as described above. As expressed previously, each storm will affect the electrical grid differently depending on the type, intensity and the area affected. As a result, interruptions can be very short or extremely long depending on the extent of the damage and what is required to finalize repairs. A simple down power line requires less time to resolve than a broken distribution pole and/or a tree on a line which would require removal of damage before repairs can be implemented. Multiples of the issues described will also prolong restoration efforts. Rest assured, it is our priority to have all of our customers service restored as quickly and safely as possible when it is interrupted. Unfortunately, Dominion Energy does not have the ability to guarantee uninterrupted service. However, I hope that this additional information somehow sheds some light on what the customer experienced and our dedication to provide the most reliable service possible. If you have any questions, or if we can be of any further assistance to you or the customer, please call us at **************.**** ****** Dominion Energy Customer *******************Review fromCee H
Date: 02/10/2025
1 starCee H
Date: 02/10/2025
Dominion cut my power off, my mother is disabled and on oxygen 24/7 I have provided the medical form they claim they havent received it I sent it 4 times they really need to do better I really dislike this company!!!! Biggest scammer of them all!!!!Dominion Energy Virginia
Date: 02/13/2025
Dear Better Business Bureau,Thank you for your review. We will be happy to review the customer account if our customer wishes to speak with our Customer Relations team regarding the matter. If an inquiry could be placed with the information, we will be happy to address the matter as well.Review fromTina T
Date: 01/29/2025
1 starTina T
Date: 01/29/2025
I just moved to a new 1 bedroom apartment on Jan 3, 2025. My light bill came and shows I owe $249 for freaking 19 days. I had the apartment maintenance come out and check the hot water tank and HVAC and all is working properly. I lived in a 2 bedroom old townhouse running the heat on 75 there and my bill has NEVER been over $140 in 3 yrs. It's only me. NO WAY 1 person is using $240 worth of electricity in freaking 19 days!! On top of that, it takes FOREVER to get a **** person on the phone because the stupid voice system won't let you ask for a representative! FURIOUS!!!!Dominion Energy Virginia
Date: 02/06/2025
Thank you for the opportunity to address your concerns. I am sorry to hear the bill was higher than expected for your first bill. We have completed a meter test at your location and confirmed that the meter is working properly. Also, please keep in mind that if you have a deposit billed the installments will reflect on your first 3 bills as well. Should there be additional questions regarding this matter, please feel free to contact Dominion Energy ************** at ************** support Monday through Friday 8 am to 5 pm.
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