Customer ReviewsforDominion Energy Virginia

Need an option for 0 stars. ************************************************************************** has lost power at least 5 times, maybe 6 times, this summer. Last week we had a scheduled outage to fix something at the ice rink at the ************* and we were told that this would fix the problems we have been having. That was a lie. Last night we had an unscheduled power outage around 2:30am. Dominion expects to have this fixed by 3am tomorrow. How is this acceptable?24 hours without power is some serious third world s*** A lot of people in my building work from home and depend on this garbage of a company to power our computers and routers.BBB, please investigate these clowns! Why are they allowed to run a monopoly???? Consumers need to be able to fire these clowns and pick a different energy provider! I have already contacted my state rep about this to hopefully end this monopoly

Zero stars. 1.How can a public service company providing necessity for living arbitrarily cut off electricity that stops AC in 100 degree heat, internet, cooking, hot water without any notice in an account that is current for 30 years even if you missed one bill? Without internet how do you report outage? This is inhumane, no one answers CS calls and they don't call back. Fix this problem. It doesn't have to be a terrible company getting zero stars.2.How can a public service utility company arbitrarily discontinue your budget payment plan without notice and surprise you with a bill that is 4x more than normal? I am not interested in excuses. Make it possible to stay on budget billing once enrolled period. Make that available, Turn it on!3. Why is it once you discover this problem, you re enroll in budget plan, it cannot activate until you pay the current 4x more than normal bill??????? Again, I don't want to hear excuses. Turn it on!!!!!!! It's not like you are not getting paid the entire amount. Senior citizens and fixed income folks struggle to make ends meet. Turn it on... Make it work!4. Why is it you put a phone line for customer service but people have to be smart by not believing the message that no one is available to get a live person on the other end? Why when that person who finally gets on the phone cannot address any of your concerns? Online doesn't work either. Why do you bother? Why when you escalate to her supervisor, that person can only read from the provided text like a robot repeating that she has provided all the information available to you? Why is it when you hear the voice from the so called supervisor you get the distinct impression that she actually enjoys not being able to provide any service to you????? Why do you pay for these people? Or maybe they are robots, and you don't really want to hear nor address nor resolve any issues because you are the big monopoly and we have no choice but to suffer whatever dealt to us!!

This is a very predatory company. Do not sign up for their paperless billing. They will never actually send you a bill so that way you rack up late fees that they will not waive despite the fact you had no notification a bill was due. Then they make it incredibly difficult for you to actually pay them, anything to delay Satisfying your balance so they can keep adding more and more fees. At what point do we get to file a class action lawsuit?

I have an open situation with Dominion Energy related to automated bill pay and budget billing programs. In short, Dominion Energy has been made aware of the issues and more yet has failed to notify their customer base accordingly. This is a violation of Virginia Consumer Law. Paymentus is also culpable. Based on basic ****** search on national average, Dominion customer base and a simple formula, the impacted customer based is over 160K customers. Additionally, ******************************************* has violated their customer's privacy (failing to have an adequate QC program, mailing customer's information to the wrong party). This situation has been clearly known since 5/28 but allegedly occurred due to a systemic issue late 2023. The executive leadership team has been made aware directly via email and phone, however, they have not indemnified their customer base. Ongoing failure to make amends, offer restitution and seek preventative measure for this issue in the future, will result in notification to the Virginia ***************************** Federal Energy ********************** CFPB and Attorney General *************************' office.