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Business Profile

Assisted Living Facilities

Retirement Unlimited, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assisted Living Facilities.

Complaints

This profile includes complaints for Retirement Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Retirement Unlimited, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted RUI multiple times via email and voice mail with no response. Per terms of the signed contract, RUI owes me $2000. This amount was due August 25, over 60 days ago.

      Business Response

      Date: 11/06/2024

      Good afternoon,RUI has reached out to Ms. **** regarding this vendor payment issue, requesting a copy of the invoice and contract.  If correct, payment will be processed within 30 days.Thank you,-****** **********

    • Initial Complaint

      Date:07/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Retirement Unlimited RUI" at Bay Lake, Virginia Beach, VA has taken $3,382.50 of mine and provided no services or goods for it. They said it is a non-refundable community fee and had me sign a document which was not given to me nor explained to me during a time of duress when I needed to place my mother in a nursing home. Please help me get this large sum of money that they refuse to give me back.

      Business Response

      Date: 08/08/2024

      Ms. **** executed a deposit agreement with the community to secure an apartment. Because the community invests significant time and resources to  prepare the community for new move-ins, this agreement explicit states the deposit provided is nonrefundable. The nonrefundable nature of the payment was discussed with Ms. **** prior to her execution of the agreement. The deposit agreement is executed by all potential residents who request the community hold an apartment for an immediate admission. We make business decisions based  such as staffing coverage, maintenance of the space, and hold the room from any other potential purchasers when potential residents agree and provide a deposit. Attached you find a copy of the deposit agreement executed by Ms. ****. 

      Customer Answer

      Date: 08/09/2024

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [The Director at Bay Lake, *** ********, is refusing to refund $3,382.50 of mine that has been taken from me under duress. He has informed me that he has the ability to issue this refund back to me, but simply refuses. This is a large sum of money being kept by him for no goods or services by Bay Lake.Nothing was explained to me when I provided my credit card that I would not get this money back if my mother couldn't go in Bay Lake. He says it was on the form I signed, but the only documentation I was given at the time of my appointment at Bay Lake, were glossy marketing-type brochures. It was a very stressful, coerced situation when I was at Baylake and felt quite pressured to move fast, even though my mother couldn't be moved in. Please help. I desperately need my $3, 382.50 returned from Mr. ********, BayLake, and/or the mega- coporation that took my money.Thank you. ***** **** ] Regards, ***** ****

      Business Response

      Date: 08/16/2024

       Ms. **** executed a deposit agreement with the community to secure an apartment. Because the community invests significant time and resources to  prepare the community for new move-ins, this agreement explicit states the deposit provided is nonrefundable. The nonrefundable nature of the payment was discussed with Ms. **** prior to her execution of the agreement. The deposit agreement is executed by all potential residents who request the community hold an apartment for an immediate admission. We make business decisions based such as staffing coverage, maintenance of the space, and hold the room from any other potential purchasers when potential residents agree and provide a deposit.While we understand Ms. ****'s position the agreement was fully explained, and the customer requested we produce the room earlier than standard procedure. We provide ourselves as being fair and transparent regarding all terms and fees. We will review matter with our QA team and are committed to customer satisfaction. 

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Retirement home at Woodland Hills ***** ***** ***** ******* *** ***** deducted $3,290 from our account in March in error. We were charged for nursing and personal care for an entire month of March, but Dad (******* *****) died early morning on March 1st. They put in writing that we were due a $3,290.00 credit but have refused to actually credit the money. They do not answer phone calls and will not respond to e-mail **** *****

      Business Response

      Date: 04/25/2024

      Good morning,Please our response below:The matter was reviewed by our internal finance team to determine the source of the issue. A team member communicated with the customer to better understand the basis of the complaint. Upon determination that a refund was appropriate, the matter was submitted for processing and a check was issued to the customer. Please see attached check. Regards**** ******* ****Senior Corporate CounselRetirement Unlimited, Inc.

      Customer Answer

      Date: 04/25/2024

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** *****

    Retirement Unlimited, Inc. is NOT a BBB Accredited Business.

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