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Business Profile

Instrument Lessons

The Music Tree, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Instrument Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/31/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Music Tree is an establishment that provides private music lessons to individuals who pay a monthly fee that varies to how many time a month you go. My lessons were once a week for 30 mins. In June of 2024 I had emailed the music tree that I would have to end my lessons because I had to move out of state by mid June. I asked them if they were okay with me combining my 30 minute lessons into two 2 hour lessons so that I could receive my lessons before moving away. I had followed there rules in the contract to email the before hand so that I could get my lessons changed in time. They agreed they would accommodate me but got back to me 2 weeks later because of a miscommunication on their part. This was after I had called them multiple times to ask if I would still be able to take my ********** issue wasnt changing classes, I wanted to take my classes in June, it was the fact that both The Music and I agreed to finish my June lessons before I had to leave at the end of month. So the time I canceled isnt the issue at hand. Their contract says nothing against giving refunds except, for in the billing/cancellation section, which doesn't apply to my situation. The text that further proves my point and that should have been looked over is the section of missed or make-up lessons. In that section, nothing was blatantly stated about not giving a refund, especially when they are at fault. I have screenshots that I emailed them ahead of time, which is in the contract, and they agreed to continue my lessons with accommodations to combine them. The only time they brought up not being able to give out a refund was in the email they sent, which is not the contract. Therefore, I should still receive my full refund. No where is their contract do they state that they will not be giving refunds for under any circumstances. I did everything appropriately on my end and once again they admitted they failed to communicate.

    Business Response

    Date: 01/02/2025

    Hello,

    In response to Ms. - ***** Jeffersons complaint.

    I would like to begin by explaining that every student that registers to take ******s at The Music Tree, commits to be enrolled for a Semester.  A Semester follows the calendar quarters of the year.

    We bill monthly to allow ******s to be more affordable. All of this is stated clearly in our Policy which every student signs as did Ms. ********* (please see her attached executed Policy Agreement)

    Note: Under registration: Registration OBLIGATES a student to payment for a full semester/quarter or ******s, whether attended or missed.

    - Each student is allowed one make-up ****** per semester. ***** used two (2) make-up ******s in the spring semester.

    When she notified us of her intention to stop ******s we informed her of her commitment and worked diligently to provide her with make up ****** per our policies. We provided other day/time opportunities, online ******s and other options that she chose not to take us up on.  

    Ms ********* is trying to take advantage of a small business that has gone above and beyond to help her.  We never charged an early termination fee and tried to work with her up to and beyond her choice to stop ******s. 

The Music Tree, LLC is NOT a BBB Accredited Business.

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