965 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Anne R
5 stars07/07/2024
Excellent communication with both office staff, and driver!Driver was incredibly kind and courteous, and placed items where I asked. He could not have been nicer! He is a great asset to Estes Express!Review from Warren G
1 star07/05/2024
Unacceptable for a 2 day ship to be ponded off to another delivery company that then took another week to deliver it. It was a 2 day ship and picked up in the 25 th of December and then i get it the 5th of July.
Estes Express Lines Response
07/08/2024
Thank you for letting us know about this situation. Were looking into this issue and would appreciate if you could email us at ************************************************************ to provide us with some more details about your experience.Review from Kailey H
5 stars07/03/2024
We work with the *************** CA location to ship alot of our orders. They have plenty of containers and trucks. They keep their office/terminals well-staffed as well as having a sufficient number of drivers. They offer the ************* Interchange method which really helps to streamline the warehouse management part of the process. ESTES is a great company.Estes Express Lines Response
07/05/2024
Thank you so much for your kind words. We're happy to hear the details of your positive experience.Review from James W
5 stars07/03/2024
The 2 delivery men were great, very kind and helpful. I am so pleased with the service I received.Estes Express Lines Response
07/05/2024
We are thrilled to have you as a valued Estes customer! Thank you for sharing your kind words with us - it means so much to our entire team. We look forward to serving you again soon!Review from Fabian D
1 star07/02/2024
This company's service is rotten to the core. This is my second experience with them, and it is no better than the first. Previously, closely to 50% of the shipment was smashed and beyond redemption. This time, I have been waiting for a delivery since last week, and each time there is a different story, and I have to keep repeating myself including correcting my phone number at least three times so far! Worse, they work with a home delivery partner called "Humble" in *************, who are even more ridiculous than Estes. Phone messages are not returned, and information is provided as drip-drip-drip, so each time one has to go through the torture of navigating their phone system, then speak with someone at the other end of the Pacific whose responses are so obtuse, you wonder if they are lifelings on Mars! Henceforth, I will always check if a vendor ships through Estes or Humble first, and if so, will not do business with that company. Rob Estes, where is your leadership?Review from Laura F
5 stars07/01/2024
I could not have asked for better service. Driver called 1/2 hr out & was professional, kind & courteous. I would highly recommend.Estes Express Lines Response
07/02/2024
Thank you so much for your kind words, *****. We're happy to hear the details of your positive experience.Review from Ivan I
1 star06/27/2024
I was scheduled via phone for the next day which is fine. The truck driver came within a few hours a day early. I was not ready to receive my shipment because I use equipment to unload and move things. He came and dropped it where he wanted without telling me anything..I have a bad back and I needed more time as scheduled to plan my drop off and where I was going to assemble. It was not coveinant and my crate was damaged. Maybe they felt a day early would be a good thing but this a product that needs assembly and I scheduled it according to weather and my schedule. The driver took it upon himself to break that schedule and do what he wanted. That is neither professional nor appropriate. It literally defeated the purpose of scheduling. This isnt mail packages or Amazon, this is a 2000.oo dollar machine delivery. This completely ruined my assembly process because of the rain I had to deal with. I scheduled on rain free day. Never again.Estes Express Lines Response
06/28/2024
Thank you for letting us know about this situation. Could you please email us at ************************************************************ so we can help?Review from Snsgk R
5 stars06/27/2024
My delivery driver was friendly, called to make sure I knew he had arrived and verified my location.Highly recommend your deli services!Estes Express Lines Response
06/28/2024
Thanks so much for your kind words; we love to hear from our happy customers on how we are doing!Review from Elisa B
1 star06/27/2024
The driver arrived very late. He was unable to remove the pallet from his truck. He decided to drive it forward with back open dumping the expensive flooring on the driveway in pieces.Estes Express Lines Response
06/28/2024
*****, thank you for taking the time to give us your feedback. We apologize for the problems youve had receiving your shipment. Please email us as ************************************************************ so we can look into the specifics and get back with you.Review from Stacey M
5 stars06/22/2024
Driver was great. He was very friendly, called in advance of his arrival, and placed our items right where we wanted them. 5/5 stars.Estes Express Lines Response
06/24/2024
Thank you for the kind words! Were so happy everything went so smoothly.
Customer Review Rating
Average of 965 Customer Reviews
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