ComplaintsforParamount Builders, Inc.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had gutters and siding work completed on our house in 2020. Siding was fairly simple and we wanted oversized gutters installed. We knew the gutters would be a challenge given how the roof was originally built for regular sized gutters, however, we had those conversations with our original salesman and expected no issues for installation of a larger size. Nevertheless, there we're inconsistencies leading up to and during the gutter installation from what we expected vs. the work that was actually completed resulting in a gutter section on the second story detaching from the house this past winter. I placed my first warranty call just before the beginning of the year (2022) for it to be examined and corrected. Someone came out to examine the issue and pointed out that it was a result of poor quality installation but it was beyond his current ability to correct at the moment. I was told that they would follow up. Reached out again after a few weeks and was contacted via phone by someone from the office stating that she was familiar with the issue from feedback from the gentleman that came out to assess the issue and that I should email pictures of the issue for follow up and resolution. Pictures were emailed with no response. I followed up through email again a few weeks later but still no response. I placed another warranty call seeking resolution a little over a week ago and still no response. At this point I have zero faith that they will correct the issue and I will unfortunately, need to prepare myself to pay someone else to get them taken down, have the issue corrected that caused the gutters to detach, and then reinstalled. I know that they did a botched job at installing the gutters and they know they did as well. They would rather ignore instead of at minimum have a conversation about resolution options. I would caution against going with Paramount Builders. I'm sure that there are plenty of other companies that can beat them in quality and price.

  Business response

  05/19/2022

  Good morning, thank you for alerting us of this customers concerns.  As always we strive to provide a high quality product and exceed customers expectations.  After discussing this customers concerns with our installation teams, and reviewing the picture provided by the property owner

  The gutter certainly appears in the photo to be separating.  This project was originally installed in 2020.  We received the service call about the gutters in January 2022 concerning the fact they were coming loose.  We dispatched a service technician who discovered that the original project was not installed as the scope of the project intended.  The report was not reviewed however by our Production lead and subsequently the service ticket was closed believing it had been completed.

  Since receiving the complaint from the customer via BBB we have been in touch with the customer to address the issue and are scheduled to perform the service on May 18, 2022.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Paramount Builders @ 652 Independence Pkwy # 130, Chesapeake, VA 23320 Will NOT stop calling us! My husband and I decided against their services. Unbeknownst to us, their sales agent Tristan, opened a line of credit without our authorization, with a financier the company partners with. We resolved this issue with ***** *** inc (the finance company) , and now Paramount WONT STOP CALLING US! I am FED UP!

  Business response

  12/07/2021

  On On 10/4/21 on of our field marketing personnel set an appointment with this property owner for 10/7/21.

  The appointment was issued to one of our Field reps and he met with the property owner on 10/7.  During that meeting our rep input information from the property owner in to the ***** *** Approval portal.  The rep would not have the required information to enter in to this portal with out the customers knowledge.  The portal requires SSN’s, date of birth and a confirmation that only the customer could know.  This process is very customer facing and done intentionally so that a persons information is not shared with our representative, nor is it stored after it is entered.

  I have verified with ***** *** that this approval was only an approval, and that the customer did contact ***** *** to say they were not using the offer.
  
  
  I have instructed our marketing personnel to add this customers information do the Federal Do Not Call Registry.  This process can take up to 30 days to be implemented on all platforms and the registration fully recognized.

  Thank you for bringing this customers concerns to our attention.

   

• Initial Complaint

  11/02/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hired this company to service my roof due to an ad in my newspaper that read “60% off labor.” The company did come and complete the service and told me the cost would be $******. I paid that cost and I asked for an itemized receipt that shows the material cost and labor cost to ensure that I got 60% off of the labor. They still have not provided an itemized receipt that shows the original cost of the labor with 60% off. The staff that came to service the roof wrote out some sort of explanation of charge on a sheet of paper but does not explain labor vs material and I’m unsure what this explanation is stating as it is handwritten, it says retail price original $******. I am a 100% disabled veteran and the staff indicated that I received 10% off veteran discount but did not show the 60% off labor. I want to ensure they charged me the correct price. I have contacted them and they have stated they would email me the receipt and have failed to do so.

  Business response

  11/18/2021

  
  RE: ****** *****
  Thank you for bringing this customers concerns to our attention.  We have been in communication with the customer, both before the complaint and since the complaint filing.
  Specifically, our VP of Sales emailed this client a copy of the breakdown he requested on November 2, 2021 at 3:21 p.m.,  
  A discount on the labor portion of a project is specifically applied to the labor percentage of the contract, not the entire contract amount.  
  Our Director of Sales spoke with the customer this morning and reviewed this information with him in detail.  The client is an elderly gentleman who had an existing leak in his roof and needed it repaired, and the roof replaced.  He is very happy with the project results, even stating “it’s the most beautiful roof in the neighborhood”.
  At the end of the day our representative who initially met with this customer did a poor job of explaining the discounts and making sure the client was clear on how they were being applied.  
  Our Director of Sales has agreed to send an additional email to this customer to make sure he has what he needs.
  Again, thank you for bringing the customers concerns to our attention.  If I may be of further assistance, please do not hesitate to contact me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩