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ComplaintsforRva TV Mount Services
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Complaint Details
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Initial Complaint
04/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
eached out to this company the next day they came to install my TV on the wall literally the day after the TV fell on the floor I heard it while I was downstairs I ran upstairs and noticed the TV was on the floor I called the company back and they asked me questions asking if I was hanging from them out and how could that happen when the tech came out to my house they said that there were no studs in the wall but the TV shouldn’t have fell the mist of my TV falling it broke as well as my wall was damaged which I had to pay for the repairs I ask for a refund as well as to be reimbursed for the wall repair the tech told me that they do not refund people and they will have to reach out to their insurance company and it’ll take months for me to get a check I ask for the insurance company information I never received the information or a text back as well as my phone calls have been ignored I paid $*** for my TV to go up and $*** for my wall to be repaired it’s very unprofessional to not even offer the *** back the tech tried to offer me a used TV from his home I declined he then bought me a TV the next day but said I would not be reimbursed or refunded for the other damagesCustomer response
05/06/2022
At this time, I have not been contacted by Rva TV Mount Services regarding complaint ID ********.
Regards,
******** ********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.