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Find a Location

LL Flooring has 346 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • LL Flooring

      4901 Bakers Mill Ln Richmond, VA 23230-2431

    • LL Flooring

      4507 Jefferson Davis Hwy Fredericksbrg, VA 22408-4253

    • LL Flooring

      5211 W Broad St Ste 200 Richmond, VA 23230-3000

    • LL Flooring

      2710 Pulaski Hwy Ste C Edgewood, MD 21040-1320

    • LL Flooring

      509 Liberty St Syracuse, NY 13204-1221

    Business ProfileforLL Flooring

    Floor Materials
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 63 Customer Reviews

    Customer Complaints

    435 complaints closed in last 3 years

    133 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    LL Flooring has 346 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • LL Flooring

        4901 Bakers Mill Ln Richmond, VA 23230-2431

      • LL Flooring

        4507 Jefferson Davis Hwy Fredericksbrg, VA 22408-4253

      • LL Flooring

        5211 W Broad St Ste 200 Richmond, VA 23230-3000

      • LL Flooring

        2710 Pulaski Hwy Ste C Edgewood, MD 21040-1320

      • LL Flooring

        509 Liberty St Syracuse, NY 13204-1221

      Headquarters
      4901 Bakers Mill Ln, Richmond, VA 23230-2431
      BBB File Opened:
      7/31/2002
      Years in Business:
      33
      Business Started:
      5/2/1991
      Business Incorporated:
      1/1/1994
      Type of Entity:
      Corporation
      Alternate Business Name
      • Lumber Liquidators, Inc.
      • Bellawood Floors
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Dennis R. Knowles, CEO
      Contact Information

      Principal

      • Mr. William Shaw

      Customer Contact

      • Joelle Turner

      Other Contacts

      • Mr. William Shaw
      Additional Contact Information

      Fax Numbers

      • (540) 446-2897
        Other Fax

      Phone Numbers

      Customer Complaints

      435 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/04/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      The problem began on 4/14/24. We purchased a floor that was later determined and tested to be deemed not appropriate for retail. The floor has many issues that includes chipping and required an additional purchase of 3 boxes. Due to the fact that the floor should have never been sold to customers in the first place because it did not pass inspection, the company is willing to give store credit, but not provide removal and installation. They state that the diy policy does not cover installation. The policies are contradictory. They clearly are in violation of their own policy, but expect us to follow the diy policy. It seems they do not have an appropriate inspection process, the customer should not be held liable. I am a 72 year old senior citizen, it was hard enough laying the floor, now they are expecting me to remove it and then lay another one. This is unacceptable and un-ethical. I am simply for them to fully refund my money, to cover both purchases (not in store credit). Or they can remove and install a new floor at no charge to me.
      Read More

      Customer Reviews

      63 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      melentine h

      1 star

      07/10/2024

      I bought ********************************* from this company the ************* I went in to the office to be sure that it was the color I saw on the website. The sample was the same as the web site. When it arrived the two young men cut my carpet and started pulling it up..I asked to see the flooring. It was no where near the color from the web site or store. The website showed red and ******************* colors and details..the product arrived tan..and no colors but *********************. I talked the the store manager who said I should open more boxes. I said that doesnt change the color. I called the main office who said they would look into it. The manager called and said they would price match what I wanted. The only other vinyl with the color I wanted was 4.99 he called corporate to see if it was OK. Then says they would give it for the sale price of 4.19..and skip shipping fees. Or keep the ***** that it was the correct item..it is not correct..the color was vastly wring. They pulled my carpet and left a gaping hole in my front stoop that let large spiders in. They left the linoleum cut at doorways and I tripped on rather as they bowed up many times and wrenched my back. They said they would return the next day to fix the front stoop but never returned and not a word to me for days..I had to call repeatedly. Now they are trying to up charge me. They also said I could dump my own trash..but they took it and charged me about 600..which would only cost me *****. They charged me for furniture they didn't move I took it all put. They tried to charge me for trim that wasn't there in the beginning. A fiasco..as I sit with 3 days worth I'd clothes left out to emwear and mo access to the corners of my home where I stashed all my furniture and things. No contact..no solution they will stick to. I'd rather have my money back..all of it. They should not have taken my flooring up when the product was wrong. They shouldn't have hauled that away either. It all fit in their van

      Local BBB

      BBB Serving Central Virginia

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