Business ProfileforDodson Pest Control

Online payment system does not work. **************** phone number on my bill says I must call corporate office. **************** rep calls me "sweety, a professional would call me "sir.". Too much run around from Dodson, too inconvenient. Dodson is not ready for prime time. This has happened multiple times. I have terminated their poor service.

Account #******: **************** called the Dodson Brothers district office on 6/18/2024 and spoke to our CSR *****************************. ****************** was confronted by ****************, demanding that she fix our online bill pay program. ****************** apologized to **************** and explained that our corporate office ran the program and that they would need to be the ones to fix the problem. ****************** went on to tell him she would contact them to let them know it was not working. ****************** offered to run the card manually at the district office for ******, but he once again demanded that she repair the online system, and he would not allow her to run the card for him. ****************** then offered to give the corporate number to **************** so that he could call them and see if they could help him with the system. **************** replied, Im not wasting my time and calling them; you must fix it. Just terminate my account; Im telling everyone how much Dodson _ _ _ _ ****************** then hung up the phone. District manager ******************************* contacted **************** on 6/19/2024 to discuss what had happened the day before. **************** was very polite but again told ******************** that Dodson _ _ _ _ _ _, and they needed to get with the times. ******************** apologized for the inconvenience and offered once again to manually run the card after every service as we do for many other customers, but **************** said he was fed up with the online payment program and refused to let us help. Regional manager ***************************** also attempted to call **************** on 6/19/2024 but failed to reach him. He left a voicemail asking **************** to return his call when available. Based on the facts I have received; I do not believe Dodson has done any wrong. Dodson employees went above and beyond to try and be helpful towards **************** and take care of the issue at the district level, but **************** would not allow us to do so. There had been no other complaints from other customers on 6/18/2024 regarding our online billing system procedures, so at this moment, I am unsure if it was computer or human error with the program.*************************** Region ManagerCell: ************