Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at ********************************* from May 31, 2008, to November 29, 2024. Upon giving notice to vacate on Thursday, October 10, 2024 (after being served a rent increase while in a vested lease), I requestedon the notice to vacate, in writing on my final rent payment, via email, and via voicemailto be present at the move-out inspection. However, I did not receive a response until I sent a final email on Friday, November 22, 2024, reiterating that I had not received any acknowledgment of my request.An inspection date was finally agreed upon: Friday, November 29, 2024, at 12 noon. The move-out inspection was conducted by ******** *****, the property manager, with myself and a witness present. After the inspection, I requested a list of the damages recorded during the process. Ms. ***** informed me that despite my legal entitlement to such documentation, King Properties does not provide it. She stated that the document is for in-office use only and refused to provide or allow me to view it, despite my multiple requests.During the inspection, I noticed that Ms. ***** photographed a high-traffic area on the living room carpet, which was 16.5 years old, as well as the kitchen and bathroom flooring, which had been previously damaged by water from multiple leaks in the unit throughout my tenancy (e.g., a burst water heater and leaks from the upstairs model unit).My concern is that if I am legally entitled to a landlords list of damages, I should have been provided with it at the time of the inspection. The purpose of being present at a move-out inspection is to address any potential concerns regarding the security deposit before vacating the unit, but I was not afforded that opportunity.Additionally, there were multiple instances during my tenancy where I called for maintenance and no one showed up. Several times, I had to resort to writing maintenance requests on my rent payment to receive any action.

  Business Response

  Date: 12/03/2024

  Hi,

  Please find the attached response being mailed.

  Thank you,

  King Properties, Inc. is writing this letter in reference to the above mentioned case.
  
  
  The property scheduled a date with Ms. ***** to complete a walkthrough of her apartment, during which a visual inspection was conducted and the condition of Ms. ****** apartment was documented. Our professional vendors will provide estimates for additional needed work, such as carpet cleaning or replacement.
  
  
  A security deposit itemization will be mailed for Ms. ****** review within 45 days of her lease end date. If you should need any additional infon11ation, please contact me at **************.

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. I am not requesting itemized charges I understand it may take time to receive those.  What I am requesting is a list of itemized damages noted during the move out inspection.  This is pursuant to the Code of Virginia   ********* G which states "Following the move-out inspection, the landlord shall provide the tenant with a written security deposit disposition statement, including an itemized list of damages."

  I am not satisfied with the generic response received as the reason we are here is due to the fact Kings Properties, *** felt it would be appropriate to try to charge me $180 for a replacement stove after the almost 30 year-old one (with a salvage value of less than $80) that was in the unit malfunctioned and caught on fire then opted to increase the rent by $30/month for 6 months which coincidentally equals $180.  I provided documentation to the Property Manager at the time of the move out inspection which included serial and model numbers of the appliances which documents they were mostly > 20 years old to avoid being overcharged for things in the unit that were never upgraded throughout my entire tenancy. I am not sure why carpet cleaning/replacement is being referenced as the carpet was 198 months (16.5 years) old. I am asking for an itemized list of damages that were noted during the move out inspection. 
  
  Regards,
  
  ******** *****
  
  
  
  

  
  

• Initial Complaint

  Date:07/16/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My AC is in need of repair and not working as of Wednesday last week. I made the request and had to wait two days to have a date where they will replace outside and inside the whole system. However, I am given no emergency service as the date of repair is 24 July. I have been given one portable unit, I had to buy another, and the temp has got close to 90 inside. I have asked for emergency service, deduction in rent, and another unit. All have been denied in email. I sent an email yesterday stating the VA Tenant Laws they were in violation of and they have gone silent. The conditions are oppressive and they seem like emergency service or caring is not in their nature. This company has got worse and things are starting to fall apart, they just take care of the outside. The ****** reviews say it all.

  Business Response

  Date: 07/25/2024

  Hi,

  Please see the attached response being mailed.

  Thank you,

  King Prope1iies, **** is writing this letter in reference to the above mentioned case.
  
  It is important to River's Bend Apaiiment Homes that maintenance issues are addressed in a timely manner.
  
  A qualified mechanic promptly responded to ******************** air conditioner request. Given the nature of the issue, the entire system needed to be replaced. A po1iable air conditioner was installed and the **** replacement system was scheduled with a licensed install team for their first available date.
  
  An entire new system has been installed and is fully functional at this time.
  
  If you should need any additional information, please contact me at **************.
  

  Customer Answer

  Date: 07/30/2024

  Please accept this letter as my formal rebuttal to the case in reference.I made multiple attempts to contact property management regarding the ******************** that King Properties, INC. were in violation of. For example, keeping my unit below 80 degrees, especially during an emergency of Heat Advisory. All my requests were not authorized per front office, which was a rent reduction, additional portable AC Unit, and aid with extensive electric bill. I proceeded with contacting ************************* via phone, email, and through front office secretary. **** on the phone said there was a Maintenance Supervisor that handles these items, a name was never given. Emails would push back and forth between **** and the front office where no one would take ownership of what I was requesting.**** proceeded with waiting until the day after to respond in a letter to BBB with false information due to the fact she never responded to my requests to rectify the code violations.Additionally, maintenance is not knocking on the door to announce that Maintenance is entering and walking in on tenants and their visitors invading their privacy. Tenant below my unit has mentioned this as well. Filters were not changed in the 14-day window that is required by ******** Tenant Law, I had to go ask for filter, and another sign was put up for 7/22/2024 that filters would be changed.I am asking that the following be done to rectify this situation:1. Adjust my rent for three weeks to the unlivable conditions I was under.2. Pay ********************* bill for my residence as it will surpass $200.3. Allow me to have my $1807 deposit back and I will provide 60 days notice to vacate in Nov ******. Remind maintenance workers to respect privacy and announce entering.If the following can not be met or resolution provided, I will hire legal counsel to move forward with my dispute.
  
  
  
  

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kings Property is refusing to fix the air conditioning. It fails each summer and now is out during a heat advisory. They are not offering any fixes. She has lived there for 7 years. Technician has reported it cannot be fixed. All calls to property management are being ignored and no updates are being given.

  Business Response

  Date: 07/11/2024

  Hi,

  Attached please find our letter being mailed today.

  Thank you,

• Initial Complaint

  Date:12/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kings Property failed to do a walk through of property even after requesting one to avoid charges . No letter was sent to me saying I was billed . I had to call requesting my deposit back and the account manager stated my **** was forwarded to an attorney . Bill for what ?? The staff is extremely rude & disrespectful, they try to charge you for such nasty homes & read the review. All the platforms & reviews read the same. Kings property is out of control & preys on tenants ! The apartments are garbage.

  Business Response

  Date: 01/02/2024

  Hi,

  Please see the attached response being mailed.

  Thanks,

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company doesn't offer any kind of online/electronic payment and instead insists on a paper check in payment for rent. Every mouth, I send the check in the mail via ***** ******************* pay. In the mouth of November, I sent the rent in full, $1,370 on the 22nd as I have since February of 2023. For some reason or another the check did not make it to the property manager until the 7th of December. And despite the date on the check, the management of charging me with a late fee of $137. I called at multiple locations and they have all refused to waive the fee and insisted that I need to pay for the mistakes of the mail system. This is unfair and violates tenant rights The pictures included show my proof of payment in 3 different forms all with dates attached.

  Business Response

  Date: 12/11/2023

  Hi,

  Please see the attached response being mailed.

  Thank you!
  

  Customer Answer

  Date: 12/11/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***************************
  
  
  
  

• Initial Complaint

  Date:07/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently reside at briarwood court townhomes under kings properties. I have had an issue with rats in my home since 5/29/2023 which the office was closed due to it being a holiday. I informed the office of the issue on 5/30/23 and it is currently 7/3/2023 and nothing has been resolved. I have told the office there is a hole on the outside of my back door where the rats are coming from and coming into my house. I have spent my money buying traps and rat poison to try and get rid of them but with the hole still there they are not going to go away. They are destroying parts of the carpet ripping it up and has starting getting on my furniture scratching up my sofa. I have called numerous times to the office and the corporate office and Im just being told someone will contact me back and no one does. I have still been paying my rent on time this whole time. I feel I need to be given my rent money back since I have been forced to live with rats with no one fixing the issues. I have had issues with a pipe busting back in the winter time as well and my ceiling in the living room has not been repaired. Had musty moldy smells and mold that grew on the vent and all someone did was wipe it with a paper towel. They want to collect the rent money but cant give people decent living conditions and fix the problems

  Customer Answer

  Date: 08/04/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by King Properties, Inc. regarding complaint ID ********.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in *************************** in ******* from *************. I was sent an itemized bill after moving out of my apartment. The bill was ridiculous. I was charged for my apartment flooding back in December 2021($355). I remember coming home from work to a flooded kitchen and living room. The plummers explained to me that all the pipes in the apartment complex were connected. I was charged for carpet cleaning($145), which I don't understand why because I thoroughly cleaned the apartment before my final walkthrough. I was charged for replacement of drip pans($17) for stove top even though I thoroughly cleaned the the inside and outside of the stove. I was also charged for an unpaid "ALL UTILITIES LLC" bill($83.69). I'm totally confused about that one because I have receipts of my payments to ALL Utilities bill. I moved out April *************************************************** June 2022 ( have my receipt to prove). King ******** should be ashamed of how they operate business. I lived there through the entirety of my lease, payed my rent along with all my bills. I left the place in impeccable condition. Refer to attached pictures.PS...Throughout my time there, my fridge and stove had to replaced within 2 days due to not functioning correctly. My kitchen sink also flooded 2 days after moving in. The kitchen sink flooding in December 2021 was the 2nd time, but they couldn't charge me for the first time because I was literally only there for 2 days. On both occasions the plummers told me that all the pipes are connected from the 3rd floor to the 1st floor where I lived. While living there I also experienced a leaking of the ** unit from the 3rd floor all the way to my son's bedroom closet on the 1st floor. That took about a month for the issue to be fixed. Throughout that month, my son's room smelled like mold/mildew. My experience was horrific and to make matters worse This itemized move out bill. I REFUSE to pay. You all have to take me to court!!!

  Business Response

  Date: 02/17/2023

  Good morning,

  Attached please find our letter being mailed today.

  Thank you!

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  
  
  
  
  

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an itemized list of deductions for my former apt located at *****************************************. I'm appalled that they would attempt to falsify these bogus charges totaling $1,781.59. I am responsible for: Resurface kitchen countertop due to scratches $25.00 Realpage final utility bill $43.01 Total $68.01. I'm being charged for stains in the rug $434.00 Replace blinds throughout $50.00 Kilz living room wall $350.00 Paint hood above stove top $15.00 Replace Refrigerator $850.00 Replace ice trays $4.00 Replace Bathroom mirror $10.00 The carpet was clean by ******** Carpet Cleaners annually who by the way was contracted with Kings Point. Any stains that were accumulated over the 4 years I was there would not warrant a $434.58 cleaning bill. The blinds were NEVER used because the sticks to turn them didn't work. The blinds at the living room sliding door were broken upon move in and I have written documentation requesting maintenance to come and replace them, which never took place. Lastly after replacing 2 broken refrigerators within 30 days of me moving in, I asked the then manager ******* could I purchase a refrigerator on my own to store my food properly. She said yes. The maintenance men remove the non working refrigerator from my apt and at that time I replaced it with my own. Before my move out day, I went the office and asked should I put the last non working refrigerator back in its place, and was told NO that wouldn't be necessary by ******** the current manager at Kings Point. I'm not responsible for Kings Point current or prior poor documentation on the whereabout of the non working refrigerators taken out of my apt in 2018. I did not discard either of them. A professional cleaning company came on my move out day and I have a video of the entire apartment room by room, floors, rugs, windows, closets, light fixtures, sinks,cabinets and bathroom mirrors were intact at this time. Receipts of cleaning and video copies of the apt are available if needed

  Customer Answer

  Date: 11/01/2022

  I'm trying to download the video of the apt after being cleaned. for some reason I can't download it properly. I *** need someone to assist me with that as well as scanning the receipt for the cleaning as well

  Business Response

  Date: 11/28/2022

  Hi,

   

  Please see the attached response being mailed today.

   

  Thank you!