Business ProfileforLandmark Property Services, Inc.

I have been a tenant at this complex for 3 years and each year it progressively my stay gets worse. I have been trying to get in contact with the leasing office to no avail. I was communicating with them and then they stopped responding. The leasing assistant has tacked on additional fees to my account for a washer and dryer that is already included in my rent per my lease agreement. If Im not mistaken that is called double dipping and is illegal, especially if the lease agreement that has been signed by the leasing office and the tenant shows a different amount. The fee was added on to my November rent and the leasing office has not been responding to my request to remove the additional fee. ****** who works in the leasing office is stating that I havent been paying the fee however documents on file that have been signed by both me and the rental office show that my washer and dryer fee is included in the $1609 rent that is being charged to me. The sudden increase in rent is not legal and if there are any changes made they must be in writing and both parties have to sign an amendment to the lease per landlord tenant laws in VA. I want them to remove the additional $40 fee from my account and adjust the system to subtract it from my $1609 rent as originally agreed upon and to credit me the $40 fee that was charged in November.