Reviews
841 Customer Reviews
Review from David K
1 star02/04/2025
Very undependable. I would avoid at all costs. They may seem less expensive, but what good are they if they leave you high and dry.Review from Benny C
5 stars02/04/2025
Excellent and easy to use. Will use them over and over again. Very pleasedReview from Lori J
5 stars02/03/2025
The Knoxville ** sales and customer service are great. It is hard to find that type of customer support!Review from Mike L
5 stars02/01/2025
Great delivery driver. Very communicative and friendly. Great job *******.Review from TAMMY V
5 stars01/31/2025
The semi could in no way make it onto my street. He kindly called and reported this into, gave me the number to Estes office and the office girls **** and *** went out of their way to store my over large part until I could pick it up, very friendly, professional and went that extra mile to safe keep my shipment. Then at the time of picking it up, pulled my part and helped load it on my truck. Such a good company and great experience. Hands down for such an awesome team.
Estes Express Lines Response
02/04/2025
Thank you so much for your positive rating - we appreciate it!Review from Sarah G
5 stars01/31/2025
The delivery man was very professional and so kind! I requested it be delivered to my garage and he was able to grant my request. He clearly knew what he was doing and was very efficient.Estes Express Lines Response
02/04/2025
We are so happy that you enjoyed your experience! Thank you for the great feedback.Review from Tara P
1 star01/29/2025
Do not trust Estes Suremove. Their information had popped up while I was searching for a local mover to finish the last mile at our moving destination. I had spoken with a representative on two occasions to ensure all the information was conveyed. I made the reservation and cancelled our other carrier. The next day, they called to cancel our reservation. There were not many reviews of their service available online, but the agent had been convincing. Never again.Estes Express Lines Response
02/04/2025
Thank you for letting us know about this situation. Were sorry to hear youve had this experience, and would appreciate if you could send an email to ************************************************************************************************************* so our team can look into this for you?Review from Jason P
5 stars01/25/2025
The product was delivered on time and was well packaged. There was good communication throughout via the tracking number. The company brought their own pallet ***** and their truck had a lift gate, which seems to indicate that they are well equipped and able to handle larger/heavier items than a more average service.Estes Express Lines Response
02/04/2025
We are so happy that you enjoyed your experience! Thank you for the great feedback.Review from David O
5 stars01/24/2025
The driver was exceptional! My entry isn't impossible, but has been challenging for many; he backed down the driveway like it does it everyday. He delivered a 1200+ pound item on a pallet that was previously damaged and the item off-center. It was not easy to get the pallet **** under it, especially in the confined area of the trailer. Transitioning from the ramp to the driveway, the weight/gravity tried to pull the item away from the driver and began to tilt. He immediately made adjustments in the steering of the pallet **** and got everything settled safely. Sadly, I can't recall his name, but if I were an employer, I'd want a bunch of employees just like him: personal yet professional, positive, quick thinker, can-do.Estes Express Lines Response
02/04/2025
We love hearing from our customers and are so glad that you enjoyed your delivery experience. Thank you for sharing!Review from Ed T
5 stars01/22/2025
Driver was polite and waited for my contractors to come pick up the item, he also was very helpful. Thank you so much!Estes Express Lines Response
01/23/2025
Thank you so much for your rating; we appreciate it!
Customer Review Rating
Average of 841 Customer Reviews
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