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Find a Location

Blue Ridge Restoration & Construction, LLC has 1 locations, listed below.

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    Business ProfileforBlue Ridge Restoration & Construction, LLC

    General Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.91/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/20/2018

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers construction and remodeling services. 

    Business Details

    Location of This Business
    2011 Salem Ave SW, Roanoke, VA 24016
    BBB File Opened:
    6/12/2017
    Years in Business:
    8
    Business Started:
    1/30/2016
    Business Incorporated:
    1/30/2016
    Accredited Since:
    9/20/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Brent Andrew, Owner
    Contact Information

    Principal

    • Mr. Brent Andrew, Owner

    Customer Contact

    • Mr. Brent Andrew, Owner
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Met with the Project manager. Provided him with my budgeted amount for Construction upgrade. ****** assured me that he could accommodate all of my upgrade request within my budget. So I paid the required down payment. He provided a rendering that was not what he and I discussed. I was advised after our meeting that it would cost significantly more to get the updates I requested. I am requesting that my down payment be refunded due to false information that was provided by the project manager. I have spoke with the owner and he has promised to call me back twice within the past two months. Once verbally and once via text, but still have not heard from him.
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Doug K

    4 stars

    03/02/2023

    Our crew did very good work and were very attentive to our needs and wishes. They were very clean/neat. Our only issues were with a couple of subcontractors they used. The crew they used to do our sidewalk out front ran out of concrete and did not have a second truck to finish the job until hours later and thus there is a very noticeable shift from the old to the new, with the concrete being different colors and there being a ragged joint (they didn’t even stop it at a planned joint.) In addition, they didn’t make a clean transition from the concrete of the wall to the asphalt of the driveway. Finally, they used a glossy sealer on the walk when we requested flat. The subcontractor they used to replace our guest bathroom countertop said he would have his crew cut the wallpaper so there would be a clean cut when the backsplash met it. The crew did not do this and tore the wallpaper off in a couple of places. They redid the backsplash taller to cover most of this but there are still a couple of places where the wallpaper is torn off the wall. Finally, the HVAC crew who put a mini-split in one of the rooms had to make three trips, and finally (a month or so later) delivered the remote, but did not include the instructions for painting and use.) We were very pleased with all the rest of the work they did. We basically had the same crew do the rest of the work and enjoyed working with them (Mike and Cassie). Robbie, our supervisor, took very good care of us and kept things moving along. We also enjoyed working with Daniel, who coordinated everything. The only increases in cost were for a few extra things we asked them to do along the way. We wholeheartedly recommend Blue Ridge for home restoration and construction!

    Blue Ridge Restoration & Construction, LLC Response

    03/07/2023

    Thank you for your honest review, Doug. You were a pleasure to work with and we are glad that after everything was done, you wholeheartedly recommend us. We are learning as we grow, and will use what we've learned to do even better on the next project. Please let us know if there is anything else we can do for you.

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