Complaints

This profile includes complaints for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jiffy Lube

  3559 Franklin Rd., SW Roanoke, VA 24014

  
• 

  Jiffy Lube

  4864 S. Amherst Hwy. Madison Heights, VA 24572

  
• 

  Jiffy Lube

  911 Greenville Ave. Staunton, VA 24401

  
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  Jiffy Lube

  17630 Forest Rd. Forest, VA 24551

  
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  Jiffy Lube

  1477 Peters Creek Rd., NW Roanoke, VA 24017

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an oil change about 2 weeks ago as soon as I left my oil light was on&my car was making a weirdnoise.Before I went in the shop none of those were issues.So I was confused as to why.I put transmission fluid in ny car bc I didnt have any.So afterthat my car was still making noise&the light was still on.Next dayon my way to jiffy Lube to see why my car was doing this on way over there my car stopped in the middle of the road.I contacted jiffy Lube&they said they would take a look at it .While my car was getting look at they came to me&said I had a new starter &whoever put my starter in put a hole in my transmission which made no sense.They basically shoved me off &said to blame the person that putmy starter in which I had a new starter put in a year ago.also was money stolen out my car.So I made acomplaint.I spoke to **** he said he was going to fix my car personally himself&fix whatever is wrong with it&It was on him.had my car for almost 2 weeksCalled me today saidmy car was fixed.When I arrived&got in my car there was a pice missing where my steering wheel was&when I asked a man he asked his coworker&his coworker started yellingbeingdisrespectful saying my car was already like that.I had my car for 3 years & it wasn’t! Mycar was still making noise they said I had air in it&once I drove it would go away.soon as I pulled out parkinglot my car stalledin the middle of the road blocking both lanes of incoming traffic where I could’ve been hit with my kids in the car.They seenigot out the car in tears.They tried turning it on stating it was no gas in my car they took it to gas station put some in.Theysaid my car dash was going off and they don’t know if it the battery or alternator I got a new battery a month agoandnew alternator in August. A worker spoke to me & said his coworkers there don’t respect women&take advantage of them while the other said he would’ve helped with my car but he was in rehab. My car is still not running .This was very unprofessional

  

  Business Response

  Date: 04/02/2025

  We have actively worked with the customer to correct any issues that we had with her engine issues.  At this time, the District Manager has made the repairs and reported back that everything is good to go. There were some Permanent stored codes in the system that were not from any service we provided.  

• Initial Complaint

  Date:10/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/16/2024 I went to Jiffy Lube *** ********** **** ******** **. To get my yearly car State Inspection done. When the inspector was doing his inspection, he stated that one of my bulbs on my rear license plate was not working. I simply replied to please fix it, I prepared to pay him any extra needed for the repair. A few minutes later he said he could not get the bulb, so he rejected my car. I was not happy about this rejection sticker being on my car for a bulb on my rear tag. I filed a complaint with the State Police and was contacted by an officer. The officer stated that they must remove the sticker from the car when inspected. Fine, I’m satisfied with his answer. My question to you is, How can 1 bulb on the rear tag of my vehicle be a safety issue?? I could understand it if it was a brake light, front headlamp etc. that does hamper the ability to operate my vehicle in a safe manner. The District manager called from Jiffy Lube on this issue, and I was told that they would order the bulb. I planned for my next day off to have them fix the issue and get a valid sticker on my car. On 9/23/2024 I was there in the AM and het fixed the lamp and gave me my sticker. They charged me $87.46 dollars! You can subtract the $1.00 reinspection fee. REALLY?? I asked why so much and was told I had to replace the light assembly there was no bulb. When I left Jiffy Lube I went straight to ******* **** parts and bought the REPLACE BULBS for a total of $8.41! This inspector is representing the State Police! Does not this Inspector have to have some knowledge of car repairs?? I believe this is a total scam! Please see all documentation attached.

  

  Business Response

  Date: 10/23/2024

  This was already addressed with jiffy lube corporate already.  The situation with this inspection and vehicle was not the light bulbs themselves, but the assembly needed to be replaced, hence why it needed to be ordered.  We carry those light bulbs in stock and if we had needed just light bulbs, we would have just changed them out.  We cannot offer a refund for a safety item that we do not keep in stock.

   

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/11/2024 Got oil changed and tire rotation On 5/13/2024 While driving to norfolk va rear pass rear passenger wheel came off went to jiffy lube the next day filed a report manager said the district manager would be there by the week end. Had a meeting with him " said he will check camera and get back with me" nothing! Went to global sight filed report " said they would call" nothing

  

  Business Response

  Date: 06/20/2024

  This customer did call the shop to place a complaint that he lost a few lug nuts on a road trip to Norfolk.  I heard about it and came into the shop 2 days later to meet with him and get his statements.  At this time, he did not mention anything about a tire coming off his vehicle. Had he mentioned anything about a tire coming off of his vehicle we would have pulled it in and inspected the area, because when a tire comes off then that corner of the vehicle is no longer supported and therefore will make contact with the road causing damage to rotors, control arms, and anything else that hits the road either in motion or just by the weight of the vehicle if still at the time.  Since he did not mention anything about a tire coming off or any additional damage. The tire I saw showed what the picture he provided shows.  2 lug/studs on the wheel and 3 snapped off.  I then told him that I would watch the camera and get back to him.  He said that we must have put them on wrong and I explained that if we didn’t do this correctly I would certainly fix the issue. However it has been proven that wheel studs can also be broken off by a pothole if its hit hard enough or by lug nuts not being torqued down properly for the life of the vehicle and even if torqued down properly later in that lug/studs’ life span, the weakened structure will break later down the road.  We don’t know the history of this vehicle or more importantly how many times these wheels have been removed and put back on and if they were torqued to their proper specs each and every time.  These are wear and tear items. When I watched the camera, I saw that we rotated the tires and used the torque limiting ratchet to put the tires at the appropriate foot pounds of torque.  I called the customer to explain and was sent to voicemail where I gave a quick synapse of my findings and encouraged him to email me if he had any other questions.  To date, I have not heard from the customer directly. 

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle is a 2023 RAV4. I approached Jiffy Lube at **** ******** ***** ***** on April 22 to change one of my tires. The tire was changed. But since then my tire pressure sensor stopped working. I again approached Jiffy Lube and mentioned this concern as the issue occurred after they changed the tire. They checked and informed me there was no issue with the sensor, but there were software issues that might have occurred at the time of manufacturing, and asked me to contact Toyota. On checking with Toyota (May 14), they said that one of my tire pressure sensors is different from the others (I have the report from Toyota) and there are no other software or any other issues. Jiffy Lube has broken my sensor and replaced it without my consent. I had to pay $180.51 to Toyota only because Jiffy Lube broke my sensor and changed it without informing me (instead they lied to me ). On contacting Jiffy Lube again, they strongly disagreed that they changed the sensor. The money I paid to Toyota ($180.51) is the responsibility of Jiffy Lube and they have to refund that. Thanks!

  

  Business Response

  Date: 06/20/2024

  On 4/24/2024 the Rav 4 Came in and we replaced a single tire on the back passenger position. We installed and balanced it and we pressured it up but the TPMS system from the dash said it wasn't reading any of the tires.  I attempted to relearn them, but our tpms scanner would not read them.  I tried to use the Manual TPMS reset from the dash of the vehicle, but it did not recalibrate or find the sensors.  State Inspector ****** then hooked up the obd scanner to see if there was any other tpms system faults. The customer had 2 tpms codes plus about 4 other codes.  With only 4,522 miles total on the vehicle, we advised she may have an issue and need it looked at by Toyota.She came back several days later said Toyota said one of the sensors was different.  We had not replaced a TPMS sensor on the prior visit.  But In a good faith attempt to assist the customer we installed one of our tpms sensors. We Updated the tpms scanner's software and  was able to program and the new sensor and relearn the other 3.The customer left with all 4 sensors working and reporting to the dash the accurate psi in each tire.She then Asked for a refund of the diagnoses fee from Toyota. However they did not fix anything only advised her that the sensor was different from the rest.   When I removed the sensor it was in tact and seemingly ok.  batteries may have been dead.  We are not responsible for the diagnosis fee from dealer, as we indicated that there were faults present in the system and that is why we suggested a dealer based on mileage.

  Customer Answer

  Date: 06/21/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1. The sensor was working very fine till the moment the tire was repaired. So its clear that the issue was due to changing the tire. So it was the responsibility of jiffy lube to change the sensor which they did (it was not a generosity; I hope they understand that). So it was their responsibility to check with Toyota and get it corrected. But they wanted me to approach Toyota and now denying to pay the money I had to spend in Toyota.2. Jiffy Lube lied and still lying to me that they did not change the sensor as it is very clear from Toyota's report that the sensor was changed (please read the report. I have attached with the complaint). It is just an year old vehicle (2023 model) and as it worked very fine till the time I gave it to Jiffy Lube, one of the sensor cannot be randomly changed by the manufacturer. It does not make even 1% sense. Therefore, as far as I understand Jiffy Lube broke one of my tire sensor when they changed the tire and they replaced the sensor, but due to some defects in their programming system in detecting they could not get it programed and so they wanted me to approach Toyota (even the employee agreed the second time that they had to spend some more time to get a Toyota sensor program and get it worked in my car) . If Jiffy Lube has mentioned me prior that they have broken one of the sensor and replaced it, I should have informed Toyota and they just have to program it and since Jiffy lied to me I had to check the vehicle and for which they charged $180 which is the responsibility of Jiffy Lube.3. Also, as you can see in Toyota's report, battery was not dead or no other issues. The only issue was a different sensor that was not programmed. It was the mistake from Jiffy Lube.Thanks! Regards, ****** ********

  

  Business Response

  Date: 07/09/2024

  On 4/24/2024 the Rav 4 Came in and we replaced a single tire on the back passenger position. We installed and balanced it and we pressured it up but the TPMS system from the dash said it wasn't reading any of the tires.  I attempted to relearn them, but our tpms scanner would not read them.  I tried to use the Manual TPMS reset from the dash of the vehicle, but it did not recalibrate or find the sensors.  State Inspector ****** then hooked up the obd scanner to see if there was any other tpms system faults. The customer had 2 tpms codes plus about 4 other codes.  With only 4,522 miles total on the vehicle, we advised she may have an issue and need it looked at by Toyota.She came back several days later said Toyota said one of the sensors was different.  We had not replaced a TPMS sensor on the prior visit.  But In a good faith attempt to assist the customer we installed one of our tpms sensors. We Updated the tpms scanner's software and  was able to program and the new sensor and relearn the other 3.The customer left with all 4 sensors working and reporting to the dash the accurate psi in each tire.She then Asked for a refund of the diagnoses fee from Toyota. However they did not fix anything only advised her that the sensor was different from the rest.   When I removed the sensor it was in tact and seemingly ok.  batteries may have been dead.  We are not responsible for the diagnosis fee from dealer, as we indicated that there were faults present in the system and that is why we suggested a dealer based on mileage.

  Customer Answer

  Date: 07/09/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  When they changed my tire, they just changed the tire and they did not check the sensor (on that day). Soon after I started the vehicle and drove the vehicle for 5 min, the tire pressure was not showing up. So  I came back and checked in the shop, informing them that the tire pressure is not showing up. They informed me that it will show up after 30 minutes of driving, and later also informed me to wait for a day or two. They cannot claim that they checked the pressure and the working of sensor soon after they changed the tire to observe that it was not showing up as they did not check that at that point. Also, my sensor was working very fine till I gave my car to jiffy lube for replacing the tire. As Jiffy lube itself agreed that the sensor was not showing correctly after they replaced the tire, they are agreeing here that the mistake happened from there side as the whole issue started after they replaced my tire.There next argument is that I came 'after several days', its not correct. I informed them the same day (in few minutes) that the sensor is not reading and they informed me to wait for few days. Even I called the shop and informed them after 2-3 days and since they asked me to wait, I reached out to them directly waiting for a week. But definitely not later than that. I again repeat, from my report and statement from Toyota Jiffy lube has done a cheating on me where they did a mistake of breaking my sensor while they replaced my tire and later when I approached they understood that it was a mistake from there part and then they changed the sensor without informing me and as they could not program it they asked me to approach Toyota and Toyota had to charge me $180 without any need. The payment I made to Toyota ($180) is the only responsibility of Jiffy lube which was agreed by Toyota too. Regards, ****** ********

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oil change on 05/24/2024 with 2018 HYUNDAI SONATA. They stained my front sits with oil while changing the oil and filter. See the attached document for detailed story of unprofessionalism, incompetence, unacceptable behavior, rude, unwillingness to solve the case from the management( *****- new manager at that location and **** district manager). I request a full refund for the oil change and filter and also to have the appointment made at a local detailer(or the list of detailers so I can schedule the appointment) to clean the oil stains on the front seats they damaged my vehicle and have that paid in full for the detailer's work. Work order #**** Invoice #******** Paid-$140.58

  

  Business Response

  Date: 06/13/2024

  At this time, we will not be refunding her oil change as the service was performed. We will however reach out at the beginning of next week to see how we can assist with the cleaning of her seats.  

  Customer Answer

  Date: 06/13/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action-- clean my seats( or pay for it) and, if it does, will consider this complaint resolved. Regards, ******** ********

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to get an inspection and was informed that I needed brakes so they installed them after I waited for 5 hours. My brakes were still pulsating and still very easy to push down. I contacted the location and they shared that everything was normal; however, I knew better now my brakes are pulsating extremely bad and my car shimmies when I apply my brakes. My brakes were not fixed correctly so I would like to be refunded so that I can take my car to a place that I truly replace or repair my brakes.

  

  Business Response

  Date: 03/14/2024

  Response from DM of that market. This is the vehicle that the last time we did anything with the brakes were 2/15/2022 and 4/15/2022 brake warranty is 12 months or 12k.  It has been over 2 years since last service and she has never returned to the store with any issue. Also, the vehicle passed va state inspection at station (*****) **** on 2/27/2023. And has not been back since and when asked to bring the car in so they could check, she did not come to allow us investigate the claim.  Vehicle is out of warranty period.  Without being allowed an opportunity to inspect the vehicle, there is nothing that we can do. 

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan. 9th went to jiffy lube for a transmission fluid drain ,replace filter and gasket. They had the appearance of being polite and helpful,was there like 2 or 3 hours, they hours the car in the garage right away,and and proceeded to watch the car draining atf fluid. Was done in bout 15 minutes, then was told need to wait for the filter and gasket , waited about 2 hours for them to receive the filter and the gasket, took a while. Did not see them install the new filter and gasket. Was told they did install the new filter and and gasket. Then paid 218.00 then started to drive out of the jiffy lube parking lot, the shuddered with a vibration for a couple of seconds, then pulled out to ******** road. Now just so it is known , the transmission only a few years old, cost over $3,000 , came from ********, and had installed locally in Roanoke.,,, the transmission was more than just an ok transmission when I drove it to jiffy lube on the 9th,, when I drove off from jiffy lube there was a slight harshness with changing the gears.,dove it to **, and the next day, on the 10th it rained all day, the car was parked all day, and all night. On the 11th I drove it to ** and back was shifting still slightly harsh, so coming back from ** around 7 that night went to the ******* gas station, and checked the atf on the dipstick, was completely dry, so rechecked it lime 3 times, still completely dry on both sides, of tbe dipstick. Then drove to pick up my cousin, and went to ******* ***** ** **** ******, and spoke to an employee by the name of ***** helped to check the atf fluid with the dipstick, said to put a quart in,, we did, then he checked it again, said maybe it was still maybe bout a. A Half Quart off,, ,,then around noon, went to jiffy lube in person where he proceeded to say there's a vacuum, why there was no atf fluid in the dipstick., and he checked it by looking at the dipstick ,was in the right spot now., talking to me and my cousin, like we were little kids ,

  

  Business Response

  Date: 02/21/2024

  As part of our service, we request that the customer return in 5 to 7 days so that we can verify fluid levels.  As the fluid runs through the system, it can drop a half a quart to a quart due to pressure and pockets in the system.  When customer returned, he began to yell at the team that he had to add fluid and they didn’t know how to do their jobs.  They reminded him that this is why we ask you to come back in 5 to 7 days,  He proceeded to demand that they reperform the service in front of him.  They said they were not authorized to just redo a service where there were no issues.  We followed the procedure and this fluid was full when he returned.  There was no reason to reservice the vehicle.  ****  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a visit to Jiffy Lube on 11/1 for a routine Oil change. I usually take my vehicle to Audi in ***************, but due to having a tight schedule, I decided to take it up the street to what I thought was an oil change specialist location. The visit took a little longer than usual, but at the conclusion appeared to have served its purpose. A little over a week later, my Low oil light popped on. I was away and so I parked the car and waited to return home and be able to re-visit the location a few days later. I visited and they checked the car again, and said that it looked like it was low but it was hard for them to be able to say because my sensor wasnt giving them a read. I asked that if I paid for a certain amount of oil, why is it showing low oil and why was that amount not put into the car. They shared that the rep possibly shorted me on the oil(I have that recorded conversation), and that they would add a little more until the light went off. They did I suppose, because the light did go off at the moment. Less than a week later, the light came back on again. I was able to connect with a regional representative who stated he was in charge of the market and would be checking and following up. I sent him the requested info and waited to hear from him. I never did. Today I reached out a again before I submitted this complaint, and he shared that the location assured him they serviced it correctly on the date of the initial visit, even though I have documentation of them stating they were not certain that they did.

  

  Business Response

  Date: 12/11/2023

  We invited the customer to our location for a check on the vehicle.  Upon inspection, we found evidence of oil coming out the rear tailpipe.  Oil plug was tight and filter was good.  We did more diagnostics and found that oil may be bypassing through a leaking gasket in the turbo system.  We advised the customer of the findings and offered some next step options.  Service was completed properly and we are happy to assist in free top offs between oil changes to help with keeping him driving properly. 

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/2022 I had got a oil change from jiffy lube and I just recently went somewhere else to get a new one and they told me that I wasn’t able to get one because whoever was last to do it forced the bolt back inside and if they were to unscrew it to drain the oil pan they wouldn’t be able to put it back in. They then told me I would need to get a whole new oil pan before there able to give me a oil change, and it’s possible my car will run dry of oil and seize up.

  

  Business Response

  Date: 06/12/2023

  After reading the complaint we reached out to Mr ******* to bring his vehicle to our ************** store to see the situation and what may have happened. He brought it in on 6/9/2023. We were able to do a normal removal of the drain plug, did an oil change and put plug back in without any issue. We showed this to Mr ******* for him to draw his own conclusion of the statement given him by another place of business for oil pan replacement or seize your engine scare tactic. If jiffy lube damaged the oil pan and a new one was needed, we will stand behind ordering one and install.Thank you.****** *******