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Business Profile

Employment Agencies

Salem Web Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Agencies.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a charge of $89.00 on my account from this company. I do not now, nor have I ever authorized any payments or joined any subscription/membership. I have not even been able to find out what the payment is even for. Upon further investigation, I also saw that a payment.for $53.40 was drafted from my account on 10/20/22. Had I noticed this at the time, I would have disputed that charge then. I have looked into this company and I do not use nor am I familiar with the services. I do not ever subscribe to services that renew automatically and with an entire different price without prior knowledge and authorization.I want a full refund and ask that any and all of my personal information this company may possess the is related to me, be deleted.

    Customer Answer

    Date: 11/22/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Salem Web Network, LLC regarding complaint ID ********.

    Regards,

    ***********************

    Business Response

    Date: 11/29/2023

    Good evening **** - 

     

    Hope you had a great Thanksgiving. 

     

    *********************** purchased a subscription from one of the sites we own, RedState, on October 20, 2022. She used a discount for 50% off which was a promotion we were running at the time (see screenshot of receipt she received that clearly lays out the transaction she had just authorized on her PayPal, and the renewal to come one year later). 

     

    The subscription then auto-renewed this year. We received the PayPal dispute, and tried to reach out multiple times to explain the charge and assist however the customer desired. With no reply from them. 

     

    The customer is more than welcome to reply to any of the emails we sent them, or send us a new email directly to me, or to our customer support line at ***************************** 

     

     

    Storm Paglia 

    VP, Brand Operations 

    Townhall Media 

  • Initial Complaint

    Date:08/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Salem Web Network has made an unauthorized charge to my credit card. Until now, I had never even HEARD of Salem Web Network, much less authorized any charge. This is clearly fraud.

    Customer Answer

    Date: 09/05/2023

    This business has refunded my money,  which I greatly appreciate.  However, my they should never have billed my credit card, as I never signed up for any automatic renewals of the ONE YEAR subscription I had purchased.  Also, they should NEVER had just billed me without notifying me that my one year subscription could be renewed AND the cost of that renewal.

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/12/2023 oneplace.com charged a $49.99 subscription fee that was not authorized by me. I have made multiple attempts by email and phone to resolve to no avail. When Oneplace.com is called *************), the call is put on hold, and a message comes on eventually says "we cannot take your call, please leave a message". Calling Salem web network *************), also goes to voice mail - asking to leave a message. In each case I have left detailed messages asking for resolution. So basically this company has no live customer support, or has no desire in refunding money that was fraudulently taken. I have since suspended the credit card to defend against any further charges. It is my hope that this company that represents Christian *********based businesses can and should resolve.

    Business Response

    Date: 04/17/2023

    We have cancelled and refunded your subscription to BibleStudyTools.com

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ***/Ma'am:: I went to the website of ChristianJobs.com which is a subsidiary of Salem Web Network. The site said $199.00 to list my job on their website. Then when I got to the second page the price went up $100.00 to $299.00. Also a window offered me $30.00 off if I divulged my email address. I didn't get $30.00 off. Please refund me $130.00..Thank you for your services. -*******

    Business Response

    Date: 01/18/2023

    *******,

    Thank you for bringing this to our attention. We are sorry to hear that you experienced difficulties while posting a job to our site. After reviewing your account and job posting, we believe that our site isn't a good fit for your hiring needs. We have removed your posting and issued a full refund for you, which you will see back in your account within the next 10 business days. 

  • Initial Complaint

    Date:11/23/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Crosswalk a year ago. Since that time I have been unable to access the information as the website does not allow it. I also tried to cancel my subscription but the website wouldn't let me do that either.. I decided to eat the charge and chalk it up to a bad decision to subscribe to a fraudulent company. On November 14, 2022 my subscription was automatically renewed and my credit card charged $49.99. This charge is fraudulent. I would never have signed up for an automatic renewal on a new service. I have called the phone number listed with the charge and it won't go through. My credit card company is going to dispute the charge. I also mailed a letter to Crosswalk today asking to refund this year's charge and cancel my subscription.

    Business Response

    Date: 11/23/2022

    Hello *****,

     

    We are sorry you experienced problems with your subscription. We have cancelled and refunded your subscription. Please let us know if there is anything else we can do to help you,

    Customer Answer

    Date: 11/28/2022


    Hello!

    Thank you for your help!  My refund has been processed and my subscription cancelled.  I really appreciate your help!

    **********************


Salem Web Network, LLC is NOT a BBB Accredited Business.

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