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Find a Location

Pennington Construction, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPennington Construction, Inc.

    Fire Damage Restoration
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Pennington Construction, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2102 Ruffin Rd, Richmond, VA 23234
      BBB File Opened:
      11/9/2005
      Years in Business:
      27
      Business Started:
      1/1/1997
      Business Incorporated:
      1/28/2000
      Type of Entity:
      Corporation
      Business Management
      • Mr. Mark Pennington, President
      Contact Information

      Principal

      • Mr. Mark Pennington, President

      Customer Contact

      • Mr. Mark Pennington, President
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/15/2023

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      Pennington is doing our rebuild on our house that had severe water damage after a valve broke. The company was great to deal with until we handed over the check from the insurance company. We were told repeatedly that work would begin immediately. We handed them the check in late September and nothing was even started until November. They cancel work last minute or come do partial jobs and then dont return for weeks with little to no communication. They tried to charge me $1,000 extra on a flooring upgrade. When questioned about why the price was so high, they said that only the owner could answer and he wasnt in for four days. When they admitted that it was a mistake and the price was $1,000 less, I didnt receive an apology. The woman in the office said Mistakes happen. Thats just life. I asked for a breakdown of what I was paying for after that mistake, and they refused to give it to me. I had to call several times over a few days and eventually threaten to take my business somewhere else before someone called me and gave me a breakdown. The most upsetting mistake was made when they were laying the floor. We repeatedly told them to watch out for our cats. We secured the cats upstairs in a bathroom where work wasnt being done and one of our cats was still let out. We took all the precautions to make sure our pets were safe, and they still let one out. When asked to cover the cost of a pet tracker that we had to hire, they refused. I understand that mistakes are made, but costly billing mistakes and losing pets are unforgivable. The pet tracker was $900 and we are asking that all or part of that is covered.

      Customer Reviews

      1 Customer Reviews

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      Most Recent Customer Review

      MARSHALL

      1 star

      08/03/2021

      Do not use Pennington Construction! I wish I had researched and read reviews about this company before I signed the quote. The only reason I elected to use them was b/c they were on the list of companies my insurance company supports for this type of water damage repair work + they were the 2nd lowest of 3 quotes. I didn't even select the lowest quoted contractor. Selecting Pennington turned out to be a very costly mistake. From the minute Nick walked into the house, I felt like he was hunting down change orders. Every conversation I had with him centered around him needing to check the quote and confirm he had that covered. Most of the time, he came back and said, "that is not what we quoted and that will be a change order." At the end of the day, Nick and I argued over the cost of his super inflated change orders so he quit the job having only completed 1/4 of the scope. He told me he was terminating the contract agreement for convenience. ***! He only terminated the agreement b/c he was he knew he wasn't going to recoup his direct costs thru his highly inflated change orders. I wasn't going to tolerate his ** . Pennington took the easy way out b/c they knew I was not going to authorize change orders that were inflated **%. I ended up having to hire another contractor to finish what they started b/c they walked off the job. I wish I could give Pennington and Nick a 0 b/c that's the type of service they provided me. Finally- if you get a quote from this company and decide to use them, do not check the box that allows them to directly collect payment from the insurance company when the work is completed. You want to be the person that pays them directly when the work is completed 100% to your satisfaction. Had I selected that option, they would have scammed me out of more than just my deposit.

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